Gibson retard

[mooncobra]

Just go a brand-new Gibson Slash Lester this afternoon.

The selector switch was upside down. So, I call GIBSON USA.
I take it this guy was management because he didnt know shit from shine ola.

"Oh we never had that happen before. If you don't like it, send it back"
I asked, if there was enough wire to just turn it 180 degrees.
"I don't have a clue .so if you don't LOVE the guitar send it back"

Phucking moron

Mentally deficient pukes.

 

[MetalHeadMike]

Every day the customer service industry dies off a little more....it's extinction is imminent. I don't know how to quantify it, but safe to say it's closer to dead than anything worth a shit in most case...Doesn't matter the industry. I've had a couple great experiences from a few businesses recently and was sure to let them know how rare, special, and appreciated they were. That may have been a mistake, but I couldn't help but praise them for such good customer service because it's so rare IMHO.

 

[JLR]

Gibson should just issue an RMA# when you purchase the instrument in the event you need to return it. It will make it much easier for the high school CSR to manage it.

 

[UltraGary]

Sometimes these things happen. At least you can just return it or just re-wire the switch yourself if the guitar is nice. Shouldn't be a huge issue to fix as long as everything else is great on the guitar.

This is what I was thinking. The decision was obviously to either return the guitar (which they're obviously cool about), or have the switch rewired. Expecting an underpaid phone dude in 2022 to miraculously solve this wasn't an option long before this clever post.

 

[panhead]

Youre lucky you talked to a human being, if you can even call them that these days.

 

[AmpliFIRE]

Yeah, not an ideal scenario...but at least it was a human you talked to as others have stated. Plus, they're willing to give a refund if you're not happy. Could have been much worse IMO.