it's also disturbing that Matt's was so unsupportive at the beginning (according to what was posted). Is that normal with them? It seems Matt's didn't even want to contact Jackson initially for some reason , and when he did there doesnt't seem to be any understanding/compassion while relaying Jackson's response that the guitar was fine and couldn't be built any better. The guy did get a refund from Matts at the end, but the initial interaction was worrying.