Horrible amp repair experience

[Deanmachine]

The Dekomp mod is killer it's something you have to play and feel don't just go by the clips

 

[moltenmetalburn]

They could have just said, "We are sending you a New amp", right?

That would've made the most sense to me as well. Ask the customer if they are okay with it first... and just ship out a new (and fully, thoroughly tested) amp. Or refund the repair fee... and eat the return shipping charge.

I reiterate for accuracy.

THE SERIAL WAS MY MISTAKE.

IT IS MY AMP, IT IS STILL BROKEN.

I inadvertently swapped my Einstein and Dmoll serials when initally corresponding for the repair.

THE GOOD NEWS:

Peter Diezel has promised me he will do whatever it takes to get this amp working properly.

I ONLY play Diezel. Since 2009.

I have tried about 12-15 other amps. Came back.

I REALLY dont want to play ANYTHING else. Like EVER. Im good for life with my Diezels.

This had me thinking about jumping ship for all of five
minutes, then peter responded.

Feeling much relieved.

 

[CrazyNutz]

What a fiasco.

 

[cecilbag]

Hopefully it works out and you are taken care of. I wonder why this was such a shitstorm?

 

[lespaul6]

Good deal.. glad everything is working out!

 

[Wizard of Ozz]

They could have just said, "We are sending you a New amp", right?

That would've made the most sense to me as well. Ask the customer if they are okay with it first... and just ship out a new (and fully, thoroughly tested) amp. Or refund the repair fee... and eat the return shipping charge.

I reiterate for accuracy.

THE SERIAL WAS MY MISTAKE.

IT IS MY AMP, IT IS STILL BROKEN.

I inadvertently swapped my Einstein and Dmoll serials when initally corresponding for the repair.

THE GOOD NEWS:

Peter Diezel has promised me he will do whatever it takes to get this amp working properly.

I ONLY play Diezel. Since 2009.

I have tried about 12-15 other amps. Came back.

I REALLY dont want to play ANYTHING else. Like EVER. Im good for life with my Diezels.

This had me thinking about jumping ship for all of five
minutes, then peter responded.

Feeling much relieved.

Cool ending. Where are you sending it for repair... if I may ask?

For me... at this point... if I run in to any issues I can't handle, I'm sending my amps back to Germany. I don't care about the money... I just want any repairs done right the first time and the piece of mind.

 

[moltenmetalburn]

They could have just said, "We are sending you a New amp", right?

That would've made the most sense to me as well. Ask the customer if they are okay with it first... and just ship out a new (and fully, thoroughly tested) amp. Or refund the repair fee... and eat the return shipping charge.

I reiterate for accuracy.

THE SERIAL WAS MY MISTAKE.

IT IS MY AMP, IT IS STILL BROKEN.

I inadvertently swapped my Einstein and Dmoll serials when initally corresponding for the repair.

THE GOOD NEWS:

Peter Diezel has promised me he will do whatever it takes to get this amp working properly.

I ONLY play Diezel. Since 2009.

I have tried about 12-15 other amps. Came back.

I REALLY dont want to play ANYTHING else. Like EVER. Im good for life with my Diezels.

This had me thinking about jumping ship for all of five
minutes, then peter responded.

Feeling much relieved.

Cool ending. Where are you sending it for repair... if I may ask?

For me... at this point... if I run in to any issues I can't handle, I'm sending my amps back to Germany. I don't care about the money... I just want any repairs done right the first time and the piece of mind.

Dont know yet, we are starting with board images and a video. Peter responds at 3am as per the time difference. I was thinking about sending it to germany but if i do that I will have more $$$ into it than a brand new dmoll :/ smarter to buy new in that case to me.