A
Anonymous
Guest
Had a customer who had a legit warranty issue (as it turned out, it was an intermittent wire) and I received it packaged like this today...
It is not my intent to embarrass or call out the guy in any way, so I'm obviously not going to give his name. I just had to show this as more of a PSA that this is NO WAY to ship a $3K+ amp. Especially one the individual expects to get back in one piece. As it flew half way across the country, the amp must have been literally hurtling around in that thin, mushy outer cardboard "box" with random pieces of styrofoam and a bit plastic wrap and only a couple of cardboard pieces and some plastic wrapped tightly around the amp. The outer box had absolutely no integrity at all, it was more like a cardboard bag. There is literally almost nothing to stop the amp from flying around in that "bag" and against anything UPS threw it against, including my front porch... Crazy...
The absolute MIRACLE of this whole thing is that SOMEHOW, it appears that there was no shipping damage to the amp except one messed up power tube. Either I built one indestructible amp, or this guy was crazy lucky, or a combination of the two... Anyway, the owner is one LUCKY dude and the amp is already repaired and will go back to him in a new set of packaging (which he'll need to pay for, of course)...
However, I say "APPEARS there is no shipping damage", because there is no way I can know for sure what will happen down the line from the amp being shipped this way that is not being exhibited right now. For that reason, I can no longer warranty the amp.
Once again, my reason for posting this is not to embarrass my customer, so let's keep this thread away from disparaging comments about the guy, OK? He's a good guy who made a mistake, but this could have been a VERY costly mistake for him and I'm hoping others won't make it. DON'T throw out the original packing materials guys!
Bottom line... if you have one of my amps and need to ship it, please use the original packaging materials, which I paid a ton of money for to ensure that these amps arrive safely. If you have thrown out the original packing, contact me and for $40 (my cost) and shipping, I'll send you a new set of packaging materials so you can ship it safely.
Whatever you do, PLEASE don't do this:
Steve
It is not my intent to embarrass or call out the guy in any way, so I'm obviously not going to give his name. I just had to show this as more of a PSA that this is NO WAY to ship a $3K+ amp. Especially one the individual expects to get back in one piece. As it flew half way across the country, the amp must have been literally hurtling around in that thin, mushy outer cardboard "box" with random pieces of styrofoam and a bit plastic wrap and only a couple of cardboard pieces and some plastic wrapped tightly around the amp. The outer box had absolutely no integrity at all, it was more like a cardboard bag. There is literally almost nothing to stop the amp from flying around in that "bag" and against anything UPS threw it against, including my front porch... Crazy...
The absolute MIRACLE of this whole thing is that SOMEHOW, it appears that there was no shipping damage to the amp except one messed up power tube. Either I built one indestructible amp, or this guy was crazy lucky, or a combination of the two... Anyway, the owner is one LUCKY dude and the amp is already repaired and will go back to him in a new set of packaging (which he'll need to pay for, of course)...
However, I say "APPEARS there is no shipping damage", because there is no way I can know for sure what will happen down the line from the amp being shipped this way that is not being exhibited right now. For that reason, I can no longer warranty the amp.
Once again, my reason for posting this is not to embarrass my customer, so let's keep this thread away from disparaging comments about the guy, OK? He's a good guy who made a mistake, but this could have been a VERY costly mistake for him and I'm hoping others won't make it. DON'T throw out the original packing materials guys!
Bottom line... if you have one of my amps and need to ship it, please use the original packaging materials, which I paid a ton of money for to ensure that these amps arrive safely. If you have thrown out the original packing, contact me and for $40 (my cost) and shipping, I'll send you a new set of packaging materials so you can ship it safely.
Whatever you do, PLEASE don't do this:
Steve
... I blindly trusted him. He took care of packing and shipping expenses (since I don't have money right now). This is what I get for trying to go for the "cheap" route. I'll never make this mistake again... 
