Message subject: Re: Mesa Tremoverb... Rock Bottom sale, $850 you pay shippin
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Good luck, do what you want. All I can say is do the claim ONLINE!!! Do this and there will be no questions about this whole process left unanswered... as for your smart ass remarks and snide comments, you just sound like a young immature douchebag who thinks he is superior or better than everyone. I highly miscounted your character over the phone. You better come with a different attitude if you ever want someones help, because you sure as fuck aren't winning any favors over with me.
Sent: Sat, Feb 11, 2012 1:01pm
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glpg80
Message subject: Re: Mesa Tremoverb... Rock Bottom sale, $850 you pay shippin
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You are the one that just said you would start the thread. I was just for-warning you if you did. You keep digging your own hole deeper Chad
So now it is down to trust? Do you think i am making every bit of this up because i have nothing better to do?
Over in America it is noon on Saturday, i specifically said i would get them today when i have the time. I have school/work/taxes/grocery/laundry/online studies to work around. Basically a Life. I have 2 days out of the entire week to do it. i do not have time for you hounding me about pictures like a 4 year old child. I specifically said i would get them to you. It is not my fault your surgery has put you in a bind - I cannot and will not waste a day that i need to complete my todo list when we both have responsibilities. Do not put me in a bind like that, especially when i am not at fault or blame. It will have to wait until i get the chance but that does not mean it is not important. I also have to let my camera battery charge for 24 hours as mentioned before - otherwise it does not last any longer than 5 minutes on micro detail mode. I said this before as well Chad. It seems like we are going in circles.
As far as USPS is concerned i wanted to talk to a USPS agent about some of the blocks on the paperwork, but since you now all of a sudden have the time to do the paperwork yourself, you had better hope USPS accepts your so called excellent packaging skills. Because if they fail to cover this amplifier due in part to the individual fixes then i seriously have no clue what to do. If they do accept it then lets also hope for both of our sanity that it is not an ongoing process.
You have my word and I have your concern. The pictures will be the next and only reply i send. Do not bother with any other lengthly post/topic - ill just delete it.
You're an excellent guy yourself, i suggest either of us stepping back and not burying this any deeper than it already is. It is childish and uncalled for.
Take care,
-Matt
edit: grammar
Sent: Sat, Feb 11, 2012 12:40pm
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pfapin05
Message subject: Re: Mesa Tremoverb... Rock Bottom sale, $850 you pay shippin
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I dont want the drama, dont need it. I packaged that amp adequate enough and you seem to keep making an issue out of that... once again, nothing wrong with the packing job at all!!!
Its obvious that you dont want to give the amp up to claims, but I suggest you submit the online claims form so we can both see every aspect and detail of the upcoming turn of events.
Your mother or whoever I talked to who had accepted the package told me the box arrived in decent condition with no noticable damage to the outside, and that the USPS guy had said that he heard something loose rattling around on the inside... right then and there she or whoever should have gotten the drivers name, and info and had him watch as the package was opened so he could see that the damage would have been caused due to impact. This is pretty simple and basic stuff.
Please help me see right it your way here... your going to contact Steve K and tell him that I fucked you to get a "Strike 2" against me? You think the speaker thing with Scumback reflects negatively against me or some shit??? You really have some fucking issues if you think that way, and that shit really pisses me off that you would try to threaten me with starting a thread and then imply that I would be the one starting the thread. I dont care either way, its just pretty sad... as is this whole deal gone bad.
Do me a favor, before you tell me to look before I jump, maybe you should have done the same with me... and waited to throw your opinions my way after the claims process had happened. You really need to just submit this thing online and just let claims keep the amp... no fuckin lie, this shit is stupid and they will most likely give you all your money plus the shipping back. Just do them and yourself a favor, leave your input out of it and let them fucking inspect the package... it was packed well, maybe not to your standards but to USPS standars, yes... and many other people that I have shipped to on Rig Talk.
If you wont submit the whole amp for a full refund + shipping costs, then I believe this will be the last time we touch on this subject. I ask one last time that you turn it over to them and submit the form online so we can both see every ounce and every detail of whats happening, pictures, description, and everything!!! If not, then its kind of hard to take you for your word... let me know what you are going to be doing, and please send me those pictures.
