Captor X - background noise

[eatapeach]

So I'm running a Captor X with 2 powered studio monitors connected via XLR right + left

With both no amp attached, or amp off, I get a background noise on the monitors. Is this normal? It's like a low level hiss or buzz almost like an amp when it's on but no guitar plugged in

 

[Jason Wilding]

I've not heard that before, is it white noise? What are your input gain levels like?

 

[eatapeach]

I've not heard that before, is it white noise? What are your input gain levels like?

It's almost white noise yes - a low level hiss/drone. I thought it was an input thing, but it's the same with no amp input ie no amp connected.. I'll check again - it was set with no attenuation so I'll check the settings - output would have been about halfway with no space or voicing set (ie fully left). Input would be full and not pushed in for low.

 

[Dilan - Two notes]

Hello

In order to help you out, please submit a ticket on the Two notes helpdesk (support.two-notes.com) with audio samples recorded from the XLR outputs of the Captor X please? Can you also put the full description of your setup, please? this will help the technical team to understand your issue as quickly as possible.