Other things that burn my ass about Reverb & "Dealers"

[Racerxrated]

If someone sells a "new" product, if it doesn't come in NEW packaging then it's used. Or B stock, and should have never been priced as NEW to begin with. That's fraud and false advertising. I'd be pissed too.
That's why I'd buy from MF, Zzounds, AMS, Sweetwater before I'd buy from a small time dealer. The large vendors are big enough to stand by their products and issue immediate refunds.
That post about the dealer receiving the returned amp, re listing and re selling before issuing the damn refund?? That's some shady ebay type shit there. That story alone assures that I won't be buying anything.

 

[riffsfordaze]

Like here, they have a policy that you can't use stock photo's, but it's OK, for "dealers" to be lazy fucks. Yeah, I understand they can't photo a gazillion guitars, but why can't you take pics of a USED ONE?? Why, is it OK to use stock photo's for a B-STOCK?? Wouldn't it be nice to see what the fuck any issues are with it, to save everyone headaches of possibly returning it?? How do you claim "not as advertised", when they post a stock photo??

Also, and this really burns my ass. Dealers that say "in stock", but they drop-ship everything, and they might not actually be in stock! Yes, it happened to me. At the time, (last year), the Reverb rep told me that they don't allow drop-shipping, and it was against the rules?? Things may have changed. But, the asshole that took my money & jacked me around for several days, refunded me, then re-listed it, "IN STOCK". Reverb needs to figure out, they knew about it, but the guy is still chugging along with his "IN STOCK, and stock photos. This same guy DROP-SHIPS B-STOCKS AS WELL! WTF??

Also, a few months back, (and I know others experienced this), I ordered a "BRAND NEW" Engl Fireball 100, (stock photo, of course). What I got, was an obvious floor model that had been demo'd, no manual, not even a power chord, mind you, and received it in a Mesa Boogie box. That's brand new?? I returned it because I didn't really bond with it, and the whole deal stunk. The guy was full of lies about it too, (Axe Palace, who's notorious for this B.S.), and what did they do? Re-listed it, (AS BRAND NEW), after I put 10-15 hours on it. Reverb did nothing, apparently this is acceptable.

Here's the other trend from some dealers. They advertise USED GEAR at NEW PRICE when they participate in the 15% off coupon code deals. Individuals do it too, and some stupid enough to list OVER new price and offer 15% coupon.

 

[riffsfordaze]

Damn Right i'd be pissed too! Then the bottom feeder Relists the amp as "Brand New" yet again.... and people defend this vile shit?!!

 

[skoora]

Here's a good one.. Been looking at V's, and owned same but an '05. This one is used, with wear and tear, yet I sold mine for $850. He said his is the only "cream" '06 on there, (it's Classic white, technically speaking), and his price is fair due to "supply and demand" WTF IS WRONG WITH PEOPLE?


https://reverb.com/item/6525328-gibson- ... ing-v-2006

Not to argue, but his "supply and demand" comment isn't exactly wrong...

He can ask what he wants for it - that's his prerogative as the owner. My white RD Artist was up for $2100, just a couple hundred less than list. Someone out there who wants one bad enough will pay it, and that is because of supply and demand - there simply aren't really any out there for sale, and the demand is high. I also priced mine up there, because I am not really motivated to sell it. He might be in the same boat.

I know this is all Capt. Obvious stuff, but some people need a refresher. Everyone loves a good deal, but the scarcity of those are what make them GOOD.

Dude, it's a generic White USA V. They have made 100's, possibly low 1000's? in the 2K decade alone. Mine is a 2005 and I got it for $750 at GC in 2009. Was just searching ebay for LP's and a place had a G0 1960 for $500 more than what they were new at GC in the late 2000's. At the end of the day though, you just move along and find one at the right price. It just sucks when you find the one you've been looking for and it's being sold by a delusional person.

On the Axe Palace/bitchin' note, considering how customer service in general has been taking a steady course into the shitter and as transactions more than ever, require trust, as they cover long distances, we need to hold business's or people accountable for this shit. I don't understand the making of excuses for this kind of behavior. Just because they didn't Fuck you doesn't mean under different circumstances they didn't Fuck someone else. I'm relieved I know not to do business with them when there are so many unproven choices.

