TM Fractal Updates ..

  • Thread starter Thread starter gtr31
  • Start date Start date
I think we should just wait and see what
TM says
It could just be a faceplate i'n stock or
A batch delayed waiting for parts
I don't think a company can sell refurb
Without declaring that
That I believe is against the law
So again more likely NOS
But still annoying and Mike definetly
And issue with your display
 
I got my Axe FX II from TM a couple of days ago.

Came with Firmware 2.00c and has the white line as well.

I'm hoping we didn't get refurbished units because I paid a shitload in duties and taxes from FedEx to get mine delivered here ON TOP of the 2300$ I paid for the Axe + Shipping.

Otherwise, the fan is loud as hell. Did they change the fans since to a quieter model ? The one in my unit is annoyingly loud. Also I noticed that, when I turn it on, it takes a while for the unit to turn on and when it does, the display is completely garbled with random pixels and then it finally displays the AXE FX II splash screen properly and all is fine after that. Does anyone else have that?

The question is why would Fractal send us refurbished units as new?
 
FA just posted on FB about a new band with Ty Tabor.i commented about the TM list and refurbs.how long til they delete my post?
 
Avenyr":3uctd7p8 said:
Otherwise, the fan is loud as hell. Did they change the fans since to a quieter model ? The one in my unit is annoyingly loud. Also I noticed that, when I turn it on, it takes a while for the unit to turn on and when it does, the display is completely garbled with random pixels and then it finally displays the AXE FX II splash screen properly and all is fine after that. Does anyone else have that?

I have all the issues you mentioned including the garbled intro to the splash page.....time to ask someone who has a non-TM AXE FX II. If we did get refurbs I will be sorely disappointed. It's a great piece of equipment but i can't justify the price or owning it if it was inherently faulty before and servicing it would be questionable (how does support work for these? What if they dud out again?). Within 2 days I had a working reproduction of my Boogie Mark IV tone (the whole amp and my favorite settings there in). It is such a shame because there is so much potential but having a refurb anything feels like you are holding onto a ticking time bomb.
 
If we got a refurb I'll ask for a partial refund to match the price that refurbs go for but Fractal will probably say we shoudln't complain because we ONLY paid 2200$ for it. Besides, they'll probably fight us to death to claim they are not refurbs even if proven that it is.

Although this is speculation. if the units were refurbs... wouldn't it be shown on the box or something ? Has anyone ever bought a refurbished AxeFX II or even an AxeFX Standard/Ultra for that matter that can attest that there is a mention of the unit being refurbished.
 
FA replied to my FB post.no refurbs.all new units.i asked a direct question.i got a direct answer.

i'm not gonna look any further into this.

i'm on the FA waitlist,but on the fence if i'm really gonna get it.as i bought other gear while waiting.i guess i'll make that decision when the time comes.
 
For those of you with concerns - call Tone Merchants - period. Rob as a reseller will sort this out.

The questions that need to be asked are:
Why the older chassis?
How long was this latest order to TM in waiting to be shipped from FAS?
Are any of these refurbs and if not - why the old firmware and old chassis?
What's the warranty process with TM?

Anyway - good luck. I oughta be getting mine today sometime and will post the results when time allows.
Mo
 
I didn't think anything about the garbled startup. I noticed it, but thought it was normal. Could anybody with a newer Axe FX II without the underline speak on that?

I don't want to leap to conclusions and suspect anything foul. I've had no problem with the unit, and it sounds excellent. If it's discovered that they are refurbs or something, I will definitely be irritated though.

FAS responded that the TM shipment was new product to Gorehog's FB comment.

Yeah, calling TM would be the best bet, but since I'm not having any problems, I'll leave that to someone else. I've already annoyed Rob enough over the wait, and he didn't seem pleased that I let the status of FAS/TM's relationship leak a few weeks back.
 
To be honest, I don't care so much about what kind of unit it is. As long as it works as it was intended I don't really care in putting much effort into more drama anymore.

I've waited too long for it. I'm just happy I got it and that I'm still sore from falling off my chair after the very first chord resonated through the speakers.

I won't bother annoying Rob for this.
 
Sorry to hear this guys, I feel sick for you. If I can rest your mind a little-The 2.0 firmware in there - No issue. The line on the chassis - I like the line on there :dunno: If you guys have the older stickier knobs, I mean the ones that attract more dust. or wobbily or whatever- Not cool at all. That fucker would be going back right now and I would demand the current unit. Dead pixels-back it goes. Hope beyond all this, with all of the waiting you guys have done, I really hope you have fun and enjoy this thing and are able to put this all behind you.
 
Yeah my concern is just that the unit
Works
The old vs new chassis is not a super big deal
Fans across the board seem to be noisy
But Cliff has advised calling support to get
A new one if it is varying speeds
 
We are not supplying refurbished units to ANYONE.

We made a slight change to the silkscreen during the production run.
 
cliffc8488":28qkvj1j said:
We are not supplying refurbished units to ANYONE.

We made a slight change to the silkscreen during the production run.


Great - thanks Cliff! I will contact Rob at TM for a replacement for the screen. I hope I came across as a fan in my posts, and expressed my concerns respectfully.
 
I added the line back because I like it better with the line.

You guys are on a witch-hunt lately.
 
cliffc8488":3n6ipeds said:
I added the line back because I like it better with the line.

You guys are on a witch-hunt lately.

hahaha normally I would agree with detail hunting, but the 3 things I noticed added together just made me a little concerned.
 
Back
Top