Thanks, Chad
Sent: Sat, Feb 11, 2012 10:47am
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glpg80
Message subject: Re: Mesa Tremoverb... Rock Bottom sale, $850 you pay shippin
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pfapin05 wrote:
Or your going to have to do the claim process yourself and hope for the best if you want to do it the other way. I need to know by today, my time is limited and I have to have this submitted today or tomorrow at latest.
Thanks, Chad
I have the paperwork ready to submit to USPS - ill handle the claims paperwork and submission. To be completely brutally honest i'll eat the damn headshell - i can purchase another one myself down the road. That is the least of my worries Chad.
tube sockets? $6 a piece. i can eat that too.
New tubes? I would prefer USPS retube the amplifier which is obvious. Thats quite an expensive bill.
At this point i dont have time to deal with any more of this petty drama. I could always quote Mesa directly to do the look through, they charge close to 75 an hour. Peavey is 50 an hour.
I read the rest of your post and i will simply say I followed protocol all the way through, you got your money, i asked questions, payed full asking price + shipping charges + extra as requested, Did not hound you about where the amplifier was and followed the protocol as required when after 7 days nothing was seen or heard.
The only thing i have done is call you out on the shit packaging job with the resulting damages that occured; which you have no one to blame but yourself. I dont care of God himself packaged an amplifier like that Chad, it is not acceptable - the reason it is damaged to begin with no matter what truck carried it here.
Start the post if you would like, once again i dont have time for it. I say this not out of frustration but literally i do not have time for it. But you had better look before you jump - I'll be glad to get Steve involved and mention the bullshit with the speakers, this would make strike II against your username. I have also done plenty of sales on RT - there are plenty of people here that have excellent sales involving my username. I am telling it like it is - including the actual labor and time it will take to fix it either on your end or mine.
Rest be assured you have nothing to worry about with getting it back. The sale is done. I purchased it and have it in my hands, i was stoked when i bought it from you and i still am today.
At this point it is up to USPS just as you mentioned, but if they deny the claim due to improper packaging the we have a problem. Do not think this is over yet - if you want out of your sales that easily then learn to package them better. End of story.
Take care,
-Matt
Sent: Sat, Feb 11, 2012 9:33am
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pfapin05
Message subject: Re: Mesa Tremoverb... Rock Bottom sale, $850 you pay shippin
Folder: Sent messages
Your opinion of my packaging is misconstrued. Its not the styrofoam that caused the tubes to break, its obvious the impact was the culprit here... and I hold USPS personally accountable for the damages.
I used adequate enough packaging for it to arrive safely, regardless how you think I should have packed it, and I always do pack my amps very secure. Also I always leave tubes mounted inside the amp... for gods sake Friedman even shipped me his brand new Marsha I ordered all the way from California with tubes in their sockets with even less packing inside compared to the packing I provided with your amp... all with USPS shipping, all without any incident. Come to think of it, every amp that I have received here from rig talk has always had the tubes inside the sockets upon arrival, except for one, and that was inside a power amp I received, and Ive recieved over 15 amps and 4 power amps with no hitch yet. Does this make it the correct way, or up to your standards to ship? Probably not, but as I said, this kind of damage has never happened before in any of my dealings with USPS, so why would I change up packing my amps the way I do now? You can bet, from here on out I will (removing tubes)... but to say that I didnt put a thick layer of more than 2-3 inches of styrophome on every side and adequately protect it is absurd! I made sure that I shook the package around to check for the amp being loose, and I can assure you that there was no wiggle room inside that package at all.
I dont think anyone could pack it safely enough for a 5-10 foot fall that caused the headshell to separate, rectifier tubes to smash... and cause a knob to get scratched. This is just simple physics causing the tubes to smash from sheer force of impact, which you even admit to being USPS fault. I know your a smart guy here... and arguing about specifics is something we should just let USPS claims handle. You go ahead and write a detailed review all you want if you dont get the results you like, but come the fuck on... dont bullshit here, either turn the whole damn thing in as a loss with claims and get the money back or leave me out of it if you decide to go about salvaging it.