Aren't we grownups. If you don't like an OP there is a back button/swipe to take you back to look at other topics. It's not the occasional "cranky" OP that drives people away, especially if legitimate, it's the whining bitch fest that follows, often populated by personal grievances. How someone develops a personal grievance, anonymously through a forum is something else altogether. The friend/foe feature works wonders. Life is short. Have enemies you can at least spit in their eye or curse down in person.

If you feel a forum is lacking something then try and contribute what it's lacking. That's all you can do. There are other forums to visit.

 

[errrrrl]

If someone sells a "new" product, if it doesn't come in NEW packaging then it's used. Or B stock, and should have never been priced as NEW to begin with. That's fraud and false advertising. I'd be pissed too.
That's why I'd buy from MF, Zzounds, AMS, Sweetwater before I'd buy from a small time dealer. The large vendors are big enough to stand by their products and issue immediate refunds.
That post about the dealer receiving the returned amp, re listing and re selling before issuing the damn refund?? That's some shady ebay type shit there. That story alone assures that I won't be buying anything.

Agreed, that would irritate the fuck out of me too... if it aint new in box with warranty card etc then it shouldn't be advertised as new. That's like buying a new fancy ass computer but when you start it already has someone else's profile setup or something, same shit lol.

 

[8len8]

Nick is a great dealer and has been for years. Forum people just like to bitch for no reason most of the time, forgetting there is always two sides to every story. Also, no one is perfect, forums like to forget that.

And if it happened to me? I wouldn't have played the amp for 15 hours, and then used the box as an excuse to justify my buyer's remorse. I would have returned it right away, because of the offensive packaging.

It's time to grow up and stop bitching on a forum about stock pictures and builders not responding in 6.4 minutes, and boxes with the wrong words on them.

Go have some sex or something.

Whining about stock pictures on reverb. Fuck me.

Since YOUR sex life seems to include the Axe Palace, next time you're on your knees with your mouth open, before you "engage," tell him to take care of "Daniel" in Germany who used a $500 store credit for some pedals he never got, and has been ignored for months and blown off for months. Yes, two sides to every story. Axe Palace's, and the truth.

P.S.,They got an email about the amp immediately, since I got no chord to plug the damn thing in! , I don't understand your "buyer's" remorse comment, whatsoever, or builders not responding in 6.4 seconds", either. Atleast I have my facts straight. The only "buyer's remorse" I had, was Axe Palace remorse.

This is why it’s a ghost town around here. Like reading the writing of 12 year olds.

 

[alan67]

Here's a good one.. Been looking at V's, and owned same but an '05. This one is used, with wear and tear, yet I sold mine for $850. He said his is the only "cream" '06 on there, (it's Classic white, technically speaking), and his price is fair due to "supply and demand" WTF IS WRONG WITH PEOPLE?


https://reverb.com/item/6525328-gibson- ... ing-v-2006

Not to argue, but his "supply and demand" comment isn't exactly wrong...

He can ask what he wants for it - that's his prerogative as the owner. My white RD Artist was up for $2100, just a couple hundred less than list. Someone out there who wants one bad enough will pay it, and that is because of supply and demand - there simply aren't really any out there for sale, and the demand is high. I also priced mine up there, because I am not really motivated to sell it. He might be in the same boat.

I know this is all Capt. Obvious stuff, but some people need a refresher. Everyone loves a good deal, but the scarcity of those are what make them GOOD.

Dude, it's a generic White USA V. They have made 100's, possibly low 1000's? in the 2K decade alone. Mine is a 2005 and I got it for $750 at GC in 2009. Was just searching ebay for LP's and a place had a G0 1960 for $500 more than what they were new at GC in the late 2000's. At the end of the day though, you just move along and find one at the right price. It just sucks when you find the one you've been looking for and it's being sold by a delusional person.

