CLOSED

[scottosan]

If you want to be able to sell on the same platform as the big guys, you need to expect to deal with difficult customers. That's just how it is.

 

[matt]

Based on the video I'd take it back and expect another seller to take it back

As I said, he has made no attempt to try my request to use a different power supply. None. I am trying to be fair, but I have to be fair to myself as well. I know 100% this is user error or a scam. This pedal was perfect when it left my house and it only traveled a couple states over in a bubbled wrapped well packaged box.

Doesnt matter

It would take the buyer literally 30 seconds to try it with the power supply that comes with the unit. What do you think EHX would tell a customer who complains that their pedal isn't working properly with a third party power supply?

 

[psychodave]

I offered him a solution after I just spoke again to the original company who sold to me. Apparently they will now accept it as a return. Not sure why they changed their mind all of a sudden.

I told him I will return it as defective to where I originally purchased from, will have him ship there with RMA # on box, once I receive money he will get paid back.

He has not responded as of yet but yesterday he would respond within 30 seconds of me messaging him. I am about to say F it and let Reverb close my account.

You should have said the original company microscopically marks serial numbers on the unit and they are willing to take it back. That should wake him up if he's trying to scam you.

 

[scottosan]

My point isn't that the OP is wrong. It's that if Reverb sides with him then he not going to win. If you sell stuff on reverb and eBay this is what life has become.

 

[napalmdeath]

My point isn't that the OP is wrong. It's that if Reverb sides with him then he not going to win. If you sell stuff on reverb and eBay this is what life has become.

Yep. You can kick and scream all you want, buyers are always right these days. Paypal opened this door, with their lack of protection for the seller. The system is broke..

 

[PhloridaMan]

I have also tried MULTIPLE times to find a solution with the buyer to no avail. I WAS willing to work something out. He went back and forth with me for an hour, began to become hostile because he did not like that I was requesting not only further proof, but proof that it wasnt his error. Once I did that he IMMEDIATELY stopped responding and though I have now offered a refund, has still refused to reply.

Oddly, at my last correspondence with Reverb, they are now beginning to lean my way.

What does that all tell you?


At the end of the day, how I listed it whether MINT or Brand New, has zero bearing on the situation. The same issue would have come up because though reverb allows you to set your own policies, they mean nothing in the end.

I left it off with Reverb in my last conversation this way.

I made a reasonable attempt to find resolution in Reverb's eyes at this point. If he does not respond in the next 48 hours, there's nothing more the buyer will be able to do.

Bottom line for me is I will sleep well tonight because I know what I sold. The EH power supply itself was still sealed in it's plastic bag. It was a brand new, fully functioning pedal and I will always stand up for myself.

 

[PhloridaMan]

This was your listing, right?

https://reverb.com/item/22694597-electr ... _sold=true

You failed to mention in your diatribe that you advertised your Used pedal as 'Brand New'. Reverb makes it pretty clear that this classification is for dealers/retailers. Used items in new condition would be 'Mint', not 'Brand New'. This has been covered before, and it's not like Reverb makes it hard to know this. That in and of itself would make your item not-as-described.

The buyer states the item doesn't work right and provides a video showing the issue, against your unsubstantiated claim that the item (whose condition you misstated) worked right a few days ago. The buyer's request for return sure seems justified, but you deny the request, so they file a dispute, and yet you're somehow confused about why Reverb sided with them.

You do have one thing right though: you should go ahead and have Reverb close your account.

Sorry Mr. Holier Than Thou. Didn't know you were perfect. Ill go ahead and bow to you for eternity.

 

[PhloridaMan]

Based on the video I'd take it back and expect another seller to take it back

As I said, he has made no attempt to try my request to use a different power supply. None. I am trying to be fair, but I have to be fair to myself as well. I know 100% this is user error or a scam. This pedal was perfect when it left my house and it only traveled a couple states over in a bubbled wrapped well packaged box.

Doesnt matter

It would take the buyer literally 30 seconds to try it with the power supply that comes with the unit. What do you think EHX would tell a customer who complains that their pedal isn't working properly with a third party power supply?

AMEN

 

[PhloridaMan]

I offered him a solution after I just spoke again to the original company who sold to me. Apparently they will now accept it as a return. Not sure why they changed their mind all of a sudden.

I told him I will return it as defective to where I originally purchased from, will have him ship there with RMA # on box, once I receive money he will get paid back.

He has not responded as of yet but yesterday he would respond within 30 seconds of me messaging him. I am about to say F it and let Reverb close my account.

You should have said the original company microscopically marks serial numbers on the unit and they are willing to take it back. That should wake him up if he's trying to scam you.

If I don't know something to be true, I don't state it. I don't have any reason to lie or make something up just to win my case.

 

[Meeotch]

This was your listing, right?

https://reverb.com/item/22694597-electr ... _sold=true

You failed to mention in your diatribe that you advertised your Used pedal as 'Brand New'. Reverb makes it pretty clear that this classification is for dealers/retailers. Used items in new condition would be 'Mint', not 'Brand New'. This has been covered before, and it's not like Reverb makes it hard to know this. That in and of itself would make your item not-as-described.

