Is Customer Service Dead?

[Samhain]

 

[Mr. Willy]

Where’d you get that picture of my grandpa?

 

[Deleted member 8761]

Nope. Sorry. The crack was the first thing that was discovered when my tech was changing the strings. After he installed the strings, he went to do a slight adjustment and discovered what was happening with the truss rod.
I have no idea how this was either missed or what could have occurred. But it’s the plain and simple truth.

So you received the guitar and didn’t notice anything, however your tech did after you send or delivered it to him.? Not trying to be a dick here, but were you there when he inspected the guitar?

 

[Devin]

Not if you buy something from Friedman. Dave even answers emails on Sundays from people who bought his stuff used and even helps them with getting problems resolved. Dave Friedman has managed to have built the better mouse trap with his amazing products and customer service. I will proudly wear my Friedman fan boy shirt and I am not drinking any Friedman Kool Aid. I have just been around the block enough times to know a standout when I come across one.

You sound like the kind of guy that'd pay the tech to take the zap

 

[headlessdeadguy]

You sound like the kind of guy that'd pay the tech to take the zap

I was thinking the same thing. lol

 

[John 14:6]

You sound like the kind of guy that'd pay the tech to take the zap

I can bias my own amp, but I stop at that. I am not an amp tech or an electrician and I not about to start experimenting with that stuff by trying to trouble shoot on a $2799 amp that I really love. I would rather take it to an expert and pay them for their services. The same goes for guitars. I can handle minor things myself like truss rod adjustments and tightening up neck bolts. I know all the tricks to get a Fender Strat with a standard tremolo to stay in tune just fine, but for setups, fret work or anything else I still drive all the way to the Repair Zone in San Diego because I want the best working on my gear so it plays like the best guy around set it up. When people play my gear they are always impressed. Fred and his team at The Repair Zone are the best I have come across in my 40 years of playing.

I have always thought about buying a cheap electric guitar to experiment with and learn how do the stuff myself. I guess I never really got around to it because I want my guitar to play like pro tech worked on it and not like some guy who kind knows what he is doing worked on it. Believe me, I have encountered crappy guitar and amp techs over the years. That's why the good ones can take my money all day long. I have also thought about getting an amp kit to put together and learn more about what makes them tick but just never really found the time or enough desire. There are lethal voltages inside an amplifier. Biasing an amp is about as comfortable as I get getting inside one. And that is with using a Weber Bias Rite.

 

[fantom]

Support on what? These shops are there to sell gear not really give support, shouldn't you talk to the manufacturer?

Did you buy the piece of gear from the shop?
If yes, did the person on the phone know this?

I'm not sure why any of these questions are relevant? He called a shop and was treated poorly on the phone. He "...got an earful of condescending and insulting jabs."

Even if he didn't buy the instrument there or they don't do service, they can still be civil on the phone, right? I mean, doesn't someone calling you shop have friends or the potential to buy more stuff in the future? Worst case, politely say, "We can't help you, I have other customers I need to help, please call the manufacturer." And hang up. There is no reason to insult a customeron the phone, even if they aren't being civil.