Matt300ZXT
Well-known member
I couldn't quite figure out how to word the heading, but has anyone ever dealt with something common item that has a lifetime, swap it out guarantee? I'm curious because when I worked at Guitar Center, I bought a bunch of Monster Cable for wiring up my rack and 4x12s and such and haven't ever had any problems with those, but a few years ago I purchased a Livewire Elite Silent 20ft instrument cable that has a lifetime, swap it out guarantee. When I bought it, I lived like 20 min from Guitar Center and could easily swap it. Now, I live like an hour and a half to two hours away from the closest one. I got onto the online chat to ask about how to swap it since I don't live near the store, and the dipshit just said yeah you can swap it, just take it in to any store. I told him I live nearly 2 hours away from the closest store and it's been crickets for nearly 25 minutes.
I didn't think that when I started the conversation, that I'd be back in town this Sunday for mother's day and can just swing it by and swap it out, but I'm curious if Sweetwater, for example on items like that, would be happy to just ship a new one out with a return label inside since the customer isn't near any of their stores. I always hear how accommodating Sweetwater is to their customers, so curious if anyone has had an experience like mine that Sweetwater has taken care of them. I may just switch over and be happy to let Guitar Center know.
I didn't think that when I started the conversation, that I'd be back in town this Sunday for mother's day and can just swing it by and swap it out, but I'm curious if Sweetwater, for example on items like that, would be happy to just ship a new one out with a return label inside since the customer isn't near any of their stores. I always hear how accommodating Sweetwater is to their customers, so curious if anyone has had an experience like mine that Sweetwater has taken care of them. I may just switch over and be happy to let Guitar Center know.