The buyer states the item doesn't work right and provides a video showing the issue, against your unsubstantiated claim that the item (whose condition you misstated) worked right a few days ago. The buyer's request for return sure seems justified, but you deny the request, so they file a dispute, and yet you're somehow confused about why Reverb sided with them.

You do have one thing right though: you should go ahead and have Reverb close your account.

Sorry Mr. Holier Than Thou. Didn't know you were perfect. Ill go ahead and bow to you for eternity.

Not here to take sides, but he has a point. I always factor in the listed condition when deciding on a purchase, and as a seller I am always careful to list the condition accurately, or even conservatively (ie it is rare that I list as mint, even if it is).

I've worked a lot of retail in my life, and the thing about Reverb and Ebay is that these services are extending the ability for individuals to be retailers. That doesn't mean that the rules (some unspoken) of retail change. As sellers, we have to expect that buyers will treat us like a store, because technically we are. This means that there will be some BS, like accepting a return because of buyer's remorse camouflaged as "not-as-described". In retail, if you try to place too much responsibility on the buyer, you will go out of business. Not saying you can't stand up for yourself when you "know" you're right, but in all honesty this situation is pretty trivial. It's a $100 pedal that costs $10 to ship for christ's sake. Higher stakes can be grounds for being more defensive as a seller IMO, but in the end it's your Reverb store. Personally, seeing something listed as Brand New and then reading that it was used sparingly is a red flag for me. Even if you had good intentions, good people still have to learn how to be good sellers.

 

[PhloridaMan]

Sorry Mr. Holier Than Thou. Didn't know you were perfect. Ill go ahead and bow to you for eternity.

You're missing the point. Was the inaccuracy in your listing truly accidental? If you're an honest seller who made an honest mistake, then fucking own it. You seem to be expecting a benefit of doubt for yourself that you don't want anyone extending to your buyer.

The buyer has provided a video substantiating their claim, while you've provided nothing of substance to refute that. Your unsubstantiated claim that it worked several days ago doesn't really compare to a video of how it's working today. Oh sure, in your eyes it might, but that doesn't really matter unless you're expecting Reverb to hold you to a lesser standard of proof than the buyer. So you didn't accept their return, which would have been your best opportunity to examine the item and refute their claim with proof. Continuing to then push back against the buyer doesn't look like something an honest seller would do. On top of that, you misstated the condition in your listing. Even if an innocent mistake, taken with the totality of things it puts you at a disadvantage credibility-wise. You're probably a decent guy, but it sure seems like you're doing a really good job of being your own worst enemy, and wanting to blame others for it.

Oh, and that's Dr. Holier than Thou. I didn't spend 6 years in Holy school to be called 'Mister' ;-)

Since you clearly lack reading comprehension skills I will spell it itnout again.

The pedal was brand new. I listed as such. Whether I am a dealer or not matters none. I purchased it 5 days earlier, had it for 2 days and sold it. If you buy a pedal NEW from Guitar Center that has been used by every tom dick and harry around, it's still treated as new.

Second, I simply asked the buyer to provide a second video before I would accept his refund. I denied his initial request and stated that to him. I and many of you know that those Voodoo power supplies among others do have issues, and I was trying to clarify the issue.

Additionally I HAVE since initiated a refund. At this point the buyer has gone completely ghost. I have tried to work with the guy, but he's being extremely shady by not responding.

Sure, it's $110 to some. I get paid once a month, have a family and house to pay for while getting my business off the ground and it's not easy to just come off $110. I sell gear, to buy gear. Money doesn't leave my pocket for equipment and hasn't in nearly 15 years. I've given the guy 2 simple options if he wants his money back in an attempt to make this right. Send it back to where I bought it so they can refund it and I will refund him plus the extra he paid in shipping, or send it to me, wait a few extra days so I can send it to them myself, and then refund him he has shown zero willingness to discuss an option to work out for both of us and for that reason Reverb has told me that if the buyer doesn't respond to resolution attempts then he holds no case anymore.

Yall have fun debating this. I have better things to do than justify myself to kids on a forum. I hope none of you run into a deadbeat buyer.

 

[PhloridaMan]

[
Since you clearly lack reading comprehension skills I will spell it itnout again.

The pedal was brand new. I listed as such. Whether I am a dealer or not matters none. I purchased it 5 days earlier, had it for 2 days and sold it. If you buy a pedal NEW from Guitar Center that has been used by every tom dick and harry around, it's still treated as new.

Here's reading comprehension for ya:



I guess I'm no longer on the fence about whether your misstatement of the pedal's condition was an accident. You think the rules of listing somehow don't apply to you. You want a different standard of proof for your buyer than for yourself. Then you come onto RT to whine because Reverb won't stand in front of you. You're not a victim, you're just a shitty seller. Thanks for the warning about deadbeats though, lol.

Again I listed as new because to me it was. That was for sure an honest mistake.

I have however tried to continuously work with the guy. If I was a shitty seller, I wouldn't care enough to try. Just food for thought. If I didn't care I wouldn't have ever responded or spent my time the past two daus, trying to find a solution.

