Ok guys,
First, thanks for all the Info and recommendations. Here’s where this is at. My store policy on Reverb is 1 week to return and item. So, with Reverb, this dude is out of luck. But, the sad thing here as some of you noted, PayPal has a much longer term for returning an item. Yesterday, he filed a claim with Paypal. Long story short, I will most likely have to refund this fucker the entire amount plus shipping. Yesterday, I went a full 12 rounds with this guy via Reverbs message feature. I offered to pay for a whole fucken set of new tubes. (Power tubes that is; and only the back 4 were broken). He refused. There’s a part of this story that I haven’t explained yet but am going to now, because I feel it’s important. This is the second time I’ve sent this Guy this amp. The first time was in late February. I shipped him the amp FedEx ground. The guy lives in San Antonio. The day I shipped out the amp to him, I sent him pix of the amp all boxed up, including a pic of the shipping label with tracking # and date of expected delivery. That same day he gave me 5 stars for feedback, which was weird because every one of my 40 or so sales on Reverb, the buyer waited till they get the goods before giving Feedback. I chalked it up to this dude must be a newbie on Reverb or whatever. What I failed to realize is that when you get feedback, that’s usually your notice that your gear arrived and the buyer is happy. No the kicker,,,,,nearly 3 weeks later, I get a message from him that says exactly this “I ordered this 17 days ago...Where is my Mesa 395 Simul-Class??
2/23/2018 - Friday
9:15 am Arrived at FedEx location MEMPHIS, TN
2/22/2018 - Thursday
8:50 pm Left FedEx origin facility LONGWOOD, FL
4:09 pm Picked up LONGWOOD, FL
8:45 am Shipment information sent to FedEx”
So I am like WTF!, it’s been 3 weeks , and you are your just now letting me know it hasn’t arrived.
I call FedEx,,,they look into it and call me back saying they have lost the amp. This is when all the FedEx Bomber shit was going on in Texas, so not sure if that had something to do with it or not but FedEx had lost it. I refunded the guy the full amount and filed a claim with FedEx. Another week goes by and FedEx calls to say they have located it and are shipping it back to me. I get the amp back and it’s in fine shape, no issues. This guy messages me and asks if the amp was ever found and I told him yes. He wants to buy it again and give things another try.
So the reason I sent the amp 2 day Air was to be nice. I have a corporate account with FedEx and it was about 20 bucks more to go 2nd day Air. I even had FedEx pack and double box since the rule of thumb to my knowledge is that if you have it packed by FedEx, they are much more likely to cover a claim for damage.
Sorry for the dissertation guys, just wanted to get the whole story out there. This guy is fucking weird. Probably orders a ton of shit, and just let’s it sit in boxes around his house. Never had to deal with anybody like this in my 4 years of selling and buying on Reverb. I will say one thing. I have till the 28 of May to respond to PayPal regarding the claim against me, and I feel like taking every minute of it to give this guy a refund.!!!!
Len