NGD - EBMM BFR Morse Darklord

  • Thread starter Thread starter WizardSouth-JP
  • Start date Start date
JDinSC":ganreikx said:
First off.. Great looking axe! I've recently fallen in love with EBMM and I'm saving my pennies as we speak for one of my own (JP6 though).

Second... DAMN IT GC D-bag... Please do me a favor, email that store manager with your picture, describe the salesperson and your experience so he can be reprimanded... I'm in management at my local store and frankly, it pisses me off. It's absolutely ridiculous that you had to go elsewhere to aquire your instrument because of a lazy/sorry salesperson. * Rant off *

Please pardon my aggravation, but if enough people bring poor service to light, maybe it'll cycle out some of the crap guys and influence the hiring of decent talent in the sales force.
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Here's what I sent to the store manager:
I was in your store approx 10 days ago looking for the EBMM Morse Darklord. I had seen this guitar advertised and Musicians Friend had a Mother's Day 15% off coupon (Music Man was participating in the sale offer). So not having the chance to play one yet I decided to drop in since your store had one in stock. I got a sales guy to pull the guitar down, I plugged it into the same amp I have at home and gave it a demo. After playing it I was ready to buy it (if the price match could be done $2222.00 less 15%) and the salesman seemed to be busy, also he wasn't too thrilled about honoring the price match (even though Guitar Center/Musicians Friend/Music 123 are all owned by Bain Capital). Nevertheless, this perturbed me and I left. Decided to look the guitar up online and purchased one. I am now looking to trade my mint 5 mo old Bogner Custom Shop Twin Jet (white tolex) on a 20th Anniversary Ecstasy which I think you had in stock when I was there last. Not sure I'll be helped out though...what say you sir?
 
I haven't had GAS for a guitar this bad in a long time. DAMN YOU!!!!!!!!


:gethim: :D :lol: :LOL:
 
UberschallEL34":157lgbmh said:
Here's what I sent to the store manager:
I was in your store approx 10 days ago looking for the EBMM Morse Darklord. I had seen this guitar advertised and Musicians Friend had a Mother's Day 15% off coupon (Music Man was participating in the sale offer). So not having the chance to play one yet I decided to drop in since your store had one in stock. I got a sales guy to pull the guitar down, I plugged it into the same amp I have at home and gave it a demo. After playing it I was ready to buy it (if the price match could be done $2222.00 less 15%) and the salesman seemed to be busy, also he wasn't too thrilled about honoring the price match (even though Guitar Center/Musicians Friend/Music 123 are all owned by Bain Capital). Nevertheless, this perturbed me and I left. Decided to look the guitar up online and purchased one. I am now looking to trade my mint 5 mo old Bogner Custom Shop Twin Jet (white tolex) on a 20th Anniversary Ecstasy which I think you had in stock when I was there last. Not sure I'll be helped out though...what say you sir?
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Hopefully, it'll be of positive response, as that is the store manager's job. Unfortunately, I'm not the liaison in this situation and can only hope that they act in a manner to rectify your relationship and poor experiences quickly and effectively.

On the topic of price matching, regardless of currently ownership/former ownership etc, all of that is of no matter. It is Guitar Center's policy to match and beat by 10% of the difference any advertised price given by an Authorized dealer. It could have been Sam Ash, zZSounds, Sweetwater, Joe Blow's Guitararama or whomever. As long as they are an authorized dealer operating with a contract with said vendor, it qualifies for price matching. I will say, most GMs are off Sun and Mon, please give him a chance to respond to you over the next few days.
 
Congratulations on that awesome guitar. IMHO Music Man necks are the best and feel phenomenal.
 
Not a big fan of EBMM guitars, although I don't dislike them either...basically just lukewarm on them although I've seen and played a few that I liked (Ivan's new Luke comes to mind). That said, this is easily the nicest looking one that I've seen...love it!
 
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