On the Axe Palace/bitchin' note, considering how customer service in general has been taking a steady course into the shitter and as transactions more than ever, require trust, as they cover long distances, we need to hold business's or people accountable for this shit. I don't understand the making of excuses for this kind of behavior. Just because they didn't Fuck you doesn't mean under different circumstances they didn't Fuck someone else. I'm relieved I know not to do business with them when there are so many unproven choices.

Aren't we grownups. If you don't like an OP there is a back button/swipe to take you back to look at other topics. It's not the occasional "cranky" OP that drives people away, especially if legitimate, it's the whining bitch fest that follows, often populated by personal grievances. How someone develops a personal grievance, anonymously through a forum is something else altogether. The friend/foe feature works wonders. Life is short. Have enemies you can at least spit in their eye or curse down in person.

If you feel a forum is lacking something then try and contribute what it's lacking. That's all you can do. There are other forums to visit.

This, and the pancake recipe, x 10 billion

 

[ragbag]

Any recent experiences with Nick of the Axe Palace recently? Does anyone know him personally?

 

[legend71]

Funny - just last night I had some clown message me on Reverb about a pedal board I sold him 3-4 months ago. I listed it at way below market value just to move it quickly. He complains the bag had a rip in it after 3 months. So I sent him $10 back and that seemed to shut him up. I think there should be a grace period or review period of a short spell and then you are on your own. I think you should get like 1 or 2 days and then you have to deal with it. I know my item I sold was well used and I stated that in the description. I also sold it for at least 35% less because of that reason. Doing business online anymore is a hassle.

 

[FourT6and2]

Any recent experiences with Nick of the Axe Palace recently? Does anyone know him personally?

Not recently in my case, but I had a bad experience with Axe Palace years ago. Vowed to never do business there again.

 

[The Axe Palace]

Any recent experiences with Nick of the Axe Palace recently? Does anyone know him personally?

Perhaps check out our many recent reviews on Reverb. We have 1,000 reviews there: https://reverb.com/shop/axe-palace. Alternatively, you could check out many of our glowing reviews on Google or Facebook. Or perhaps you could contact companies such as Mesa/Boogie, ESP, or other brands we've won dealer awards from what they think of us. A+ rating from the BBB. eBay 100% positive feedback dating back to 1999. You could also check out our Facebook group "The AP Club" where we have tons of loyal repeat customers who we interact with on a daily basis and of whom we have organized over a dozen successful exclusive limited run guitars with. Check out our popular Instagram page where we we post some of the thousands of guitars/amps/pickups/etc we sell each year to happy customers. Talk to other reputable dealers we're friendly with like Drum City Guitar Land.

If you have any specific concerns, feel free to reach out. We've been doing this a LONG time, and have cultivated large, loyal fanbase for a reason. When you've been doing this for as long as we have, of course once in a blue moon there will be a psychopath like the guy in this old post about the brand new ENGL we shipped him. Or the occasional custom order item that gets delayed and things of that nature. We've always made things right for any rare circumstance where a customer was unhappy. And certainly as our business has grown from me being one person running the business by myself, to what we have now with two full time technicians and additional salesman, we've improved our service each year and I'm proud of our reputation. Stores that are fraudulent and sketchy dont stay in business.

Anyways, I don't follow forums much anymore (someone messaged me about this thread today so here I am), but feel free to reach out to me if you would like to chat. Always happy to talk on the phone, via FB/IG chat, email, carrier pigeon, whatever works

 

[napalmdeath]

Any recent experiences with Nick of the Axe Palace recently? Does anyone know him personally?

Perhaps check out our many recent reviews on Reverb. We have 1,000 reviews there: https://reverb.com/shop/axe-palace. Alternatively, you could check out many of our glowing reviews on Google or Facebook. Or perhaps you could contact companies such as Mesa/Boogie, ESP, or other brands we've won dealer awards from what they think of us. A+ rating from the BBB. eBay 100% positive feedback dating back to 1999. You could also check out our Facebook group "The AP Club" where we have tons of loyal repeat customers who we interact with on a daily basis and of whom we have organized over a dozen successful exclusive limited run guitars with. Check out our popular Instagram page where we we post some of the thousands of guitars/amps/pickups/etc we sell each year to happy customers. Talk to other reputable dealers we're friendly with like Drum City Guitar Land.

