dooredge
Well-known member
I voiced my concern (in direct relation to SR's experience, even pointing them to threads here on the forum) as a seller on Reverb, contacting their support team, and this was the reply I received:
Hi Dooredge,
Clare with Reverb here. Thanks for reaching out to discuss your concerns. Since you use Direct Checkout as a seller you do have full Reverb Protection on your sales as a seller. You can read more about this below:
Reverb.com | Reverb Seller Protection
Some of our sellers have chosen to still use Paypal, which unfortunately does create limitations on what we can do for a buyer and a seller alike as Paypal has to get involved in issues with disputes. When you use Paypal you do not have the same Protection as a seller who uses Direct Checkout because Paypal ultimately has the final say.
Since you are using Direct Checkout, though, even if a buyer pays using Paypal, you are still protected with us and with Direct Checkout we are able to provide in-depth support for you as a seller.
Hope this was helpful, and thanks for reaching out. If you have any other questions, feel free to reply to this e-mail or call us at 1-888-726-2728.
Thanks!
Best,
Clare