Guillaume Pille from Two Notes is here on board to answer all your questions about their amp simulators!
Tue, Jun 09, 2020 2:37am
Hello, So I just purchased a Torpedo Captor X, downloaded the torpedo remote on my phone, and works just fine, but, when I downloaded it on my computer, it doesn't let me log in, it says that I don't have an internet connection, wich I have, I already installed it on different times, different versions, and nothing, so I can't update my Captor X and register it.
Thank you for your attention!
Tue, Jun 30, 2020 5:46am
Hey Harman, have you created a ticket on the helpdesk about this?
Tue, Jun 30, 2020 3:29pm
Jason Wilding wrote:Hey Harman, have you created a ticket on the helpdesk about this?
Yes, I already went through a lot of steps to know what was going on, ended up with negative results. there's something with my computer that prevent Torpedo Remote connecting to the server.
Wed, Jul 01, 2020 4:24am
Did the helpdesk explore the log files etc?
Thu, Jul 02, 2020 6:47am
Yes he did, send log files, run test for the servers and everything, deactivated firewall and antivirus, and nothing.
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