I did not know that Etsy bit. I never really had a good feeling about them. It's like buying stuff from a local gift shop while on vacation, only you do it from home over the internet.
Anyway, I got a refund. Here's how it goes:
First Email:
Hi charles,
Your request for a refund has been denied by the seller.
Note from seller: Don’t ever darken our doorstep again
Contact customer support if you have any questions.
Second email: (specifics removed)
Hi charles,
You've been issued a refund for (guitar) from (you-know-who).
Reason: Buyer requested return
$(amount) has been refunded to your credit card.
Now to follow up with the CC company to make sure it happens.