Stramm8":wr3umkf7 said:
I get that it may have been a long day or we don't know what he said to the kid before they started rolling but that's really not an excuse. I've been in medical device sales for 13 years and have spent my fair share of time at global trade shows that easily compare in size and scope to NAMM and if my boss heard me talk to a visitor to our booth like that, I'd be gone. I understand what he was trying to do but there is a way to deliver a message without coming off like a jerk. That's why we don't bring product managers to trade shows or out on sales calls (sorry marketing guys

)!!
Regarding the perceived issue "it's not a signature brand, it's a brand"; how is something that has the artist's initials on the headstock and and all the parts and is painted in a copywrite protected design created by that artist not be considered a "signature" product??? I get that they want to position EVH as a standalone brand and I think they've achieved that but when you say a striped single pickup'd strat style guitar with a floyd isn't a signature design, you're kidding yourself. I mean, why the hell would you want to deny that??
I don't disagree with a lot of what you are saying. Some of what they are trying to accomplish and the perceptions they are trying to change is just silly.
But, I question whether your medical trade shows were as loud to where you are literally having to half yell to someone who is right next to you? There were people playing guitars and demoing amps all over that Fender area. It was ridiculous. And some random Youtube guy thinking he was going to just waltz into an area as busy, and noisy and exciting as the EVH area was and record some video for his 17 subscribers is a bit presumptuous.
I agree Canella might sound like he is lecturing, but he is a bit gruff sounding to begin with. He may have had a big smile on his face the whole time he was saying that to the guy and we don't see that in the video. Heck the guy could have just started over with the video recording after that.