LanierP
Active member
Go to page 2 to see the **Upadate**
Hey guys,
Here’s the story. I sold a Mesa Boogie 395 poweramp on Reverb back on March 25. I sent it Fed Ex and actually had FedEx pack the item at my local FedEx store. It was double boxed by FedEx and sent 2 day Air. Yesterday,(May 13) I get a message from the buyer saying that he JUST YESTERDAY opened the box, and that 4 of the 8 power tubes are broken. He wants a complete and total refund. This guy has had the amp in his possession for 7 weeks, and is just now opening the box?????? Also, the amp was double boxed by FedEx at a FedEx location/Store. Having FedEx do the box up cost a bit more, but it also ensures that should there be any damage, the will cover the insured value. The buyer did send pix and indeed, the back row of 6L6’s closest to the back of the amp are cracked.
I am going to call Reverb today to see what they say about this ‘delayed’ opening of the box and request from this guy for a full refund. I have offered to the buyer to purchase a new tube set for the amp, but I personally feel that something is fishy here. Just wanted some thoughts from you guys on what you think I should do / how I should reapond.
Len
Hey guys,
Here’s the story. I sold a Mesa Boogie 395 poweramp on Reverb back on March 25. I sent it Fed Ex and actually had FedEx pack the item at my local FedEx store. It was double boxed by FedEx and sent 2 day Air. Yesterday,(May 13) I get a message from the buyer saying that he JUST YESTERDAY opened the box, and that 4 of the 8 power tubes are broken. He wants a complete and total refund. This guy has had the amp in his possession for 7 weeks, and is just now opening the box?????? Also, the amp was double boxed by FedEx at a FedEx location/Store. Having FedEx do the box up cost a bit more, but it also ensures that should there be any damage, the will cover the insured value. The buyer did send pix and indeed, the back row of 6L6’s closest to the back of the amp are cracked.
I am going to call Reverb today to see what they say about this ‘delayed’ opening of the box and request from this guy for a full refund. I have offered to the buyer to purchase a new tube set for the amp, but I personally feel that something is fishy here. Just wanted some thoughts from you guys on what you think I should do / how I should reapond.
Len