
glpg80
Well-known member
TheMagicEight":zyp92ypc said:I contacted them about getting my NT-II looked at and they were pretty useless. When I inquired about having it fixed, they told me unless it buzzes above a certain action, it's not covered. Don't remember the exact height, but it was well above what I consider acceptable.glpg80":zyp92ypc said:i dont get to play my esp....its going back to CA for a custom neck to be reordered from japan because the neck is deffective.....
ESP wont get any more money from me. they've dropped the ball on customer service, product quality, and if they drop the ball on the warranty and blame it off on other things they drop the ball in even caring about their name anymore.
yeah the guy over the phone says it has a lifetime warranty but they want the whole guitar and their head luthier has to accept quality fault.
i sent detailed pics and the dude over the phone says "i cant see anything wrong with it"
my half deaf and half blind grandfather can see what is wrong with it and knows nothing of guitars

if there is a lifetime warranty, then why is at the discretion of a single person?
truss rod issues and shrinking wood is the problem. we will see how far ESP will go to satisfy their customers. i can already tell you the ESP custom i was going to order, i will be building out of parts and doing it myself. after the quality of this guitar i can tell you Made in USA DOES still mean something.
fret ends not rounded
fret tangs sharp/showing
one of the floyd posts were installed at an angle forward (supposed to be 90*)
poor wood finish - wood grain seen through the paint
clear coat not polished to a sheen/faded from factory
shit wiring job and hardware - pots feel cheap - nothing solid like my wolfgang's or a bournes.
list goes on and on. more will be wrote about on this topic in a seperate post one day for all of rig-talk to read about dont worry, im waiting on ESP to get me the RMA information. so far its been 2 weeks and they struggle to even do that



FWIW guitar for guitar my prestige shits all over this ESP in quality and fit/finish
