Reverb.com issue?

[the rossness]

I sold my Laney Ironhmheart to a guy on Reverb. The amp arrived and it is fully functional but the buyer says the footswitch doesn’t work. He contacted me the day the amp arrived, so at least I know his concern is legit.

1) Are there any troubleshooting tips I can give the buyer?
2) should I offer a Full refund or a new footswitch and cable, or a partial refund for a footswitch/ trs cable?

Thanks in advance for any help.

 

[glpg80]

Is it a TRS jack that accepts the pedal?

Have him put rubbing alcohol on the footswitch male plug and tell him to insert it in and remove it a lot of times, wiping it off every so often and reapplying rubbing alcohol. Bet the jack contacts are corroded or just have gunk on them (or are loose and need retentioned).

If that doesn’t work it could be the amp or the pedal or both. I’d initiate a full return of the amp to get it looked over. Also a chance something happened in shipping, hard to tell.

 

[rushcentrale]

Try sending him a new footswitch before the return. Shipping the amp back and forth awill be crazy expensive.

 

[JerEvil]

Yeah man either refund the cost of a replacement or send him one asap. Reverb will automatically make you provide a full refund and shipping back on your dime.

I’d do it before the 7 day return window is up as well.

 

[Shreddy Mercury]

Did it work before you shipped it? What packing material did you use? Does it have an integral cord attached to it or do you have to use your own cable to plug into the switch?

 

[shar-vell Dan]

Is it a TRS jack that accepts the pedal?

Have him put rubbing alcohol on the footswitch male plug and tell him to insert it in and remove it a lot of times, wiping it off every so often and reapplying rubbing alcohol. Bet the jack contacts are corroded or just have gunk on them (or are loose and need retentioned).

If that doesn’t work it could be the amp or the pedal or both. I’d initiate a full return of the amp to get it looked over. Also a chance something happened in shipping, hard to tell.

alcohol is mostly water the enemy of electronics. DO NOT use alcohol.
Contact cleaner if anything.
If i were you id try for a refund before you get totally screwed specially if you know everything was working.
bay & verb last few years been siding with "buyers' more than "sellers' no matter what. your buyer is trying to Fuck you like a Phillpina whore IMO.

What is rubbing alcohol made of?

isopropyl

Rubbing alcohol is just isopropyl or ethyl alcohol mixed with a specific amount of water. It is used for external disinfecting and can clean wounds and hard surfaces. Many consumers keep rubbing alcohol in their medicine cabinets for a quick, affordable method to clean household cuts and scrapes.20 Nov 2024

 

[glpg80]

alcohol is mostly water the enemy of electronics. DO NOT use alcohol.
Contact cleaner if anything.
If i were you id try for a refund before you get totally screwed specially if you know everything was working.
bay & verb last few years been siding with "buyers' more than "sellers' no matter what. your buyer is trying to Fuck you like a Phillpina whore IMO.

What is rubbing alcohol made of?

isopropyl

Rubbing alcohol is just isopropyl or ethyl alcohol mixed with a specific amount of water. It is used for external disinfecting and can clean wounds and hard surfaces. Many consumers keep rubbing alcohol in their medicine cabinets for a quick, affordable method to clean household cuts and scrapes.20 Nov 2024

Contact cleaners are either chlorine based or alcohol based. The former will leave residue causing more problems not less. The latter are just alcohol derivatives.

This isn’t sitting on a bench and if you tell a person to do something involving contact cleaner don’t be surprised when you get a reverb return initiation email.

The overall reason you want to use alcohol in a pinch is because it evaporates. Follow my directions and don’t go spraying it directly into the amplifier and you won’t have any issues.

 

[Racerxrated]

Is it a TRS jack that accepts the pedal?

Have him put rubbing alcohol on the footswitch male plug and tell him to insert it in and remove it a lot of times, wiping it off every so often and reapplying rubbing alcohol. Bet the jack contacts are corroded or just have gunk on them (or are loose and need retentioned).

If that doesn’t work it could be the amp or the pedal or both. I’d initiate a full return of the amp to get it looked over. Also a chance something happened in shipping, hard to tell.

This is a very common problem; oxidized jacks. FX loop jacks are maybe the most common that I've seen. Vintage Marshall Jubilees/2205/2210s absolutely need those jacks cleaned every time I've had one. I learned to just do it before even firing those amps up, when I've gotten them. Input, speaker, FX, foot switch.

 

[shar-vell Dan]

Dosn't eveaporat inside a switch w/o doing water damage.
Iso alcohol is good for getting gook & charred shit of PCB's/
Not good inside mechanical switches.
YMMV.
You can also "smoke a wiper" on a pot heating up a pot w/ Deoxit" inside it.
Ive done it.




What are the ingredients in contact cleaner?


Contact Cleaner, Chemical Composition Naphtha, Petroleum, Hydrotreated Heavy, 3-Methoxy-3-Methyl-1-Butanol Mmb, Carbon Dioxide, Mild Ether-Like.

 

[the rossness]

He got the footswitch working right. It was his error. The dipswitches on the amp head have to be set in a certain position to allow the footswitch to work.

Now he’s telling me how the transformer looks slightly bent, that it probly happened in shipping, but the amp and the footswitch work 100%.

I’ll see what rabbit hole this goes down.

 

[Shreddy Mercury]

This guy seems like he's going to be trouble. He didn't attempt to figure out the footswitch issue himself, so he immediately emails crying about it. Now he's complaining a transformer looks to be slightly off center, as if it being perfectly symmetrical is integral to the sound of the amp. I'd be wary of him trying to bend it back into place himself, which constitutes modification and potentially damaging something. If he gets that fixed, then he's going to complain next about it has scratchy pots or something, whether it does or not.

This is why I have a buttload of gear I'll never use anymore, I can't stand people that can't come buy it cash in hand in person. I wouldn't spend that money until some sort of return period is up.

 

[stratjacket]

Sounds like a rabbit hole…bent transformer ears are so common and doesn’t effect anything. I’d probably tell him that and see if he’s ok with it and so him what he wants to do. But puts you in a bad place which sucks.

 

[DanTravis62]

This guy seems like he's going to be trouble. He didn't attempt to figure out the footswitch issue himself, so he immediately emails crying about it. Now he's complaining a transformer looks to be slightly off center, as if it being perfectly symmetrical is integral to the sound of the amp. I'd be wary of him trying to bend it back into place himself, which constitutes modification and potentially damaging something. If he gets that fixed, then he's going to complain next about it has scratchy pots or something, whether it does or not.

This is why I have a buttload of gear I'll never use anymore, I can't stand people that can't come buy it cash in hand in person. I wouldn't spend that money until some sort of return period is up.

Agreed. He sounds like a pain in the ass OCD bitch, OP.

Honestly I would just ask him to return it - it might seem like overkill, but my spidey senses are tingling from the way youre describing him.