I know it's a slightly different skill level or skill set, but I'm sure a lot of those employees would be qualified to do independent repairs and set ups. My local tech has to be billing close to $1k per day, he's open six days a week and has about a six week wait. Granted, he's been doing it forever and his reputation is golden. But I went to other local guys before I found him, so there's plenty of work to go around. I do a lot of my own repairs and setups, but when something is beyond my abilities, I'm happy to pay a pro who does it every day. It's amazing how some problem I can't make heads or tail of is such an easy fix for someone who does it several times every day for 20 years.