communications with the new Soldano shop

  • Thread starter Thread starter BackCrack
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BackCrack

BackCrack

Well-known member
Sorry, guys, I usually don't bitch about much and just roll with the punches. But I have to about this. I have left multiple phone messages and sent multiple emails. Simple questions needing simple answers. All I've gotten in return for the past 2 months is the cold shoulder. Zero replies. I'm done.

Back when Mike owned and ran the show, all communications were either with the man himself, or Bill, or Shaun, or whoever else picked up the phone or answered emails at the shop that day. They were on it, and you got your info & answers timely.

Hopefully somebody at the new shop reads this.
 
I will PM you the guy I dealt with recently. Though he also sat on my parts order for a few weeks, then apologized and threw a Soldano shirt in with my order.
 
I've only had communications with them once about my SLO30 and it was pretty fast. It's not just that industry though, customer service as a whole is absolute dogshit now.
 
I don't know how Mike is with email, but he used to answer the phone when he was in Seattle. Dave Friedman is very responsive on email.
 
311boogieman said:
I thought he sold out and is long gone? Or did he stay on in some capacity?



Great question
Click to expand...

He's still doing product design, but isn't involved in the day to day operations. AKA mostly retired but still doing the fun part
 
Rick Lee said:
I don't know how Mike is with email, but he used to answer the phone when he was in Seattle. Dave Friedman is very responsive on email.
Click to expand...
Dave Friedman is right on top of every e-mail.
Hopefully if I have questions or problems about my Soldano Astro 20 they will be just as responsive.
 
I was thinking about picking up a current production SLO to go with my other older SLOs. I had service questions (warranty specs, cap life expectancy and replacement sources, bias recommendations, return policy, hourly bench rate for repairs, transformer info, etc.). Really simple stuff. They could've answered everything with just 2 minutes worth of typing. No response after trying for a couple months. So, I'm done. No new SLO for me.

As far as Mike still being involved, I doubt it. If they haven't kicked Mike to the curb yet, then it's coming...like Randall getting the boot from Gibson.
 
* Warranty: Lifetime. There's a whole page dedicated to it in the manual online: https://www.soldano.com/wp-content/uploads/2020/04/SOLDANO-SLO-100-INSTRUCTION-MANUAL-FINAL.pdf
* Cap life expectancy: ~20 years, but you can never truly predict that.
* Replacement sources: Mouser, but needs to be done by an authorized tech.
* Bias recommendations: Technically not authorized to do this and need to take it to a tech (as per warranty in the PDF) :"The amplifier should be serviced by qualified service personnel when: F. The amplifier needs tube replacement or biasing"
* Return policy: 30 days as per https://www.soldano.com/returns/
* Transformers: Heyboer as of 2022 when their previous supplier went under
 
BackCrack said:
Sorry, guys, I usually don't bitch about much and just roll with the punches. But I have to about this. I have left multiple phone messages and sent multiple emails. Simple questions needing simple answers. All I've gotten in return for the past 2 months is the cold shoulder. Zero replies. I'm done.

Back when Mike owned and ran the show, all communications were either with the man himself, or Bill, or Shaun, or whoever else picked up the phone or answered emails at the shop that day. They were on it, and you got your info & answers timely.

Hopefully somebody at the new shop reads this.
Click to expand...
RACKSYSTEMS@yahoo.com
 
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