NGD, Charvel So-Cal... Hats off to Alto Music!

[jkdsteve]

Sold you a used guitar at new guitar prices, I hate that shady shit. Should have been advertised as a floor model and old at appropriate condition...like $600-$700.

Yeah, they listed a black one at $675, and offered it to me for $600. So, I sent them a link to the new one in white at $899, and said I'd take that one at $764, and they agreed.

So far, they've just said "return it". Taking no accountability whatsoever. They think I'm stupid or crazy I guess. I told them I don't want to return it, I want them to adjust accordingly for "display vs. new". They don't seem to think they did anything wrong. Fucks.

If they are paying return shipping and you can find a better deal elsewhere or are patient enough to wait...I probably would.

Heck I'd sell you my Neon Green one, which is likely in better condition comes with gig-bag(though that is not new) and wrenches for $600

 

[napalmdeath]

UPDATE: They made things right, and honored the "display price", of that of the metallic black at $600. I got store credit, and immediately burned it up on a case, straplocks, and strings.

All in all, the Customer Service was excellent, up until the miscommunication on the guitar itself - it was just bad communication between the web & store people, some things got misconstrued, but I picked up the phone & called at lunch, explained things calmly, and they fully agreed it was an oversight, and bad communication.

You know, I work in Sales as well. We screw up too, and I tend to just admit it, and make things right. That's what they did, and I commend them for it. It goes a long way, and I'd rather give my money to a brick & mortar like them. So, I'm much happier than I was this morning! Good people!

 

[jkdsteve]

Excellent result!!! Did you say which store it was?

 

[rstites]

UPDATE: They made things right, and honored the "display price", of that of the metallic black at $600. I got store credit, and immediately burned it up on a case, straplocks, and strings.

All in all, the Customer Service was excellent, up until the miscommunication on the guitar itself - it was just bad communication between the web & store people, some things got misconstrued, but I picked up the phone & called at lunch, explained things calmly, and they fully agreed it was an oversight, and bad communication.

You know, I work in Sales as well. We screw up too, and I tend to just admit it, and make things right. That's what they did, and I commend them for it. It goes a long way, and I'd rather give my money to a brick & mortar like them. So, I'm much happier than I was this morning! Good people!

Good to hear. Everyone makes mistakes. It's how people deal with them that indicates integrity. Also, good on you for calling. So many of these misunderstandings in emails are easily managed with a short conversation.

I hope you enjoy the guitar. I really, really don't need another superstrat, but admit that i'm extremely tempted by some of these Charvel San Dimas guitars.