Wait times for MF refund?

  • Thread starter Thread starter napalmdeath
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napalmdeath

napalmdeath

Well-known member
I returned a guitar to MF, and they've had it over a week. I'm growing impatient waiting for a refund, emails go unanswered, hold times on the phone are ridiculous, and I still get "I don't know", regarding when I'll get my money back. WTF? Do I escalate a dispute, since I paid via Paypal? This is bullshit.
 
napalmdeath":347rpkyw said:
I returned a guitar to MF, and they've had it over a week. I'm growing impatient waiting for a refund, emails go unanswered, hold times on the phone are ridiculous, and I still get "I don't know", regarding when I'll get my money back. WTF? Do I escalate a dispute, since I paid via Paypal? This is bullshit.
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Went through this once with an amp, it took over a week for sure. The exchange process was going to take so long that I just bought a new version of the amp, and then let them do their lengthy return process on the faulty one.
 
Man they told me 2 weeks last time I talked to one of those robots
 
Took them about 2 weeks to refund me on a returned defective guitar after their receipt of it. I've found their customer service all around has gone downhill (DRASTICALLY!) these last couple years.
It took Music store Live around 2.5-3 weeks after receipt of returned guitar to refund me on a Mayones with issues.
Took Music Zoo about 1.5 weeks to refund me from their receipt of a damaged returned guitar.

Seems like most places aren't in any rush to get you your money back.
 
MetalHeadMike":i8wk64ts said:
Seems like most places aren't in any rush to get you your money back.
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Nobody cares more about your money than you. I've learned the hard way one too many times.
 
Problem is, they're flooded with weekend warriors that buy stuff to "try", and milk the return policy. The poor bastards like myself, who return for legitimate reasons, (defects/broken parts/blems), have to wait until the sift through the "just don't likes", and "don't really needs" for weeks.

They basically told me they're backed up from people returning Christmas gifts they didn't like, (which is understandable). But, HIRE SEASONAL HELP for crying out loud.
 
napalmdeath":28rghx4l said:
I returned a guitar to MF, and they've had it over a week. I'm growing impatient waiting for a refund, emails go unanswered, hold times on the phone are ridiculous, and I still get "I don't know", regarding when I'll get my money back. WTF? Do I escalate a dispute, since I paid via Paypal? This is bullshit.
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Refunds are always a nail-biter. It's frustrating and takes too long, but I've rarely had trouble getting my money back. Let us know how it comes out.
 
napalmdeath":37k6ihlc said:
Problem is, they're flooded with weekend warriors that buy stuff to "try", and milk the return policy. The poor bastards like myself, who return for legitimate reasons, (defects/broken parts/blems), have to wait until the sift through the "just don't likes", and "don't really needs" for weeks.

They basically told me they're backed up from people returning Christmas gifts they didn't like, (which is understandable). But, HIRE SEASONAL HELP for crying out loud.
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I don't know man you return a lot of shit almost immediately, your pretty open about it in your post's lol
also I've seen you milk the return policy yourself, no offense.
 
sjk":3f1rh44y said:
napalmdeath":3f1rh44y said:
Problem is, they're flooded with weekend warriors that buy stuff to "try", and milk the return policy. The poor bastards like myself, who return for legitimate reasons, (defects/broken parts/blems), have to wait until the sift through the "just don't likes", and "don't really needs" for weeks.

They basically told me they're backed up from people returning Christmas gifts they didn't like, (which is understandable). But, HIRE SEASONAL HELP for crying out loud.
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I don't know man you return a lot of shit almost immediately, your pretty open about it in your post's lol
also I've seen you milk the return policy yourself, no offense.
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I never milked anything.
 
Buy from GC online. Dump it off at your local GC and get credit for your return on the spot.
 
Took three DiMarzio Tone Zones before I got one that wasn't microphonic. On the first return, they sent me a new one as soon as I called to get an RMA #. The second one they waited until they had it back in their possession before sending me the third one. Not a big deal.
 
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