If you have any specific concerns, feel free to reach out. We've been doing this a LONG time, and have cultivated large, loyal fanbase for a reason. When you've been doing this for as long as we have, of course once in a blue moon there will be a psychopath like the guy in this old post about the brand new ENGL we shipped him. Or the occasional custom order item that gets delayed and things of that nature. We've always made things right for any rare circumstance where a customer was unhappy. And certainly as our business has grown from me being one person running the business by myself, to what we have now with two full time technicians and additional salesman, we've improved our service each year and I'm proud of our reputation. Stores that are fraudulent and sketchy dont stay in business.

Anyways, I don't follow forums much anymore (someone messaged me about this thread today so here I am), but feel free to reach out to me if you would like to chat. Always happy to talk on the phone, via FB/IG chat, email, carrier pigeon, whatever works

Uh, you're so full of shit. I'm the psychopath that bought the USED brand new Engl. The "brand new" Engl you sold me shipped in a Mesa Boogie box, NO power chord, no paperwork, no spare tubes that come with an Engl, (you should know this). You lie through your teeth. You claim you "have to open the boxes to inspect them, or Engl won't warranty them", (and let every swinging dick in town play it on display)", then sell as "brand new". You also lied and said "Engl won't warranty un-opened, sealed units if there's an issue", which is the stupidest thing I've ever heard. If this were the case, wouldn't it go back in the box? You throw the box away, once you test it? And all that comes with a "brand new" amp? Goes in the garbage and ships whatever box you find, minus what should come with a brand new amp? Cord got lost? You blamed your shipper on both occasions, in my case. It's their fault, not yours.

I'd encourage the previous poster to do his homework and read the MANY bad experiences people have had with you. You can blow sunshine up peoples' ass all you want, but there's MANY, LIKE me, that wouldn't buy a pack of strings from you. You're shady and a genuinely dishonest lying sack of shit.

Honest sellers sell demo units at demo unit prices. You sell demo units as brand new. Your B.S about every amp getting opened and tested is just that. B.S. Honest sellers will ship brand new amps in factory-sealed boxes, unmolested. You sent me a used amp, with obvious signs of use, in a non-factory box, without even a power chord. I guess it was left plugged in the wall where you had it on display, huh?

I guess I didn't learn my lesson, as the previous purchase from you, a "brand new" Laney GH50L showed up in a generic box with foot marks indented on the top of the headshell, where you stacked other heads on top of it on display too, I gather. Poorly packed, to boot.

Screw you. Call me a psychopath, but you're delusional. People buying brand new amps, want a factory-sealed, unmolested unit, not a non-factory box of your lies.

One last thing. After I had this used "brand new" amp for a week, (and playing it), and not reaching an amicable solution, I returned it, only for you to re-list it when you got it back as, "brand new". Yeah, a real peach you are.

 

[The Axe Palace]

Any recent experiences with Nick of the Axe Palace recently? Does anyone know him personally?

Perhaps check out our many recent reviews on Reverb. We have 1,000 reviews there: https://reverb.com/shop/axe-palace. Alternatively, you could check out many of our glowing reviews on Google or Facebook. Or perhaps you could contact companies such as Mesa/Boogie, ESP, or other brands we've won dealer awards from what they think of us. A+ rating from the BBB. eBay 100% positive feedback dating back to 1999. You could also check out our Facebook group "The AP Club" where we have tons of loyal repeat customers who we interact with on a daily basis and of whom we have organized over a dozen successful exclusive limited run guitars with. Check out our popular Instagram page where we we post some of the thousands of guitars/amps/pickups/etc we sell each year to happy customers. Talk to other reputable dealers we're friendly with like Drum City Guitar Land.

If you have any specific concerns, feel free to reach out. We've been doing this a LONG time, and have cultivated large, loyal fanbase for a reason. When you've been doing this for as long as we have, of course once in a blue moon there will be a psychopath like the guy in this old post about the brand new ENGL we shipped him. Or the occasional custom order item that gets delayed and things of that nature. We've always made things right for any rare circumstance where a customer was unhappy. And certainly as our business has grown from me being one person running the business by myself, to what we have now with two full time technicians and additional salesman, we've improved our service each year and I'm proud of our reputation. Stores that are fraudulent and sketchy dont stay in business.

