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That is exactly what we do. Again, in this one fluke circumstance, the original box was damaged. That doesn’t mean that’s a regular practice. My priority at that point was to get him the amp in perfect condition so he could enjoy it. Sadly, the box thing enraged him, and we refunded him...

I have a sincere question for you, no aggression or attitude implied. What would you do in my position, if companies that you are an official dealer for, told you that if you don’t test/inspect an amp within two weeks of receiving it, that you can’t return it if it ends up being damaged or being...

Dude I have been ignoring these posts for years. This is the first time I have responded to something like this in a very long time. A good customer of mine texted me this morning telling me about this. When I saw the same guy is still harassing me over this ridiculous ENGL thing, I’m only a...

As I mentioned in the above reply, it was not relisted as brand new. The point is, again, even if I concede that it was shipped it in an alternate box or a power cable was missing, we promptly granted him a refund and took care of it. So I ask again: why is this person going out of his way to...

99% of amps we ship do go in their original box. Sometimes if a box has damage, water damage, etc we’ll ship it in a better box. I don’t think opening up an amp so we can test it and photograph, turns it into used amp. Many companies actually require we test when they come in, otherwise if...

How would you suggest I respond to a jerk that’s been harassing us for years for literally no reason? Sorry, I was just trying to be honest and respond. Thanks for the insult though. Forums sure are rad.

It's really sad to see this vitriolic nonsense is still being spewed here. We've never once in our history screwed over a single customer, not try to make things right whenever a mistake was made, refused a refund, etc. Several people posting in this thread are mentally unstable and outright...

Hey guys I'm new to this forum but some of you familiar with sevenstring.org or the Caparison forum may know me. I found this site through my relationship with Diezel (I am a new dealer). This is a pretty badass place and I figured I'd introduce myself by sharing my newest guitar that Bernie...