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PostPosted: Wed, May 22, 2019 8:09pm 
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I'm hearing some conflicting stories and wonder if they are true or not, from actual experience, does anyone know how Mesa customer service is in general? :dunno:

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PostPosted: Tue, May 28, 2019 1:48pm 
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Does no one have any experience with their after sales service? :confused:

I was told by a big local music store, they stopped carrying Mesa products due to Mesa gives them nothing but grief when they send in warranty stuff to be fixed and that Mesa requires that they charge all customers for shipping both ways...

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PostPosted: Tue, May 28, 2019 10:23pm 
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Dispatch wrote:
Does no one have any experience with their after sales service? :confused:

I was told by a big local music store, they stopped carrying Mesa products due to Mesa gives them nothing but grief when they send in warranty stuff to be fixed and that Mesa requires that they charge all customers for shipping both ways...


I don't have any experience shpping to Mesa, but if you're getting crickets here, maybe try going to Mesa's site and call some dealers in other states. Explain that you're considering buying a Mesa but you're trying to get a feel for what warranty service is like if you ever needed to ship it out there. One guy I'd suggest calling would be https://cmcguitars.com/. I haven't bought from him as of now, but he's been extremely helpful when I've spoken with him in the past.


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PostPosted: Wed, Oct 07, 2020 5:26pm 
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When I owned my Mesa Express 5:25 I called their support a couple of times.
Quick to get you off the phone and one time they were borderline rude.

On the other hand, when I had an issue/question about my Rivera RockCrusher, I emailed their support on Christmas eve expecting no answer for at least 3-5 days. Yet I got a detailed response on Christmas Day.
Fender support is ok too.

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