CLOSED

  • Thread starter Thread starter PhloridaMan
  • Start date Start date
I had a dream last night that Reverb shut off the lights and left the building. Wishful thinking?

I just sold a Jackson SL2 there in a week that I had listed locally for a couple months. Happy Buyer, and I made my investment back sorta. Reverb has its place...
 
scottosan":v69j8pey said:
If you want to be able to sell on the same platform as the big guys, you need to expect to deal with difficult customers. That's just how it is.
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^this^

Despite how it appears, reverb is NOT just a more sophisticated version of classified ads where you get to set the terms of engagement around what you are selling and are free to do as you wish with respect to being "fair". Its more like a consignment store, you get to sell your goods according to their rules. The bottom line is that their rules are based on customer service and their model dictates that even if you aren't a "shop", you have to be willing to act like one. The idea of "fair" is kind of irrelevant, they position everything so that the customer is protected which encourages more buying which are the transactions that make reverb money.
 
I agree - that is the cost of doing business online nowadays. I have had many transactions go wayside on me. But the one time I really needed them to come through - they did. I bought a guitar and it showed up damaged and the seller told me it was between me and Fed EX. I had to go the complaint route with Reverb and Paypal and did get my money back. So they do protect the buyers in legit cases as well.
 
I've only had one issue with selling stuff on Reverb and they handled it for me. UPS bent the rack ear on a VHT power amp I shipped. The guy reached out and sent me the picture, I said I packed it with foam surrounding the rack ears specifically for that reason and I opened a shipping claim through Reverb. They gave the guy $100 and let me know that it was handled. I always take a video of my stuff before I pack it on the day that it ships. If something shows up damaged I have proof that it went out working and I'll file a shipping claim. Reverb most likely already has some form of an agreement with UPS regarding claims since they bring them so much business.

I don't really deal with trying to work stuff out with the buyer. If he says it doesn't work I'll tell him ok I'll file the claim right now.
 
Phil Jacques":3giu25p7 said:
I spoke to Reverb on the phone and they will not work with me at all. As far as they are concerned, the case is closed without letting me have an opportunity to have the buyer use the supplied Electro Harmonix power supply that actually came with the pedal and actually prove that the pedal is the problem and not the Voodoo Lab power supply or his cable routing. I won't even mention the fact that the buyer mentioned he had 2 pedals and they won't even acknowledge that. Totally one sided.

They also said despite my policy of no returns, they allow returns for up to 7 days as part of their "buyer protection" so essentially it tells me that it doesn't matter what your shop policy is.
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Man that sucks..sounds like the guy was looking for a way to get his pedal fixed by using yours and keeping it and shipping his back to you.
 
I always photograph the serial numbers just in case. Just a thought. I also get video of it running the same day and photo document the packaging process.
 
Speeddemon":1f307gjy said:
Phil Jacques":1f307gjy said:
I believe this video speaks for itself. 100% fine. ZERO issues.

http://www.youtube.com/watch?v=d8te2pP_zSA
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So you got the unit back then? Where's the scam exactly? :confused:
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Apparently you didn't read the thread and the concerns with the buyer?

Buyer purchased this pedal. Claimed it didn't work and said there was a clicking/popping sound when engaging the pedal. I argued the buyers claim and requested he try a different power supply as I believed the one he was using was introducing noise into his signal. The buyer at that point told me had two of these pedals (why do you need two) and the other one "works perfectly". At that point my fear became that he was scamming me and his other one was actually the broken one and he was returning that one to me instead of the one I sold.

My other thought was that this was all just user error in the way he set it up and the power supply he was using. That turned out to be the case. If the buyer had been willing to attempt to change what he was doing which would have taken all of 30 seconds, he would have seen it works fine and all this bullshit could have been avoided. I knew what I sold and that's why I disputed this so hard. If there was physical visible damage I wouldn't have argued for one second but in this case, I knew there were zero issues with the pedal itself as I had just purchased it myself.

I don't sell junk or broken gear. Everything I own works or it either A. Gets thrown away or B. Gets given to my old man who fixes stuff himself and sells it.
 
Phil Jacques":2qym3j0g said:
Speeddemon":2qym3j0g said:
Phil Jacques":2qym3j0g said:
I believe this video speaks for itself. 100% fine. ZERO issues.

http://www.youtube.com/watch?v=d8te2pP_zSA
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So you got the unit back then? Where's the scam exactly? :confused:
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Apparently you didn't read the thread and the concerns with the buyer?

Buyer purchased this pedal. Claimed it didn't work and said there was a clicking/popping sound when engaging the pedal. I argued the buyers claim and requested he try a different power supply as I believed the one he was using was introducing noise into his signal. The buyer at that point told me had two of these pedals (why do you need two) and the other one "works perfectly". At that point my fear became that he was scamming me and his other one was actually the broken one and he was returning that one to me instead of the one I sold.

My other thought was that this was all just user error in the way he set it up and the power supply he was using. That turned out to be the case. If the buyer had been willing to attempt to change what he was doing which would have taken all of 30 seconds, he would have seen it works fine and all this bullshit could have been avoided. I knew what I sold and that's why I disputed this so hard. If there was physical visible damage I wouldn't have argued for one second but in this case, I knew there were zero issues with the pedal itself as I had just purchased it myself.

I don't sell junk or broken gear. Everything I own works or it either A. Gets thrown away or B. Gets given to my old man who fixes stuff himself and sells it.
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I *did* read the thread. But I didn't see any posts of you saying 'he returned the pedal to me and it was my sold and functional pedal (not a broken 2nd one)'.
And to be fair 'all this bullshit could have been avoided' was also the case if you didn't represent it as brand-new, when it was actually used. Doesn't matter if you tried it for 5 minutes or 5 weeks. You used it. Period. Doesn't matter if it's the same condition as one at GC, that's been tried in a store. At that point you buy it 'NEW' from that store, with full warranty and everything. So please don't compare a privately sold used mint item to one from a store, because typically you (as a private seller) wouldn't be able to provide the same type of warranty and after-sales support as an actual store does.
As others suggested before, there are plenty of terms to describe such a condition... 'as new', 'mint', etc.

Oh well, YMMV. ;)
 
Can we just end this. Lol.

Buyer was having issues. Doesn't know why. Buyer sent it back working. It was falsely advertised whether or not it was understood. You are out a few bucks on shipping. Sell it again as "mint" so we don't have to go through this again.
 
Was it Will Monroe? He bought a TC mini HOF and claimed it clipped in his amps, front and effect loop. I asked him what amps he had and never answered. Returned it and I tested it out in my Mesa Mk III, Synergy Syn2 and Egnater Mod 100 which is know for its hot loop and it worked fine. I told him and said I’m refunding your money but pedal works like new. He never replied.
 
So, in the end no one got scammed. The pedal could have not worked properly with his gear combination, and to his credit he posted a video as such. He sent you back the pedal in working condition and it still works. I havenvoight heat before that doesn't work with my gear, only to test it on something else and have it work. I think no one is at fault, and I go back to my statement that of you want the perks of being a seller and maximizing your selling price by sharing the same platform as legitimate businesses, lean you need to expect these things to happen. Does it suck? Yes. Is it a scam? No
 
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