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PostPosted: Wed, Sep 02, 2020 10:37am 

Joined: Tue, Sep 29, 2009 11:22pm
Posts: 5
Are you human?: 951
I have 2 Captor X units and getting the same thing with both.

Connected Captor X to my windows 10 laptop and fire up Torpedo Remote v5.
I use IR Manager to import an IR file from my laptop to Captor X memory. This part
appears to work fine. The IR file is loaded into the Captor X memory slot.

However, after importing, I get an error "Unable to Get IR Data from Torpedo" if I try
to use IR Loader or Virtual Cabinet tabs. Seems to freeze at first and then after 20 seconds
or so the error pops up. Basically Torpedo Remote v5 is unusable if my Captor X has an IR
file loaded in its memory.

Using mobile version of Torpedo Remote with iPad/iPhone works fine. I can load IR preset
and everything works fine with mobile. Problem seems to be with laptop version of Remote.

Same thing with both my Captor X units.

Any ideas? thanks!

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PostPosted: Mon, Sep 07, 2020 2:54am 
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Joined: Mon, Apr 27, 2020 4:31am
Posts: 48
Location: Devon, England
Are you human?: 951
Sorry you are having this issue, have you opened a ticket on the help desk about it?

Jason Wilding
Director of Marketing

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