War_in_D
Well-known member
Been holding off posting this for a while, but I think it's time. Sorry for the long read.
First off, I love my Splawn amps and cabs. I have no plans to ever get rid of them. I've bought two of my heads brand new, knowing that I could have probably bought used for significantly less but I wanted to support Scott because he seems like a really good guy and honestly I liked the Christian aspect of his business model. Being a Christian myself, I like to support Christian owned businesses.
But, going forward I just can't support or recommend his business to others any longer. In the past, he's always been great about customer support and service when I've had questions or called, but it's been 19 weeks since I received my 22 watt Quick Rod on September 30th that had a damaged head shell, and I'm still waiting on a replacement.
I let Scott know on Sept. 30th that I received the amp and that it was damaged, and got this repsonse "Wow I have never had issues like this and I have shipped over 150 units this year alone. I will start working on another box." I'm sure he was frustrated, becasuse this was the second time that an amp had gotten damaged between NC and AR where I live. My Nitro that he modded to "fully loaded" specs got damaged too and arrived DOA to me (transformer bent and the fuse holder got broke), and had to be returned to be repaired. That whole ordeal with modding the Nitro took about 3 months start to finish, and it really began to frustrate me too but seeing as how he kind of took that in when he wasn't really doing mods anymore... I more or less bit my tongue on that one, feeling that I was pretty lucky that he agreed to do it. There were some other smaller issues that went on with that whole Nitro deal too, but that's another story. To Scott's credit, he paid for shipping both ways on the Nitro repair and took care of me on that one. That was a big part of why I decided to have him build me that 22 watt QR, because he took care of me on that Nitro issue.
That being said, and I never said anything to Scott about this because I saw no need to add insult to injury.. but that 22 watt QR was packed horribly. I ordered that amp in the mid-sized head shell, but was put into one of the full sized head shell cardboard boxed when it shipped and there was very minimal packing material around the head to keep it from shifting around inside that full sized head shell box during transit. It wasn't in there securely at all and I'm sure it was moving all around inside that inner box during shipment.
Anyway, that was on Sept 30th when the damaged QR showed up and he said he would start working on another box. So, I waited.. and waited.. and waited. Nothing for two months. I reached out Scott on Dec 6th, asking for an update and was told "Sorry about the delay. I was waiting on plywood when it happened and I forgot about it. I will get one ready for you."
I though "Wow.. forgot about it?!" But then I thought, you know what.. I'm sure he's busy so I gave him the benefit of the doubt. Over the next day or two, there were a few emails back and forth discussing the front/rear panels and if I could reuse the ones that came with the amp. These panels weren't damaged, and Scott said they were easily removed and replaced so I told him I would use the ones I had so he didn't have to make new front/rear panels. You know, it's bad enough he's going to be out the time, materials and shipping to replace the head shell so I thought I'd at least try to make it a little easier for him and maybe save him some time and money.
Fast forward another 6 weeks to Jan 18th, still no head shell. So I contact Scott again for an update. No reponse. Emailed again on Jan 21st, asking for an update and he responds saying "I am working on it now. I will get it out to you next week."
Well, here we are... will be another 3 weeks tomorrow since that last email and I still don't have a replacement head shell. I'm sure I'll get it eventually, but I'm just really disappointed.
Anyway, I hate to be a downer but I'm just venting. Bums me out.
First off, I love my Splawn amps and cabs. I have no plans to ever get rid of them. I've bought two of my heads brand new, knowing that I could have probably bought used for significantly less but I wanted to support Scott because he seems like a really good guy and honestly I liked the Christian aspect of his business model. Being a Christian myself, I like to support Christian owned businesses.
But, going forward I just can't support or recommend his business to others any longer. In the past, he's always been great about customer support and service when I've had questions or called, but it's been 19 weeks since I received my 22 watt Quick Rod on September 30th that had a damaged head shell, and I'm still waiting on a replacement.
I let Scott know on Sept. 30th that I received the amp and that it was damaged, and got this repsonse "Wow I have never had issues like this and I have shipped over 150 units this year alone. I will start working on another box." I'm sure he was frustrated, becasuse this was the second time that an amp had gotten damaged between NC and AR where I live. My Nitro that he modded to "fully loaded" specs got damaged too and arrived DOA to me (transformer bent and the fuse holder got broke), and had to be returned to be repaired. That whole ordeal with modding the Nitro took about 3 months start to finish, and it really began to frustrate me too but seeing as how he kind of took that in when he wasn't really doing mods anymore... I more or less bit my tongue on that one, feeling that I was pretty lucky that he agreed to do it. There were some other smaller issues that went on with that whole Nitro deal too, but that's another story. To Scott's credit, he paid for shipping both ways on the Nitro repair and took care of me on that one. That was a big part of why I decided to have him build me that 22 watt QR, because he took care of me on that Nitro issue.
That being said, and I never said anything to Scott about this because I saw no need to add insult to injury.. but that 22 watt QR was packed horribly. I ordered that amp in the mid-sized head shell, but was put into one of the full sized head shell cardboard boxed when it shipped and there was very minimal packing material around the head to keep it from shifting around inside that full sized head shell box during transit. It wasn't in there securely at all and I'm sure it was moving all around inside that inner box during shipment.
Anyway, that was on Sept 30th when the damaged QR showed up and he said he would start working on another box. So, I waited.. and waited.. and waited. Nothing for two months. I reached out Scott on Dec 6th, asking for an update and was told "Sorry about the delay. I was waiting on plywood when it happened and I forgot about it. I will get one ready for you."
I though "Wow.. forgot about it?!" But then I thought, you know what.. I'm sure he's busy so I gave him the benefit of the doubt. Over the next day or two, there were a few emails back and forth discussing the front/rear panels and if I could reuse the ones that came with the amp. These panels weren't damaged, and Scott said they were easily removed and replaced so I told him I would use the ones I had so he didn't have to make new front/rear panels. You know, it's bad enough he's going to be out the time, materials and shipping to replace the head shell so I thought I'd at least try to make it a little easier for him and maybe save him some time and money.
Fast forward another 6 weeks to Jan 18th, still no head shell. So I contact Scott again for an update. No reponse. Emailed again on Jan 21st, asking for an update and he responds saying "I am working on it now. I will get it out to you next week."
Well, here we are... will be another 3 weeks tomorrow since that last email and I still don't have a replacement head shell. I'm sure I'll get it eventually, but I'm just really disappointed.
Anyway, I hate to be a downer but I'm just venting. Bums me out.
