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It looks like you did all the debugging already, since the volume is dropping I would say it may be one of the tube getting bad somehow. Hard to tell if it's one of the preamp of the Poweramp. One way to check would be to run the guitar to FX Return and check for volume drop (it will sound...

Using Shape number would influence it, 0 is tight and fast (Like VH4), 1 is a bit chewy, like MKIII and 2 is even more similar to Hagen.

There is a Facebook group if you like with a lot of owners, plus Diesel amp user group also on Facebook if you like to check it out!

Yes it's correct, however it's not recommended to hot plug and cabinet connect/disconnect shall be done during poweroff or standby. The amp can be run without any cabinet connected (make sure no cable is connected on the back). For extra safety you can put the global master volume also to zero.

No, it can be damaged, please use standby first.

If MUTE is red the amp is on mute, please unmute it by pressing the screen selector knob. Also make sure that the DI screen (where you choose IR speaker etc..) has level se higher than 0 Thank you

While playing can you see the audio spectrum moving? Can you try an empty preset? Is the MUTE label red or grey? If you go in the global settings (push the. Preset knob) are both Master and DI set higher than minimum? Thank you

Currently not but it's in the work, it require either Airstep or VHX to act as a master as now are both devices, a new update will make it possible. Also there will be an editor app very soon!

Did you have your cellphone or any other transmitter near guitar/input of VH4?

You may want to try Hagen too if bigger sound over tightness is what you prefer!

Things are moving, but as we're still back ordered customers that already purchased has priority over new product release, ICs then tubes are not making things easier for us to speed up.

I'm glad you are happy with it!! Thank you

Yes to all amps of all manufacturer actually, the most important is to have the lowest possible amount of audio signal going on the power tube.

Well that should be by default :) I edited it!

Master at zero, presence and depth to half, no jack connected, but for the speaker!

VH4 Silverface is VHX shape 0 Classic VH4 Blueface is VHX shape 0 Early Herbert is VHX shape 1 classic Hagen is VHX shape 2 classic Green is CH1, yellow is CH2/Herb CH2-, blue is CH3/Herb CH2+, red is CH4/Herb CH3 On Green and Yellow you have the Bright option, while the shape number is only...

I think that once you raise your pickup it will start sound big again. I'd suggest going at least 2.8mm both sides and fix the pole piece to follow the radius of your guitar, then slightly reduce G one to decrease a bit the middy transient. Also make sure the action of the guitar is ok and...

Gain seems ok, however I'd say 6mm distance from string seems way too high, with my les pauls I have: 500T 2.5mm bass side 2.25mm treble side 498T 1.75mm bass side 1.75mm treble side Dirty Fingers (I believe closer to SH6) 2.5mm bass side 2.5mm treble side

It may be also an EQ and volume thing, usually scooping a bit or increasing volume will give you way more punch and gain feeling. It may also be a preamp tube where tung sol and JJ have a bit less gain then Chinese for example. What are the other settings? What speaker are you using? Can you...

VH Mini is still on production hold due to IR loader components (codec and DSP especially) supply uncertainty, things are getting better anyway but as we depend on others we can't really give any certain date!