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Hi @Arch Stanton Thanks for getting in touch and we are sorry to hear this. Could we ask that you contact our support team by raising a ticket at Support.Two-notes.com and a member of the team will get you up and running in a snap!

No worries at all - it is definitely worth checking out - there are loads of great captures there! If you happen to create one yourself, we would love to hear it!

Thanks for the positive feedback here and we have certainly sent this to our development team for consideration. However, in the interim, have you checked ToneHunt.net to see whether a model has been captured?

Great to hear this has worked for you and thanks for letting us know! If there is anything else you need, we are here to help!

Thanks for getting back to me. Hmm, this indeed sounds a little odd. Could I ask that you reach out to our support desk and a member of our specialist team can look into this for you. Support.Two-notes.com

Hi @SenorBlues Thank for reaching out and we are glad to hear you are enjoying GENOME. Have you downloaded the latest update from GENOME.Two-notes.com? This should help reduce the long waiting time reported by some users. Please let us know how you get on!

Hi @RigRookie Thanks for getting back to me and sending through this information. We cant see why there would have been an issue using the DI box in this instance but there may have been something in the signal chain contributing to the thin sound you initially referred to. A preamp pedal can...

Hi @RigRookie Thanks for getting in touch and we're sorry to hear this. Did you try plugging the C.A.B. M+ directly into the mixer by chance? In addition, do you know what DI box was being used? Thanks Ross

Morning @Joaquin Thanks for confirming. Are you using cab emulation in GENOME and the OPUS? In addition what interface are you using and does this have a zero latency monitoring mode? Thanks!

Thanks for sending this through - A few quick questions if you dont mind: Is there any reason why you are using the HX in this recording setup - i.,e. what are you using the HX for? In addition, are you adding cabinet emylation in GENOME post your OPUS cab emulation? Thanks so much!

Hi @Joaquin , thanks for getting in touch. Are you able to confirm what you have in your signal chain and we will gladly look into this for you!

No problem at all - we are happy to help! :)

Thanks for getting back to us. Either should work fine! Let us know if you have any other questions!

Amazing! Let us know how you get on and we look forward to hearing from you soon!

Thanks for getting in touch. Ross from Two notes here. If you are just using the C.A.B. M+ and no amplifier, we would suggest keeping the preamp engaged for best results. If you want to get a great lead tone from this, we would suggest front-loading the C.A.B. M+ with an overdrive pedal or...

Thanks for getting in touch! Ross from Two notes here. Yes, this can be actioned via the STUDIO FX Reverb component - please check the presets for some of our room emulations! Let us know if you need anything else!

Hi @ljh92 Amazing! I am so pleased I could assist with this today - as ever, if you have any other questions, please do not hesitate to let me know!

Hi @ljh92 Thanks for reaching out. Ross from Two notes here! In this situation, please use the Left XLR output and set the device to Dual Mono mode in Torpedo Remote. In terms of the ground, if you hear any hum or noise, this can be used to mitigate this - so it is a case of texting your...

Hi @Black516 , Thanks for getting back to me and confirming all of this. This really helps me get to the cause of this. My suspicion is that this is the result of loads interaction between your amp and the reactive load in the Captor X. It isn't anything to worry about in terms of any damage...

Thanks for confirming @Black516 , Do you hear the same noise when listening through headphones via the Captor X and using a similar DynIR to the specs of your physical cabinet?