So depressed. Diezel arrived damaged. Please advise :(

I've been meaning to write this since yesteday when the amp arrived, but I was just so depressed that I put it off until today.

As I posted with great enthusiasm and excitement last week, I had won a Diezel Einstein on eBay for a fantastic price. I watched the tracking information daily.

Yesterday it arrived. The seller packed it in a very roomy box and the only packing materials he used were kids clothing and toys...yes...toys. Amongst the toys was a toy tea set and one of the plates broke in shipping and cut deep down through the tolex and into the wood leaving a large 4-5" gash.

That was the best of it. It seems that someone at USPS was having a bad day so they kicked the box. The knob control plate on the front of the amp looks like it was literally kicked in. Its bent inward. In spite of the dent, the knobs and switches are intact and unscathed. these amps are built like tanks ready to go to war, so the hit to the face of the amp must have been of significant force.

I peered into the amp and the tubes all seemed fine and all the components and electronics looked fine. I plugged it in and it worked fine and sounded beautiful. The lovely tone of this amp just depressed me more.

Why am I writing this? First of all, to release and vent. Also, so that y'all can offer me some advice on what I should do.

I tried filing a claim with USPS and they said that I have to get the seller to mail me the ORIGINAL receipt. This guy as irresponsible as he was in packing this amp, I can only assume he threw the insurance receipt away. Also, USPS will reclaim the amp and, even if they reimburse the insured amount (the seller just insured how much I paid, not how much its worth) I will NEVER get this amp again simply because I can't afford how much it usually sells for.

So one of many questions is, should I just get the amp repaired and how much would that cost? Mr. Diezel, perhaps, you could give me a quote on fixing the face plate and a re-tolex?

What was supposed to be a great week has been a really bad week

That blows. I would have the pecker who shipped it pay to fix the amp. or return & keep your eyes open for another.

and why did you buy off EvilBay?? lots of killer gear here for sale..and the sellers will stick by their sales. No packing of tea sets in their boxes.

Pic of the toys would be priceless, WTF! Sorry to hear that its damaged but plug into that fucker and rock! You quickly feel better. Post pics of the damage it will be easier for Peter to tellnyou about repairs. A whole new chassis will be prohibitively expensive though. Just live with the damage as the reason fir discount and enjoy the killer tones!

PaulyPanacea":2cmj940h said:

That blows. I would have the pecker who shipped it pay to fix the amp. or return & keep your eyes open for another.

and why did you buy off EvilBay?? lots of killer gear here for sale..and the sellers will stick by their sales. No packing of tea sets in their boxes.

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I tried, bro. No one was willing to give me a price like the one I got on eBay.

USPS just informed me that what they do with claims is that after it is resolved, they take the item, and neither the sender or recipient get it. They DESTROY it! No matter what it is. That is insane.

So now I need to get a quote to have it fixed and then submit it to USPS for them to reimburse me for how much it will cost to fix it.

So, how can I get such a quote? Can Mr. Diezel help with that? Thanks.

yeah tons of guys on this forum, I bet you find a used one here for good pricing just be patient. With Brad being a dealer there are a TON of ones that were just sold and with the new CCV's some of those guys I a sure will be liquidating.

That is seriously unbelievable. A tea set, REALLY!

At least it sounds great

moltenmetalburn":1w06jjkr said:

Pic of the toys would be priceless, WTF! Sorry to hear that its damaged but plug into that fucker and rock! You quickly feel better. Post pics of the damage it will be easier for Peter to tellnyou about repairs. A whole new chassis will be prohibitively expensive though. Just live with the damage as the reason fir discount and enjoy the killer tones!

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My buying price wasn't so low that it would accomodate this kind of damage. It was still very expensive. Maybe it looks worse than it is. What I see, it just needs a new front control plate. I could live with a tolex tear, but I'd like to fix it. I paid for an amp without defects so I believe that's what I should get in the end.

I'm at work now but trying to get pics emailed to me. I'll post them ASAP...and, yes, I will post pics of the toys as well. I told this guy that if he works with me I won't expose him or leave negative feedback. If he doesn't pull through I am going to run him through the dirt.

The Hoff":3mxjygyf said:

That is seriously unbelievable. A tea set, REALLY!

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No doubt, dude. You couldn't make this shit up.

That's the one you got off ebay? Great price I remember. Fix it. It'll be fine. Sounds great right?

lester":2dmhn0xo said:

That's the one you got off ebay? Great price I remember. Fix it. It'll be fine. Sounds great right?

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Yup. That is what I am inclined to do. So now I just have to get a quote on repairs. How do I go about doing that?