Anyways, I don't follow forums much anymore (someone messaged me about this thread today so here I am), but feel free to reach out to me if you would like to chat. Always happy to talk on the phone, via FB/IG chat, email, carrier pigeon, whatever works

Uh, you're so full of shit. I'm the psychopath that bought the USED brand new Engl. The "brand new" Engl you sold me shipped in a Mesa Boogie box, NO power chord, no paperwork, no spare tubes that come with an Engl, (you should know this). You lie through your teeth. You claim you "have to open the boxes to inspect them, or Engl won't warranty them", (and let every swinging dick in town play it on display)", then sell as "brand new". You also lied and said "Engl won't warranty un-opened, sealed units if there's an issue", which is the stupidest thing I've ever heard. One of your other many lies. You throw the box away, once you test it? And all that comes with a "brand new" amp? Goes in the garbage and ships in a Mesa box? I gather.

I stand behind my statement that you're an absolute delusional psychopath. I am not going to rehash this garbage we covered years ago. We shipped you a *brand new* ENGL amp. Period. The original box was damaged so we shipped it in a different, safer box, and included a discount. That doesn't make it a used amp. 99% of the time the amps we ship are in their original box, but sometimes we just use our best judgement to insure the safe delivery of the amp. The end.

PS: I never said ENGL wouldn't warranty sealed units to you. I was explaining to you the FACT that many amp manufactures will not allow dealers to return defective amps unless we notify them within X amount of days after receiving them of a problem. Any dealer can attest to this. This is why we play-test most of the amps we get. If we leave something sealed in a box, and then 3 months later discover the amp is broken, many manufacturers won't take it back. This is also smart, as we can diagnose issues with amps BEFORE it gets shipped to the customer, thus saving everyone time and money.

This might be a good opportunity for you to take a step back and reflect that you're spending years of your life being enraged over a cardboard box discrepancy. Maybe look into pilates or something. Life's too short for this nonsense.

 

[napalmdeath]

Any recent experiences with Nick of the Axe Palace recently? Does anyone know him personally?

Perhaps check out our many recent reviews on Reverb. We have 1,000 reviews there: https://reverb.com/shop/axe-palace. Alternatively, you could check out many of our glowing reviews on Google or Facebook. Or perhaps you could contact companies such as Mesa/Boogie, ESP, or other brands we've won dealer awards from what they think of us. A+ rating from the BBB. eBay 100% positive feedback dating back to 1999. You could also check out our Facebook group "The AP Club" where we have tons of loyal repeat customers who we interact with on a daily basis and of whom we have organized over a dozen successful exclusive limited run guitars with. Check out our popular Instagram page where we we post some of the thousands of guitars/amps/pickups/etc we sell each year to happy customers. Talk to other reputable dealers we're friendly with like Drum City Guitar Land.

If you have any specific concerns, feel free to reach out. We've been doing this a LONG time, and have cultivated large, loyal fanbase for a reason. When you've been doing this for as long as we have, of course once in a blue moon there will be a psychopath like the guy in this old post about the brand new ENGL we shipped him. Or the occasional custom order item that gets delayed and things of that nature. We've always made things right for any rare circumstance where a customer was unhappy. And certainly as our business has grown from me being one person running the business by myself, to what we have now with two full time technicians and additional salesman, we've improved our service each year and I'm proud of our reputation. Stores that are fraudulent and sketchy dont stay in business.

Anyways, I don't follow forums much anymore (someone messaged me about this thread today so here I am), but feel free to reach out to me if you would like to chat. Always happy to talk on the phone, via FB/IG chat, email, carrier pigeon, whatever works

Uh, you're so full of shit. I'm the psychopath that bought the USED brand new Engl. The "brand new" Engl you sold me shipped in a Mesa Boogie box, NO power chord, no paperwork, no spare tubes that come with an Engl, (you should know this). You lie through your teeth. You claim you "have to open the boxes to inspect them, or Engl won't warranty them", (and let every swinging dick in town play it on display)", then sell as "brand new". You also lied and said "Engl won't warranty un-opened, sealed units if there's an issue", which is the stupidest thing I've ever heard. One of your other many lies. You throw the box away, once you test it? And all that comes with a "brand new" amp? Goes in the garbage and ships in a Mesa box? I gather.

