Question on Reverb shipping

  • Thread starter Thread starter jack butler
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jack butler

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I'm selling a vintage stratocaster pickup on Reverb. It was listed as a US only sale. An international buyer contacted me about buying it and having it shipped to someone in the US, and they would get it to him. Before I could respond to him, he bought it. Reverb says the payment cleared, and that I should ship the item to the person in the US who's name and address and phone# they provided. The buyers name is different than the person I'm supposed to ship to. If I ship it with a signature required, am I safe? Or can he come back and say I shipped to someone other than Him? I don't sell much online and maybe this isn't unusual. Anybody ever had this this happen to them? Thanks
 
Your responsibility is to get it to the the supplied address. I would require a signature to show it got to where you sent it. From that point on, its the other guys problem to deal with.
 
GOHOINC":3ntwr4dr said:
Your responsibility is to get it to the the supplied address. I would require a signature to show it got to where you sent it. From that point on, its the other guys problem to deal with.
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Exactly. I had this happen and sent it to the supplied shipping address. Not a big deal, but it was good you asked. These days you have to really cover your ass, especially with all of the scammers.
 
Definitely check Reverb's and PayPal's policies on seller protection and who you are supposed to ship it to.

But before shipping it anywhere, I would send a message to the seller stated exactly what you plan to do (shipping it to the person he told you to, and requiring a signature) and that you consider the transaction complete once that person signs for it. If whoever the actual buyer is has a problem with that, he needs to tell you.

Or: can you just cancel the transaction? Based on the inconsistencies and funny business around the shipping address, I would think that you'd have some justification to refuse to sell in this situation.
 
The buyer paid the Reverb Payments. I will take your advice and message him confirming he wants it sent to someone other than himself. Thanks guys
 
I ship to the address the buyer has on file. PERIOD.

Buying it, then asking you to ship elsewhere would get you an immediate order cancellation, and re-listed. Unless I'm missing something, I can't see how Reverb would find this acceptable. You're just asking for trouble.

I'm with the poster above. Cancel the transaction, and tell him "sorry, it doesn't work that way". You ship to the buyer's address on file, nowhere else. End of story.
 
I don't know how Reverb Payments works for this, but with PayPal, if you ship anywhere other than to confirmed PP address or to the eBay Global Shipping Program depot, you have zero protection. I did an in-person delivery for an eBay sale once because I happened to be driving to that town in CA a few days after the sale, and it saved me about $80 in shipping. But that buyer could have totally screwed me, if he had been shifty. We spoke by phone and I got a good vibe, met him at a gas station in Palm Springs, and all was good. But it was still risky, since I didn't have a tracking #.
 
Reverb is the proxy. If you use them to print the label and spend a few extra for their protection you would absolutely have no worries
 
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