 

[scottosan]

[
Since you clearly lack reading comprehension skills I will spell it itnout again.

The pedal was brand new. I listed as such. Whether I am a dealer or not matters none. I purchased it 5 days earlier, had it for 2 days and sold it. If you buy a pedal NEW from Guitar Center that has been used by every tom dick and harry around, it's still treated as new.

Here's reading comprehension for ya:



I guess I'm no longer on the fence about whether your misstatement of the pedal's condition was an accident. You think the rules of listing somehow don't apply to you. You want a different standard of proof for your buyer than for yourself. Then you come onto RT to whine because Reverb won't stand in front of you. You're not a victim, you're just a shitty seller. Thanks for the warning about deadbeats though, lol.

Again I listed as new because to me it was. That was for sure an honest mistake.

I have however tried to continuously work with the guy. If I was a shitty seller, I wouldn't care enough to try. Just food for thought. If I didn't care I wouldn't have ever responded or spent my time the past two daus, trying to find a solution.

It was not new by any definition. Especially, by the one set by the platform you used to sell on. By selling the item you agreed to the terms set by Reverb. Man up, take it back and relist it properly if it still works as you believe it does.

Even if he wasn't having issues, he has the right to send back an item advertised as new that is lightly used

 

[PhloridaMan]

[
Since you clearly lack reading comprehension skills I will spell it itnout again.

The pedal was brand new. I listed as such. Whether I am a dealer or not matters none. I purchased it 5 days earlier, had it for 2 days and sold it. If you buy a pedal NEW from Guitar Center that has been used by every tom dick and harry around, it's still treated as new.

Here's reading comprehension for ya:



I guess I'm no longer on the fence about whether your misstatement of the pedal's condition was an accident. You think the rules of listing somehow don't apply to you. You want a different standard of proof for your buyer than for yourself. Then you come onto RT to whine because Reverb won't stand in front of you. You're not a victim, you're just a shitty seller. Thanks for the warning about deadbeats though, lol.

Again I listed as new because to me it was. That was for sure an honest mistake.

I have however tried to continuously work with the guy. If I was a shitty seller, I wouldn't care enough to try. Just food for thought. If I didn't care I wouldn't have ever responded or spent my time the past two daus, trying to find a solution.

It was not new by any definition. Especially, by the one set by the platform you used to sell on. By selling the item you agreed to the terms set by Reverb. Man up, take it back and relist it properly if it still works as you believe it does.

Even if he wasn't having issues, he has the right to send back an item advertised as new that is lightly used

I've now attempted to accept a return for 2 days. What more can I do?

 

[Oblivion DC]

Meh... If you don't sell much on Reverb and think you're being fucked with you should have told him to pound sand right at the start and closed your account. And never give a refund until your item is back in your hands and tested to be sure it still functions. Nothing like opening a return box and finding a brick after you've already given a full refund.

 

[PhloridaMan]

Meh... If you don't sell much on Reverb and think you're being fucked with you should have told him to pound sand right at the start and closed your account. And never give a refund until your item is back in your hands and tested to be sure it still functions. Nothing like opening a return box and finding a brick after you've already given a full refund.

Wow a sensible response.

I asked the user to perform the same test I would to save time. It would take him all of an entire 30 seconds. The fact that he went right to reverb rather than do the test shows me he's hiding something.

At this point I welcome the return because I look forward to posting a video of the pedal in perfect working order.

 

[Bloodrock]

I’ve started playing stupid when listing things on eBay and such. I say it looks brand new. Was left to me by a friend. I don’t know how it works so it’s untested and sold as is. Then I post really nice pics. Start bidding low and buyers assume you don’t know what you have and bidding almost always goes for fair value. Lol! No return issues.

 

[311boogieman]

I don't have a dog in this fight but a cursory review tells me Phil has a good buy/sell disposition at least on RT.

But I'm not clear on the 'scam'.

Is it that the Buyer would take your supposedly good pedal and swap it for his supposedly bad pedal and then send you his bad pedal as part of the 'return' process? Is that the suspected situation Phil?

Regardless, it sure seems like a lot of work for the both of you.

 

[PhloridaMan]

I don't have a dog in this fight but a cursory review tells me Phil has a good buy/sell disposition at least on RT.

But I'm not clear on the 'scam'.

Is it that the Buyer would take your supposedly good pedal and swap it for his supposedly bad pedal and then send you his bad pedal as part of the 'return' process? Is that the suspected situation Phil?

Regardless, it sure seems like a lot of work for the both of you.

That's my exact fear.

 

[jlbaxe]

I sold a TC HOF mini a few weeks ago on Reverb. Get a notification a week later the pedal doesn’t work, it clips and distorts. I told him pedal was tested and worked fine. Asked what amps he was using and pre or post. No reply. Accepted the return and tested the pedal in my Mesa MkIII loop, synergy syn2 loop and Egnater mod 100 parallel loop at high volumes and it worked perfect. Sent him a message that it functions perfectly but I would refund anyway minus shipping. Crickets He tried it and changed his mind.