I stand behind my statement that you're an absolute delusional psychopath. I am not going to rehash this garbage we covered years ago. We shipped you a *brand new* ENGL amp. Period. The original box was damaged so we shipped it in a different, safer box, and included a discount. That doesn't make it a used amp. 99% of the time the amps we ship are in their original box, but sometimes we just use our best judgement to insure the safe delivery of the amp. The end.

PS: I never said ENGL wouldn't warranty sealed units to you. I was explaining to you the FACT that many amp manufactures will not allow dealers to return defective amps unless we notify them within X amount of days after receiving them of a problem. Any dealer can attest to this. This is why we play-test most of the amps we get. If we leave something sealed in a box, and then 3 months later discover the amp is broken, many manufacturers won't take it back. This is also smart, as we can diagnose issues with amps BEFORE it gets shipped to the customer, thus saving everyone time and money.

This might be a good opportunity for you to take a step back and reflect that you're spending years of your life being enraged over a cardboard box discrepancy. Maybe look into pilates or something. Life's too short for this nonsense.

Once again, you're lying.
First, YES, YOU DID tell me Engl doesn't warranty amps that have not been opened and inspected.
Next lie, you said you "lost the box", or your "shipper threw it away", never once did you claim it was damaged. As a matter of fact, your story on that has changed numerous times.
Lastly, you're also lying that it was brand new. It was clearly demoed, Ronny Milsap would have noticed.

I have advice for you as well. Stop lying. You're so good at it, you're actually starting to believe your own B.S.

It ain't about cardboard. It's about integrity, character, and accountability. You possess none of the above. And, nothing burns my ass, or sets me off, more than a damned liar.

 

[JimAnsell]

i bought a gibson LP raw power on reverb. the guy shipped it from the UK using only bubble wrap around the hardshell case, and NO BOX!!! :EEK:

 

[maddnotez]

Obviously none of my business but a public forum so........

Buyer has every right to be pissed off. I'm sorry but that isn't a new amp. New is sealed in box from every single place I have ever ordered a new amp from. Weather they have to open and test then reseal. If there is even the SLIGHTEST ding it is now B- Stock from literally 90% of sellers.

I can also see how the seller would also be pissed off and come in to defend themselves, especially with that many solid transactions.

TBH IMO - and I am no saint I have handled MANY things poorly online and in real life as well but it seems to me both parties could probably chill out a bit. Name calling and insults OR being pretentious isn't gonna solve anything. I can't offer your solutions here but I am sure there is a way that everyone could shake hands.

 

[japetus]

This is why I can't trust "open box" deals on Reverb. Yeah, 95% of the time I know what the dealers game and what they are doing (open box means you can get around the manufacturers imposed minimum price), but then you have those guys who use "open box" and think that means "used and damaged" as the same thing.

 

[The Axe Palace]

Obviously none of my business but a public forum so........

Buyer has every right to be pissed off. I'm sorry but that isn't a new amp. New is sealed in box from every single place I have ever ordered a new amp from. Weather they have to open and test then reseal. If there is even the SLIGHTEST ding it is now B- Stock from literally 90% of sellers.

With all due respect sir, by your logic you're saying any amp thats in a brick and mortar retail store is used? Any guitar hanging on a wall on display is used? Any time you buy a car in a dealer showroom thats not factory sealed, its used? We will just have to agree to disagree here man. The amp arrived to him in brand new condition, with full manufacture warranty, never played other than to test (as I explained, as mandated by ENGL). We also discounted it heavily for him, and he messaged us saying he loved the amp, he was just angry it arrived in different cardboard box. The amp itself was pristine which he admitted.

