Now this is how customer service should always be done

[neilli]

I had a question regarding my Tom Anderson and I submitted it through the website, expecting a generic 'we'll get to you in due course' response, and an actual reply in the usual 48 hours or so. But within 40 minutes Tom himself had replied to me giving me the exact info I needed. Very impressed indeed!

 

[born_hard]

I had a question regarding my Tom Anderson and I submitted it through the website, expecting a generic 'we'll get to you in due course' response, and an actual reply in the usual 48 hours or so. But within 40 minutes Tom himself had replied to me giving me the exact info I needed. Very impressed indeed!

Tom Anderson is a great builder. I love my 24frets Angel Player Super Strat. Its a solid great sounding guitar with tone for days.

 

[stratjacket]

In contrast, I've opened 2 tickets now, called and written 3 emails to Suhr trying to get a stinking pickguard. I just opened a new ticket because I can't get a response from the 2 different people that answered my original ticket. I am one who understands customer support is rough sometimes and I'm always considerate, but damn, I just need a pickguard and it appears Suhr is the only place to get a pickguard for Suhr guitars....

 

[mixn4him]

In contrast, I've opened 2 tickets now, called and written 3 emails to Suhr trying to get a stinking pickguard. I just opened a new ticket because I can't get a response from the 2 different people that answered my original ticket. I am one who understands customer support is rough sometimes and I'm always considerate, but damn, I just need a pickguard and it appears Suhr is the only place to get a pickguard for Suhr guitars....

That is strange as Tristan has always replied within a day and when I email John on TGP he gets back almost within the hour. Maybe try emailing him there to start a fire, he is Husky on TGP..

 

[scottosan]

In contrast, I've opened 2 tickets now, called and written 3 emails to Suhr trying to get a stinking pickguard. I just opened a new ticket because I can't get a response from the 2 different people that answered my original ticket. I am one who understands customer support is rough sometimes and I'm always considerate, but damn, I just need a pickguard and it appears Suhr is the only place to get a pickguard for Suhr guitars....

That is strange as Tristan has always replied within a day and when I email John on TGP he gets back almost within the hour. Maybe try emailing him there to start a fire, he is Husky on TGP..

I agree. I sent Suhr an email over the holidays once on Christmas eve after hours, expecting a response in about a week. I got a detailed email back within 2 hours at 7:00pm from John himself on Christmas ever.

 

[stratjacket]

Thank you. I will try that.

 

[zewango]

Same exact experience with Anderson. First class all the way.

 

[Beandust]

Glad to hear hes still better than anyone coukd hope for in customer service.John Suhr as well, unbelievable these guys personally respond and resolve problems and offer information, makes me want to buy their products as its evidence that love what they do, not just a job or an income. Long time prs owner and supporter, kind of unimpressed where prs customer service has gone. Doubt your getting any emails from Paul, and it seems all the warranty work is subcontracted. I had an Anderson classic i picked up used and got some usefull advice from T Anderson, pretty impressed. The instruments made are proof the support is sincere