I will not sit by every night and wait for a response while you draw up the details on how much time and labor you put into this ($30 and hour+) to only find out traces are fucked, you need a new board, headshell, KNOB, ect... pretty much a whole new amp. Then you say you will charge USPS for that labor? Come on, what do you think they are going to tell you??? You are not an established business here guy, and they are going to tell you that your expectations of your fees are a joke! My personal opinion, this whole fuckin deal reeks of shit... so I suggest you get the pictures uploaded, and turn the whole god damn amp into USPS. I will not go down this road one more day... the solution seems simple to me! If you dont want to get your full refund for the amp and instead would rather nitpick it to death... provide them with all the parts costs and labor charges, then so be it... go down that road with them, but I dont see what I can do for you any longer. It would just be easier for you to get them to refund you for the whole amp and let claims keep it.
I always meet the guidelines for adequate shipping with USPS, so Ill start the god damn thread here on rig talk about this whole thing if you want... no sweat on my back. I hate to be such a prick about it, but you paid for insurance and you got it, so use it to your advantage however you like, I will not tell you what you can do or what you cant do here. However I will not continue to go on discussing your benchtime with the amp or my packing job any further. Just turn the whole damn thing in for a loss, and I will provide you with scanned copies of the reciept for shipping so you can get those costs back from them as well. Put the refund money into another amp that you can find locally or something. This might hurt my rep on the boards, but I could care less. Insurance is the intermediate now, and Im not going down that fucking drama road on the threads about this, and have you threaten me with the idea of starting a thread about this, and I am not going to have you try to tell me to make this right by helping with covering costs, ect... as I repeatedly keep mentioning here, turn the whole damn amp in and get your money back.
I appreciate your honesty and bluntness... but I in return now have to be blunt. From the beginning with you, I should have listened to my gut feeling and just let someone else buy the amp. You display so many signs of a buyer that I just dont tend to deal with or do business with... for example, a scratch on a knob!!! Need I say more?
Again, let the insurance take care of all this and end this potential drama disaster that might come with a massive onslaught of pointless mud slinging posts by numerous members in a thread that you start before all the facts are even presented in full due to the insurance claims not even being settled yet. You need to let this play out and see what comes IMHO before you start these anger filled threads, but feel free to do what you like.
All in all, I think your an alright dude from the 2 hour conversation you held with me last Wednesday... but I would never do another transaction with you again! I wish you the best of luck with your future in school and your business adventures, but step back... take a breath and look at your options here. I am not trying to fuck you, I have actually done nothing wrong here and you should use the outlets you have available... USPS claims! Use the insurance, you bought it for a reason!!! I do want to be involved as much as I am required to be involved with the claims process... so Ive started the claims process online, but I have to have you print out pictures of the rig talk listing, along with any other ebay listings you can find to support the value of this amp to them. Bring those supporting documents with you when you take the amp back to your local USPS Store to have it inspected, and just let them do their job. I also need those pictures today so I can upload them on the claims form online. I have documented all the pictures used on rig talk, and supplied them the link to the rig talk sale of the amp so far with the online form, but have not submitted it until I can get it finalized with your pictures.
Your going to have to let this amp go, so be prepared for that. Or your going to have to do the claim process yourself and hope for the best if you want to do it the other way. I need to know by today, my time is limited and I have to have this submitted today or tomorrow at latest.
Thanks, Chad
Sent: Sat, Feb 11, 2012 8:14am
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glpg80
Message subject: Re: Mesa Tremoverb... Rock Bottom sale, $850 you pay shippin
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pfapin05 wrote:
You dont have to keep the tremoverb in that shape, thats what the insurance is for and thats why I insure every time I ship.
You can see that I did pack it very well
Thanks, Chad
Hey Chad,
I just woke up from working, and i am going to address this in more detail. This is going to be blunt. I am not sugar coating anything when it comes down to business.
The amplifier was not packaged well. It was not double boxed, no handles were cut out for proper handling, the tubes were not pulled and wrapped individually and stuck in the amplifier, the box had chopped up styrofoam blocks all over the place, the amplifier was cocked in the box sideways, the amplifier was not wrapped in bubble wrap, and the corners were not protected with bubble wrap.
One of the styrofoam blocks lodged into the amplifier, hence why the protection bar is fine but the tubes/sockets are not. I found this out after inspecting the styrofoam in detail and finding shards of glass stuck in the side of one of them. USPS is also to-blame due to improper handling which is obvious, but the packaging is partially to blame as well.