Look, if people only want things that are "factory sealed", that is their right. People can order from Musician's Friend or Guitar Center and never do business with any brick & mortar retail store who cares enough to inspect the products they ship to customers. However, all I can say is we have a ton of customers who appreciate that we do things this way. We can agree disagree.

And I was chill. You may notice this thread is 2-3 years old. Someone necro-bumped it today

 

[maddnotez]

Obviously none of my business but a public forum so........

Buyer has every right to be pissed off. I'm sorry but that isn't a new amp. New is sealed in box from every single place I have ever ordered a new amp from. Weather they have to open and test then reseal. If there is even the SLIGHTEST ding it is now B- Stock from literally 90% of sellers.

With all due respect sir, by your logic you're saying any amp thats in a brick and mortar retail store is used? Any guitar hanging on a wall on display is used? Any time you buy a car in a dealer showroom thats not factory sealed, its used? We will just have to agree to disagree here man. The amp arrived to him in brand new condition, with full manufacture warranty, never played other than to test (as I explained, as mandated by ENGL). We also discounted it heavily for him, and he messaged us saying he loved the amp, he was just angry it arrived in different cardboard box. The amp itself was pristine which he admitted.

Look, if people only want things that are "factory sealed", that is their right. People can order from Musician's Friend or Guitar Center and never do business with any brick & mortar retail store who cares enough to inspect the products they ship to customers. However, all I can say is we have a ton of customers who appreciate that we do things this way. We can agree disagree.

And I was chill. You may notice this thread is 2-3 years old. Someone necro-bumped it today

I see what you are saying. Especially a guitar on the wall. If I found one and played it in person and it was just that magical one. I would not ask for a different one in a new box.

I look at online sales completely differently, especially with amps. I missed the part about it being discounted heavily already so for me, that would be fair enough to either accept it or say no and leave it at that.

 

[napalmdeath]

Obviously none of my business but a public forum so........

Buyer has every right to be pissed off. I'm sorry but that isn't a new amp. New is sealed in box from every single place I have ever ordered a new amp from. Weather they have to open and test then reseal. If there is even the SLIGHTEST ding it is now B- Stock from literally 90% of sellers.

With all due respect sir, by your logic you're saying any amp thats in a brick and mortar retail store is used? Any guitar hanging on a wall on display is used? Any time you buy a car in a dealer showroom thats not factory sealed, its used? We will just have to agree to disagree here man. The amp arrived to him in brand new condition, with full manufacture warranty, never played other than to test (as I explained, as mandated by ENGL). We also discounted it heavily for him, and he messaged us saying he loved the amp, he was just angry it arrived in different cardboard box. The amp itself was pristine which he admitted.

Look, if people only want things that are "factory sealed", that is their right. People can order from Musician's Friend or Guitar Center and never do business with any brick & mortar retail store who cares enough to inspect the products they ship to customers. However, all I can say is we have a ton of customers who appreciate that we do things this way. We can agree disagree.

And I was chill. You may notice this thread is 2-3 years old. Someone necro-bumped it today

Let's understand YOUR logic. You could have listed it honestly, as a demo, or B-stock, but you didn't. Yes, you ran a coupon code for 15% off for a BRAND NEW item, which it clearly was not. I don't care what you say.

In the real world, even MF would list an item with a damaged box as B-stock. If this is now your claim with the original box, (but, as I stated, your story changed multiple times), even a brand new item in non-original package, and the original contents that ships with a brand new item are missing, it's no longer brand new. That's the approach respectable sellers take. You, don't take that approach. You take the shady one.

I've bought B-stock, I've bought demos. Had both good and bad experiences, but at least the sellers made things clear.

Let's understand your other shady move. The very used amp you shipped me that I used for 2 weeks, and returned, you then re-listed as "brand new", and at full price of $1849, once you got it back. (15% higher than I paid for it). And, even though you pulled a fast one, I ate the shipping for the return. But, alas, Reverb allowed this B.S., I guess after you bent me over, they broke it off.

All I wanted was to pay fair market value for the used Fireball 100 you sent, since that's what it was. There were others in mint condition for $1100-$1200, but I wanted brand new, factory-sealed.