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PostPosted: Mon, Mar 30, 2020 4:12am 
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Hack

Joined: Mon, Mar 30, 2020 4:06am
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Hello,
i am having problems with the Torpedo Remote Software and my CabM Device. All of a sudden the the Torpedo Remote window (User Interface) is not showing up. I am able to start the software, it seems like the presets, cabinets und user IRs of bank 0-3 are loaded, but in the end the User Interface does not show up. I am using the latest version 5.1.4 and the newest windows 10 Pro version. I have seen this article on the Two Notes Website, but I think this is a different problem.

https://support.two-notes.com/knowledge ... rticle=346

Torpedo Remote on my ipad is working and it tells me the CabM has the newest firmware.
Has anybody an idea?
Kind regards
Stefan


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PostPosted: Wed, Apr 01, 2020 4:17am 
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Plank Cranker Wanker
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Joined: Tue, Feb 22, 2011 3:43am
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Hey Stephan, well, it looks a LOT like the issue we address in the article.

Just to make sure, create a ticket on the Help Desk and the developers will help you fix this. Try first the tutorial, another USB port or another usb cable if you have one and a Windows reboot. Just in case.

_________________
Affiliation: President @ OROSYS SAS, owner of Two Notes Audio Engineering

Creating pro audio product for the guitar and bass players:
Website : Two Notes Audio Engineering
Follow us on Youtube and Facebook
Two Notes samples on Soundcloud

For the best support, please check the FAQ and create a ticket on the Two notes Help Desk
The largest online community ofTtwo notes products users is on Facebook: https://www.facebook.com/groups/twonotesaudiocommunity/
Share presets with the community: https://exchange.two-notes.com/index.php


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PostPosted: Fri, Apr 03, 2020 10:43am 
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Hack

Joined: Mon, Mar 30, 2020 4:06am
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Hello, just saw your answer. I already have contacted the support. That helped.
Thank you very much!
Stefan


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PostPosted: Mon, Apr 06, 2020 3:26am 
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Plank Cranker Wanker
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Joined: Tue, Feb 22, 2011 3:43am
Posts: 2060
Location: France
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Hi Stefan,

so what was it in the end?

_________________
Affiliation: President @ OROSYS SAS, owner of Two Notes Audio Engineering

Creating pro audio product for the guitar and bass players:
Website : Two Notes Audio Engineering
Follow us on Youtube and Facebook
Two Notes samples on Soundcloud

For the best support, please check the FAQ and create a ticket on the Two notes Help Desk
The largest online community ofTtwo notes products users is on Facebook: https://www.facebook.com/groups/twonotesaudiocommunity/
Share presets with the community: https://exchange.two-notes.com/index.php


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