communications with the new Soldano shop

  • Thread starter Thread starter BackCrack
  • Start date Start date
BackCrack

BackCrack

Well-known member
Sorry, guys, I usually don't bitch about much and just roll with the punches. But I have to about this. I have left multiple phone messages and sent multiple emails. Simple questions needing simple answers. All I've gotten in return for the past 2 months is the cold shoulder. Zero replies. I'm done.

Back when Mike owned and ran the show, all communications were either with the man himself, or Bill, or Shaun, or whoever else picked up the phone or answered emails at the shop that day. They were on it, and you got your info & answers timely.

Hopefully somebody at the new shop reads this.
 
When Mike sold the company that’s what happens. Most businesses only care about profits on the front end, not support on the backend.
 
I will PM you the guy I dealt with recently. Though he also sat on my parts order for a few weeks, then apologized and threw a Soldano shirt in with my order.
 
I've only had communications with them once about my SLO30 and it was pretty fast. It's not just that industry though, customer service as a whole is absolute dogshit now.
 
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