
FourT6and2
Well-known member
CrazyNutz":1hh2gx76 said:FourT6and2":1hh2gx76 said:Man... I've been trying to get in touch with a few vendors over the last week or two with zero success. What's going on with customer service lately? I can't get a response to phone calls, emails, or web submissions from:
Metropoulos
Weber
Marstran
Heyboer
I'm waiting on parts and inquiries from these places but they're impossible to get a hold of.
Arlyn get's back to me quick everytime.
arlyn@heyboertransformers.net
I've literally tried ordering transformers from this guy for two months now. I'll say, "hey I want to buy this thing." He'll reply with, "great it's $xyz." I'll go, "Ok... how do I pay? Should I call to order? Paypal? You'll invoice? What?" And nothing. I've called. I've left messages. I've emailed. Nothing. Then I'll get a response three weeks later with, "Sorry... been busy lately. But I try to get back to emails." I'm like... ok... so... how the fuck do I order this thing?????" And again... nothing. So I ordered with Marstran. But Marstran gets their trannies made by Heyboer and they are running into the same problem. They can't seem to get their orders sorted out. And Marstran is also not really responding to messages either. I managed to finally order and pay. But it's about 3-4 weeks past the due date. And... nothing. So frustrating because I really can't get started on this build until I have the PT at least.
I broke down and bought a Mojotone PT that is supposed to be a Heyboer, but the sizing is all wonky and doesn't fit the standard laydown-style cutout Ceriatone uses. So that's a no go.
So I went to Metro. They have a similar PT (1202-55 style). But they don't list the specs. So I contact George asking about the voltages and... nothing.
Why is it so hard to give someone money in return for a product these days? It's like they don't really want to stay in business...
And none of these companies list the freakin' specs on their products. When you buy a transformer, you need to know the voltages at all the taps, the impedance of the OT, the size, the mounting dimensions, etc. It shouldn't be this hard.
I'm just gonna go with Classic Tone at this point.