ejecta":1ypyzpxm said:
NoiseUnderTheFloor":1ypyzpxm said:
$1500 can buy some nice gear. Based on personal experience, Line 6 is not where I want to spend that amount of money, no matter how impressive the Helix looks. If their reliability and customer service only matched the level of hype surrounding their products...
You know I've owned Line6 gear on and off since the old 4 button delay and modulation pedals, Vetta, PODs, M13, and recently a HD500. I've never had any major issue with their gear or customer service. My M13 eventually gave up the ghost after about 5 years of heavy use. I wasn't happy about it but for the money I spent I feel like I got my use out of it. This thing looks like it's on a whole other level but only time will tell.
My main complaint with Line 6 stuff was that some of their FX and especially amps weren't the best in the world so I'm not Line6 fan boy.
Honestly percentage wise I've had more issues out of high end boutique amps and modelers than I have out of any consumer level gear so I've been over the whole "if it's boutique and expensive it has to be better" a long time ago.
Yeah, I hear you on the boutique amp thing. I don't bother with those anymore either, its like owning an exotic car or something lol.
I've actually used Line 6 stuff going all the way back to the original AxSys amps when they first hit the market. I like what they offer and they're an innovator in the industry for sure. Its just that with some things it seems like the consumer becomes the beta tester, after its gone to market, and by the time they get around to ironing out all the issues and offering updates, they've moved on to something else.
I had a really lame experiences with both the M13 and the HD500, then the 500X. Problems that were known, griped about on their support forums. Yet, they didn't seem to want to own up. In fact, during the M13 problem (known on the forums as the M13 power problem) I got bitched out publicly for calling them out on it. Really unprofessional on their part. Still, I gave them more chances, and got burned with more glitchy shit and completely apathetic customer support with the HD's. They come off like a bunch of slacker hipsters when you talk to them on the phone. "I dunno man, try another USB cable or somethin' or maybe you need to take it somewhere and have it looked at, might be defective." Uh, well, yeah! That's why I called you, dumbass! Lol. My money is hard earned, I want durable, reliable gear. I didn't experience that with them with $500 gear, why should I trust them on $1500 gear?
I've not had issues with either Boss nor DigiTech products, and gotten stellar customer service when I did need something, especially with DigiTech. Loose a knob off the GSP1101...they'll send you another, no hassle. Little things, but still, its cool. Then again, they haven't quite caught up in the modeling game to where Line 6 is, which with the Helix, seems to be on the heels of Fractal at this point. Fractal, from what I've seen offers outstanding support, and fairly frequent updates...for free. No waiting years for model packs, then having to fork out more money for them.
