keano":whi63c85 said:
one thing going for the Mills, they have a satisfaction guarantee. If you don't think the cab is everything they claim it to be, you have 30 days to return it for a full 100% refund.
I didn't know this. Interesting. Thing is though the cost of shipping that thing back would have to be supa expensive.
Not as expensive as buying a piece of gear with
no return policy. There are cabs being pushed on this forum that have no published satisfaction guarantee of any kind. You have to ask and then begrudgingly they agree (in some cases) to take it back as long as you pay shipping BOTH ways. I've emailed them and PM'ed them directly to ask their policy and they just don't seem to want to give an answer. Several others have told me they ran into the same response, or rather, lack of response in trying to avoid pissing away $1800.
We at least refund the shipping you paid in addition to the purchase cost. Also, to address another aspect...we used to offer to pay RETURN freight as well since we were pretty sure none would be coming back based on lack of satisfaction. And none came back, until one in particular. We sold a 412B to a client and he received the cab. We got a phone call, and emails telling us how much he loved what the cab did to his rig. 29 days after he received it, he called up to inform us that he was going to return it and that we had offered to pay all freight, which we had at the time. "What was the problem?" I asked. "no problem" he said. "I'm just not ready to buy it for another 3 months but I appreciate the FREE demo". !!!! Well, at least he was honest and rather than send back a cab he wanted and waste $250 in 2 separate freight trips, we ended up financing the damn thing.
So the moral of the story is that good intentions and a desire to provide the best in service and product, has it's limitations. There's only so much we can do. But I will say this, IF someone buys our product and truly is unhappy with it, we will be inclined to do all possible to make sure no one loses a nickel on a MILLS cab. All hi-end Builders should feel the same as far as we're concerned. But apparently some don't.