MusicMan support rant

[hunter]

I am a bit disappointed by the MM support.

Thing is my Axis' Floyd got some nicks on the knife edges and goes out of tune. So I asked MM support for a new base plate and studs for my MM Floyd.

After some back and forth with MM support in US who helped me very quickly and gave me parts numbers for a base plate and studs, now the German distributor tells me that they cannot just sell me the damaged parts but I have to buy a complete trem off them and it's 300€ !!

I gotta say I am not pleased, not at all!!

Guess I'm just gonna get a new Gotoh Floyd for 110€ then ...

 

[Motorpud]

Bummer Thats a crock of shit

 

[ratter]

Yeah they wouldn't sell me a saddle for my evh Floyd either so I'm in the same boat. Kind of a bummer but what can ya do...

 

[boof]

This might be a silly question since I never use or play MM stuff but aren't there aftermarket parts you can get cheap?

Boof

 

[hunter]

This might be a silly question since I never use or play MM stuff but aren't there aftermarket parts you can get cheap?

Boof

Sorry if I'm a bit dumb, but what exactly are aftermarket parts?

 

[boof]

This might be a silly question since I never use or play MM stuff but aren't there aftermarket parts you can get cheap?

Boof

Sorry if I'm a bit dumb, but what exactly are aftermarket parts?

as an example a pickguard for a strat from all parts vs fender original replacement parts. the all parts one tends to be allot cheaper.

Boof.

 

[hunter]

This might be a silly question since I never use or play MM stuff but aren't there aftermarket parts you can get cheap?

Boof

Sorry if I'm a bit dumb, but what exactly are aftermarket parts?

as an example a pickguard for a strat from all parts vs fender original replacement parts. the all parts one tends to be allot cheaper.

Boof.

Sure as said in my OP, the Gotohs are just 110,-

I haven't found base plates and studs from Gotoh though, just complete units.

I need to measure to ensure it's 100% compatible. And I will lose the "MusicMan" badge on the base plate. But after this experience with them, I might regard that as a good thing

 

[boof]

ah right I thoguht they might sell the individual parts. well one way to look at it is the gotoh are great. at least I havent had any issues with the one I have on one guitar. Think of it as an upgrade

 

[danhops]

you could probably file out the knife edges on you existing trem.

 

[Dallas Marlow]

That's some total B.S. IMO is the guitar still under warranty or what's the deal??? I know the reason John Petrucci switched to EBMM is because he could call them anytime and get the owner of the company for support. My friend said at a guitar clinic he actually did just that to prove a point when someone asked why he left Ibanez. Also I know a great guitar shop that carries a lot of those... only problem is your outside the USA

 

[hunter]

That's some total B.S. IMO is the guitar still under warranty or what's the deal??? I know the reason John Petrucci switched to EBMM is because he could call them anytime and get the owner of the company for support. My friend said at a guitar clinic he actually did just that to prove a point when someone asked why he left Ibanez. Also I know a great guitar shop that carries a lot of those... only problem is your outside the USA

Obviously I'm not John Petrucci, so Ernie didn't give me his number

Filing off the edges is sth I thought about, but it will be difficult on the studs and i don't have the right tools. Plus I doubt it will really fix it - maybe postpone the replacement.

Guitar isn't under warranty - I bought it used of some Canadian guy in 2003 via the bay.

 

[glpg80]

i got heat from german dealers when i wanted to order my ESP.

german douches IMHO

gotoh floyd's are extremely nice. i plan to use one on my ESP asap - i believe FR's are overrated in design and function.

sucks you will loose the musicman badge on the original, keep it though for a suiveneer (sp?) the guitar will hold more value that way.