I can not register my Torpedo Live

  • Thread starter Thread starter danilive
  • Start date Start date
D

danilive

New member
Hi!
When I want to register my Live, the Remote displays a message: "the fields in red two do not match your account information Please check notes in the last license generation e-mail you Received from two notes, and try again.."
I deposit my account data correctly.
Also any field appears in red !

Help?
 
I'd recommend opening a support ticket at Two Notes, is your unit new?
 
OK so it isn't seing an older licence on that s/n, Try the process once again, sometimes it takes a second try, also get a ticket started at the Two Notes helpdesk
 
Hi!
I made a support ticket, a few days ago.
The answer to questions reached by e-mail?

Thancks!
 
Hello,

I think we received your message, I answered it right away, on the 31st of december, 18h09. You should have received the answer by email.

If not, you should probably check your spam folder.
 
I'm sorry !!!!

The e-mail has arrived. Seeing I assumed it was an automatic response, many technical supports do so.

Thanks, I'll do what you said.
Then I will discuss the results.

Thank You !!!
 
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