You can sell 100 amplifiers, but that is absolutely no excuse for the shit job that was done here. This was a $1,000 amplifier. If you would like to revert back to one of the original personal messages you will find that i specifically offered to pay any additional packaging-material costs in order to prevent this from happening. The fact you said you shipped another amplifier the same exact way only proves that you have gotten lucky until now.
I do also plan to charge USPS for the bench time it is going to take to assure all of the damage is strictly cosmetic. This is at my regular bench charge of $32 an hour. Ill need to go over the board with a microscope and a special back light to assure no cracks or damages internally to the PCB board. This also requires full disassembly.
I do plan to keep you updated, and if USPS fails to cover the full charges of the repair both cosmetic and internal, i personally hold you responsible for any and all of the remaining balance. I do not want it to come to that, but i hope you stand up to your word and will make this right as it should be.
If you reply with denial of any responsibility i plan to write a review in Rig-Talk and SS.org based on the damages and the outcome.
Good luck on your surgery, Ill let you know when the form is submitted to USPS along with pictures of the packaging, damages, quotes from Mesa, and quotes from ACI for inspection.
Take care,
-Matt
Sent: Sat, Feb 11, 2012 3:14am
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pfapin05
Message subject: Re: Mesa Tremoverb... Rock Bottom sale, $850 you pay shippin
Folder: Sent messages
You dont have to keep the tremoverb in that shape, thats what the insurance is for and thats why I insure every time I ship.
You can see that I did pack it very well, and this is just a simple matter of this being the first screw up Ive ever had with USPS with over 100 transactions here on Rig Talk. You paid them for insurance, so I suspect they wont leave you hanging. If you want, file it online as it says you can do on their webpage...
https://www.usps.com/ship/file-insurance-claims.htm#
It says you have 75 days, up to a year to file the claim with an APO shipment... and I would have my Wife help me but she is my driver during my appointments and surgery. I really wish I could help during the next week, but just keep me informed and I will check the messages when I get back.
It seems you have to provide them proof of value, so print off the paypal, and a couple ebay listings of this amp to show its value... then go ahead and show them what a set of tubes cost for the amp, and how much a headshell replacement will cost, ect... then they should cover you for at least $300-350 I suspect.
Let me know whats going on, but it seems like there isnt much I can do here... your going to have to handle it to get the insurance money I imagine. Please let me know if I can be of help any further.
Thanks, Chad
Sent: Fri, Feb 10, 2012 2:06am
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glpg80
Message subject: Re: Mesa Tremoverb... Rock Bottom sale, $850 you pay shippin
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pfapin05 wrote:
They truly had to abuse the hell out of that amp for this to happen. With over 100 transactions and alot of those being amps and guitars, Ive never had them screw up anything like this before!!!
If it has structural damage then it should be covered since I had adequate enough packaging, and you have to know that it must have taken a pretty good fall for that to happen. If anything USPS owes you a new headshell and repair costs for the new sockets and a new pair of tubes (but your the repair guy).
Im not trying to leave you stuck here, but I will need those pictures today so I can get them to the Post office here along with your description and have them do their claims magic... Im on limited time, and only have today and Monday to get the claims process started before I leave for my eye surgery.
Im sorry this happened to you. I had just shipped another Dual Rec I had to Hawaii and it got there in 8 days total shipping, unlike the poor service you have gotten, and the amp arrived safe and sound in the same type of well packed box with the tubes still mounted inside. Im sorry this has happened, and I will do what I can to get it sorted out... but that bent in grill on the top tells me that this is a mishandled package, and they need to make good on it.
What could have caused those rectifier tubes to be pushed over? That had to be one hell of a drop, and probably on its side too.
Thanks, Chad
The headshell is structurally safe but it is bent/cocked if that makes any sense. I checked out the top middle grill and it is actually OK, but inside the headshell two chunks of wood have been damaged due to the tubes hitting it - glass/metal on wood contact. I have not checked the spring reverb tank but did go over the amp in detail.
I agree, a new headshell since this one is jocked and the you can see a seam on one side, new tubes since all of the others are now in question, and new sockets to replace the possible damaged/bent ones in it now.
