B
Big Jazzer
New member
having decided to buy a brass block for my Ernie Ball EVH, I purchased the correct model on eBay from
floydupgrades.com
it came in good time, however there was a flaw on the block face that would abut the trem plate. the damage looks to have been from a drop to the floor, and with the block in an undamaged pack within bubble wrap it did not occur during shipping. there is a raised ridge of brass that would prevent the block from fitting flush to the trem plate, hence would not transfer resonance.
I sent a pic of the flaw to the company and explained that I would prefer not to get into buying a file to take down the raised portion and would like a replacement.
the guy's name is Adam Reiver, and I have become all too familiar with his name in my inbox - now up to 20 replies.
here he is
Initially he told me to send it back for a refund.
I explained (again) that I would like a replacement, although asked after the return shipping costs. Would they be refunded?
I would get a refund, he said curtly; of what, he did not specify
Now, this was the trend. He would not appear to read the content of the message I sent, and reply with a minimal message that usually bore no relation to the situation. It required clarification at every stage, and I got none.
In the end, unable to establish whether I would be issued with a replacment or a refund for postage, I let it go, and left negative feedback (first time I have done so).
well, that woke him up (I thought)
An immediate email is sent with strong language, to which I did not rise. I restated the case for being refunded return postage, and my wish for a replacement block.
I always refund postage, he said (for the first time).
so, I sent it back.
he then, without warning or email, refunded me $35 to PayPal
it was also not a refund transaction on my ebay transaction, so I was charged fees on the return.
I get $33, and my total costs are $49.80: $29.99 block, the $10.99 postage he charged initially, and my return postage (much cheaper than his) as well as this ppal fee.
I kept my cool, and did right to the end.
this auction was on 4th Aug, and here we are with the clearest of emails being sent to say no block has been received, him telling me one was sent - but no evidence produced, or chase on his shipper - and him replying again and again in ignorance to the situation
the last one I just sent and received was:
me: "no replacement block was ever received
him: "You received a refund. An extra FREE block was sent to you – now you are asking for another FREE block. So let me get this straight – you paid nothing and want another block – correct?
Thank you,
Adam Reiver"
the 'thank you' always rankled along with the condescending tone he puts to his communiques.
I have just now replied: "You sir, are an idiot"
fair enough as his last message, in 3 sentences has 4 mistruths.
My advice to all is simple: If you wish to preserve your sanity over and above your Floyd Rose sustain, avoid FLOYDUPGRADES and Adam Reiver at all costs.
floydupgrades.com
it came in good time, however there was a flaw on the block face that would abut the trem plate. the damage looks to have been from a drop to the floor, and with the block in an undamaged pack within bubble wrap it did not occur during shipping. there is a raised ridge of brass that would prevent the block from fitting flush to the trem plate, hence would not transfer resonance.
I sent a pic of the flaw to the company and explained that I would prefer not to get into buying a file to take down the raised portion and would like a replacement.
the guy's name is Adam Reiver, and I have become all too familiar with his name in my inbox - now up to 20 replies.
here he is
Initially he told me to send it back for a refund.
I explained (again) that I would like a replacement, although asked after the return shipping costs. Would they be refunded?
I would get a refund, he said curtly; of what, he did not specify
Now, this was the trend. He would not appear to read the content of the message I sent, and reply with a minimal message that usually bore no relation to the situation. It required clarification at every stage, and I got none.
In the end, unable to establish whether I would be issued with a replacment or a refund for postage, I let it go, and left negative feedback (first time I have done so).
well, that woke him up (I thought)
An immediate email is sent with strong language, to which I did not rise. I restated the case for being refunded return postage, and my wish for a replacement block.
I always refund postage, he said (for the first time).
so, I sent it back.
he then, without warning or email, refunded me $35 to PayPal
it was also not a refund transaction on my ebay transaction, so I was charged fees on the return.
I get $33, and my total costs are $49.80: $29.99 block, the $10.99 postage he charged initially, and my return postage (much cheaper than his) as well as this ppal fee.
I kept my cool, and did right to the end.
this auction was on 4th Aug, and here we are with the clearest of emails being sent to say no block has been received, him telling me one was sent - but no evidence produced, or chase on his shipper - and him replying again and again in ignorance to the situation
the last one I just sent and received was:
me: "no replacement block was ever received
him: "You received a refund. An extra FREE block was sent to you – now you are asking for another FREE block. So let me get this straight – you paid nothing and want another block – correct?
Thank you,
Adam Reiver"
the 'thank you' always rankled along with the condescending tone he puts to his communiques.
I have just now replied: "You sir, are an idiot"
fair enough as his last message, in 3 sentences has 4 mistruths.
My advice to all is simple: If you wish to preserve your sanity over and above your Floyd Rose sustain, avoid FLOYDUPGRADES and Adam Reiver at all costs.