It does sound "fantabulous" for lack of a better word.

Ask for a new headshell, and the price of a new chassis bare to the bones... and a qualified tech can simply pull the board (that is if the board is undamaged) and remove the trannies, ect and place them all onto a new chassis... Go onto the Diezel subforum, or email peter and get a quote for a new headshell, and a new chassis... he should be able to help you, hopefully!

Zaman":25bdmquq said:

lester":25bdmquq said:

That's the one you got off ebay? Great price I remember. Fix it. It'll be fine. Sounds great right?

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Yup. That is what I am inclined to do. So now I just have to get a quote on repairs. How do I go about doing that?

It does sound "fantabulous" for lack of a better word.

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I'd keep the amp, fix it, do some funky custom tolex job on it, totally pimp it out and make it YOURS. In the meantime, send that asshole a huge box of used baby diapers, and some unpacked fish, maybe some recyclables too. Just pack it all up and send it to him FOC. Seriously, what do you have to lose? Tell him there's a card in there for him, ya, put a card in amongst it all thanking him for the great buy!!

V.

Unbelievable.. Shipping a Diesel with clothes and toys for padding?

Post pics so we can mourn with you..

Zaman":1jt36onk said:

moltenmetalburn":1jt36onk said:

Pic of the toys would be priceless, WTF! Sorry to hear that its damaged but plug into that fucker and rock! You quickly feel better. Post pics of the damage it will be easier for Peter to tellnyou about repairs. A whole new chassis will be prohibitively expensive though. Just live with the damage as the reason fir discount and enjoy the killer tones!

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My buying price wasn't so low that it would accomodate this kind of damage. It was still very expensive. Maybe it looks worse than it is. What I see, it just needs a new front control plate. I could live with a tolex tear, but I'd like to fix it. I paid for an amp without defects so I believe that's what I should get in the end.

I'm at work now but trying to get pics emailed to me. I'll post them ASAP...and, yes, I will post pics of the toys as well. I told this guy that if he works with me I won't expose him or leave negative feedback. If he doesn't pull through I am going to run him through the dirt.

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Damn straight - tell him you want a money order for 50% the amp, you're going to leave him zilch feedback, and let him know to look at rig-talk.com where you'll happily expose his eBay handle and your negative experience with him 100% of the way - and tell him you want this dealt with NOW!!!!

V.

"I told this guy that if he works with me I won't expose him or leave negative feedback. If he doesn't pull through I am going to run him through the dirt."
whatch that, ebay can view that as abuse of the Ebay Feedback policy and tell you it is a shipping issue

pfapin05":3lqytt1j said:

Ask for a new headshell, and the price of a new chassis bare to the bones... and a qualified tech can simply pull the board (that is if the board is undamaged) and remove the trannies, ect and place them all onto a new chassis... Go onto the Diezel subforum, or email peter and get a quote for a new headshell, and a new chassis... he should be able to help you, hopefully!

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Thanks, bro. I don't have permission to see the Diezel subforum it seems. What is Mr. Diezel's email address? The inside is fine and the amp plays and sounds great. I think it just needs a new front control plate and re-tolex.

steve@russo":35qppxwi said:

"I told this guy that if he works with me I won't expose him or leave negative feedback. If he doesn't pull through I am going to run him through the dirt."
whatch that, ebay can view that as abuse of the Ebay Feedback policy and tell you it is a shipping issue

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Its not abuse of eBay at all. I should give him negative feedback. That's what he deserves. I'm merely giving him the opportunity to redeem himself and if he does, I won't leave any feedback at all. Not good, not neutral, and not bad. Just nothing.

He called me 5 minutes ago and he seemed like a nice enough guy and was expressly apologetic. This story gets weirder. He swears to God he never put kids toys and clothes in the box. He has expressed his full willingness to cooperate in getting this resolved.

Hopefully, there's light at the end of the tunnel.

The box was probably opened by the shipping company somewhere along the way and they probably threw the toys in. I've had packages delivered that i could tell were opened and repacked. One time i shipped with UPS and the guy said if i didn't leave a description of what was in the box that he was going to open my box.

Just curious, why would the shipping company open the box and throw some other items in there? Practical joke because they are bored or something?

danyeo":31udzj7p said:

The box was probably opened by the shipping company somewhere along the way and they probably threw the toys in. I've had packages delivered that i could tell were opened and repacked. One time i shipped with UPS and the guy said if i didn't leave a description of what was in the box that he was going to open my box.

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very cool that buyer is going to work with you. If it was packed that poorly, you probably won't be successful with a shipping claim. Hopefully ebay buyer protection will cover it.