I appreciate the appologies, i wished it would have been double boxed, wrapped in bubble wrap, and the tubes pulled and wrapped. The only other damage i saw was a knob that had paint scraped off of it like it had been rubbed, did you ever get the chance to check it out and see? i'll order a new knob from mesa as i'm not going to paint over it, but need to know whether it was also due to the broken glass in the box or just due to old age.
its 12AM right now and i have to be at work at 7am, i really cannot get the pictures tonight Chad - i have to let my camera battery charge overnight just so i can get pictures Saturday - it will be dark again tomorrow afternoon as well by the time i get off of work.
I can get the claims process started from work - i cannot help it landed in this condition, my schedule is not flexible due to life. I should be in bed right now, instead im cooking dinner at midnight and trying to keep you updated/inspecting the amplifier for any other damage.
I am calling USPS tomorrow and filing the claim, i'll need all of your information sent to my paypal email or through RT so that i have it on file just in case they ask for it. I think its about 160 in tube damage and the headshell will need to be quoted since the wood seams no longer match up. and yes the styrofoam shows a bad drop on one corner...
Sorry i cannot send them now, ill have them first thing saturday morning when it is daylight and i have time away from work and school.
I hope i dont get stuck with the tremoverb in this shape - i understand your surgery appointments but hopefully you can work through this with your wife as the intermediary.
Thanks for the reply, hopefully we can get through this together.
-Matt
Sent: Fri, Feb 10, 2012 12:09am
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pfapin05
Message subject: Re: Mesa Tremoverb... Rock Bottom sale, $850 you pay shippin
Folder: Sent messages
They truly had to abuse the hell out of that amp for this to happen. With over 100 transactions and alot of those being amps and guitars, Ive never had them screw up anything like this before!!!
If it has structural damage then it should be covered since I had adequate enough packaging, and you have to know that it must have taken a pretty good fall for that to happen. If anything USPS owes you a new headshell and repair costs for the new sockets and a new pair of tubes (but your the repair guy).
Im not trying to leave you stuck here, but I will need those pictures today so I can get them to the Post office here along with your description and have them do their claims magic... Im on limited time, and only have today and Monday to get the claims process started before I leave for my eye surgery.
Im sorry this happened to you. I had just shipped another Dual Rec I had to Hawaii and it got there in 8 days total shipping, unlike the poor service you have gotten, and the amp arrived safe and sound in the same type of well packed box with the tubes still mounted inside. Im sorry this has happened, and I will do what I can to get it sorted out... but that bent in grill on the top tells me that this is a mishandled package, and they need to make good on it.
What could have caused those rectifier tubes to be pushed over? That had to be one hell of a drop, and probably on its side too.
Thanks, Chad
Sent: Thu, Feb 09, 2012 11:50pm
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glpg80
Message subject: Re: Mesa Tremoverb... Rock Bottom sale, $850 you pay shippin
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Hey Chad,
I just got home from work/class, the Tremoverb came in
But now for the bad news. I opened it up to make sure it was not damaged and sure enough the rectifier tubes have been pushed over/shattered - how i have no clue due to the protection bar bit it happened and there is glass everywhere. the tubes were not removed and wrapped in bubble wrap. Not sure if your dad shipped it or not, and i have never gone through a claims process with USPS. But if they have to pack it to insure it then i dont know if USPS will cover it. I dont know it is also possible for the sockets to be damaged internally due to the pins of the tubes being bent over - i wont know until i get it on my bench. I also believe the top metal vent was also bent in from the top at a slope - like something heavy/sharp corner was set on top of the amplifier.
Its dark and i just got home so i have not had the chance to take any detailed pictures but the damage to the rectifier tubes and possible sockets is bad, i question what happened to cause it - its so brutal that i believe i need to check the headshell in detail for any cracks or damage as well
I work all day tomorrow, but i will be home after 6pm EST and all weekend as well. Give me a number and a time to call. Ill gather all of the detailed pictures Saturday during the daytime and also document the packaging and inspect it to see if anything else was broken or damaged.
Glad it finally got here, just not glad that they have done so much damage
Let me know,
-Matt
Sent: Thu, Feb 09, 2012 9:56pm
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glpg80
Message subject: Re: Mesa Tremoverb... Rock Bottom sale, $850 you pay shippin
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pfapin05 wrote:
Give me a phone number Matt its time to talk then.
-Chad
Im available right now
-Matt
Sent: Wed, Feb 08, 2012 3:12pm
