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Torpedo Remote won't log in.

Tue, Jun 09, 2020 2:37am

Hello, So I just purchased a Torpedo Captor X, downloaded the torpedo remote on my phone, and works just fine, but, when I downloaded it on my computer, it doesn't let me log in, it says that I don't have an internet connection, wich I have, I already installed it on different times, different versions, and nothing, so I can't update my Captor X and register it.

Thank you for your attention!

Harman.

Re: Torpedo Remote won't log in.

Tue, Jun 30, 2020 5:46am

Hey Harman, have you created a ticket on the helpdesk about this?

Re: Torpedo Remote won't log in.

Tue, Jun 30, 2020 3:29pm

Jason Wilding wrote:Hey Harman, have you created a ticket on the helpdesk about this?



Yes, I already went through a lot of steps to know what was going on, ended up with negative results. there's something with my computer that prevent Torpedo Remote connecting to the server.

Re: Torpedo Remote won't log in.

Wed, Jul 01, 2020 4:24am

Did the helpdesk explore the log files etc?

Re: Torpedo Remote won't log in.

Thu, Jul 02, 2020 6:47am

Yes he did, send log files, run test for the servers and everything, deactivated firewall and antivirus, and nothing.
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