Paypal Advice and Tax Question

  • Thread starter Thread starter Anxiety Serum
  • Start date Start date
glpg80 said:
Lost or damaged is a shipping dispute, not a seller dispute. Reverb has everyone thinking they’re entitled and putting sellers in awful positions. Once tracking is sent and money is received it’s your product you agreed to buy damaged or not. If they damage it in process then sellers should definitely do what they can to help file a claim and show whatever’s needed because some shipping companies won’t even let the recipient begin the claim. However, if a product is lost or damaged in transit, the seller still sold a working product as described and buyer has a product that needs repair or replacement due to shipping loss or damages. As soon as you pay for it and agree to the shipping charges, the product is yours.
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Yes if someone pays you via FF and the item is lost or damaged in shipping you could just say “it’s your problem”. But I would never do that. Also if I was on the other end of that and the person who sold me an item just expected me to eat it, I would not react kindly. Maybe you are suggesting to go through the claim first and have the buyer wait for the shipping company to cover the claim. But what then if the shipping company does not cover the claim? It’s a tough situation that sucks for everyone.

With that being said I sold a guitar on reverb recently and always use the reverb added shipping protection at a cost. The guitar was damaged in shipping. In the end Reverb came to an agreement with the buyer and gave them a substantial amount back for repair. We didn’t have to wait for UPS to cover a claim. I know people have mixed feelings about Reverb. All I know is I was very happy to have paid for the added protection which was maybe $25 or so.
 
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the4thlast1 said:
Yes if someone pays you via FF and the item is lost or damaged in shipping you could just say “it’s your problem”. But I would never do that. Also if I was on the other end of that and the person who sold me an item just expected me to eat it, I would not react kindly. Maybe you are suggesting to go through the claim first and have the buyer wait for the shipping company to cover the claim. But what then if the shipping company does not cover the claim? It’s a tough situation that sucks for everyone.
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That’s my issue. I would only use FF with people who I know would take ownership of the issue if there was a problem and not punt to the shipping company if there’s an issue. The shipping company deals with the shipper not the recipient. In reality it’s only the shipping company’s problem if it’s lost, if it’s damaged, I’d put it on poor packing 99% of the time… which is on the seller
 
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