King Guitar
Banned
New member
I was hoping the OP would post up with the part he left out but seeing how he has not and I am being thrown under the bus here for something outside of my control.
Here is the real story.
The OP ordered the amp from my shop and all was cool and we ordered it from Friedman. It took longer to be completed by the manufacturer than was anticipated which was not in my control. What I could control is how quickly it got to him when it was done so I offered to upgrade his shipping from regular USPS International Priority 10-14 days to USPS Express International (2 day air to the UK) at my expense as a goodwill gesture for the extra time it took to be completed (which cost me a few extra hundred bucks).
The OP requested that we mark the value low ($300) for customs so he would not get hit with a ton of import duties. I told him I would do that for him but he would have to take the responsibility for the amp once it left our possession as I would not be able to insure it for more than the declared value. He agreed and I had it shipped straight from the production facility to the OP.
From there it was picked up at USPS and processed out of the country, it got to the UK and went MIA. I spent days on the phone with USPS trying to figure out where it was. They could only tell me it left the USA and was en route. This went on for months and then they sent us letters saying it was un located and we could file an insurance claim which I let the OP know about. I did file the claim for the $300 with USPS as that was the max we could claim due to the value being marked what it was. They kept telling us it was open due to trace and investigation and thats where it has been.
Luckily they finally found it and got it to him but that is the reason we couldn't file an insurance claim for the full amount. Why it was in a Cameron box I have no idea, we never touched the amp but all of the other Friedmans we have ordered have come in Friedman specific boxes. I am guessing the amp was delayed and they were trying to get it out to meet the air deadline and used whatever box they had on hand. I cant comment on that as I didn't see/touch/ship it.
I am glad it is all working out and we will not agree to try to save an overseas buyer customs/duties expenses any more because if something goes wrong we get flamed for it. Its not the OPs fault that USPS had it go missing but he knew the reason why we couldn't file a claim and he should of posted it here.
Here is the real story.
The OP ordered the amp from my shop and all was cool and we ordered it from Friedman. It took longer to be completed by the manufacturer than was anticipated which was not in my control. What I could control is how quickly it got to him when it was done so I offered to upgrade his shipping from regular USPS International Priority 10-14 days to USPS Express International (2 day air to the UK) at my expense as a goodwill gesture for the extra time it took to be completed (which cost me a few extra hundred bucks).
The OP requested that we mark the value low ($300) for customs so he would not get hit with a ton of import duties. I told him I would do that for him but he would have to take the responsibility for the amp once it left our possession as I would not be able to insure it for more than the declared value. He agreed and I had it shipped straight from the production facility to the OP.
From there it was picked up at USPS and processed out of the country, it got to the UK and went MIA. I spent days on the phone with USPS trying to figure out where it was. They could only tell me it left the USA and was en route. This went on for months and then they sent us letters saying it was un located and we could file an insurance claim which I let the OP know about. I did file the claim for the $300 with USPS as that was the max we could claim due to the value being marked what it was. They kept telling us it was open due to trace and investigation and thats where it has been.
Luckily they finally found it and got it to him but that is the reason we couldn't file an insurance claim for the full amount. Why it was in a Cameron box I have no idea, we never touched the amp but all of the other Friedmans we have ordered have come in Friedman specific boxes. I am guessing the amp was delayed and they were trying to get it out to meet the air deadline and used whatever box they had on hand. I cant comment on that as I didn't see/touch/ship it.
I am glad it is all working out and we will not agree to try to save an overseas buyer customs/duties expenses any more because if something goes wrong we get flamed for it. Its not the OPs fault that USPS had it go missing but he knew the reason why we couldn't file a claim and he should of posted it here.
