floydupgrades degrades

  • Thread starter Thread starter Big Jazzer
  • Start date Start date
this thread is me reliving the floydupgrades return experience
and you all get tickets

me stating the facts, but no direct reply to the points raised
a promise of funds (if belittlingly, but a promise none-the-less)
finally being asked outright what will make me happy, and then replying

to which it all dries up
no funds, no block
and certainly no explanation
 
it does no good to state a point you have already said, once again.

like others here, where are the tracking numbers from both parties in this situation.

as for your payment schemes through paypal - the fee's to operate paypal should be taken by the business, not the consumer. thats the professional outtake, however theres nothing in writing that says Adam has to eat the fee - only that $35 be sent your way from his account.

there are guys here that lose shitloads of money for the use of paypal. there are fee's attached to debit cards, credit cards, wire transfers, and paypal as well. just because you've never had to pay it before doesnt mean you never will in the future.

as for the company floyd upgrades sending you a new block as well - well - that is up to the business to decide. not members here on the forum.

now, clearly, there would be some form of tracking through dates or serial tracking numbers through the parties each of you used for shipping. where are they at? if they dont exist, why?

if there are no tracking numbers, and the shipment companies cannot verify a scan time for receiving, then clearly nothing was shipped either way. - i would start breaking out the scanners and getting some tracking info.

to me it would be professional for the seller to refund the difference - and that be that. put it in writing on the business end so it doesnt happen again. if the buyer wants a block, buy another. you got a refund. if you are demanding another block, i would shutup and eat the amount you are complaining about, have Adam send another block - and only - if the previous blocks can be proven to their words of accusation through proper methods thereof (tracking numbers, ship dates, whatever)

clearly Adam has a good rep and has done alot of business. but the next step here is not pointing fingers. i thought everyone already graduated high school - show the tracking information and get this small issue dealt with.

hell look at cyndicate - he had $2,600 stolen from him and from another state. he has the initiative to pursue that issue and ended up getting his money back. whats the problem with showing the proof and making a phone call and dealing with this one on one? solve the issue and - drop it -
 
Lee - I will issue the 16.80 difference in refund as requested. That will make your net outlay of cash ZERO. I have sent many free blocks to guys who could not afford them or have had shipping issues - all issues resolved. I will not send you another block for free - only for trashing me in a public forum. Like I said, I don't think that I am the right company to service you. I am sorry that you were unhappy and I am sorry that you will not be getting a free block. Please post the refund information with the same amount of effort as your complaint. (Please send me your email address so I can issue the refund as I have deleted it.)

To the rest of you who have had kind words about FloydUpgrades.com - THANK YOU! I will continue to do my best to help service your needs and provide quality products.

Cheers~
Adam
http://www.FloydUpgrades.com
 
glpg80":3cqeiggk said:
it does no good to state a point you have already said, once again.

like others here, where are the tracking numbers from both parties in this situation.

as for your payment schemes through paypal - the fee's to operate paypal should be taken by the business, not the consumer. thats the professional outtake, however theres nothing in writing that says Adam has to eat the fee - only that $35 be sent your way from his account.

as for the company floyd upgrades sending you a new block as well - well - that is up to the business to decide. not members here on the forum.

now, clearly, there would be some form of tracking through dates or serial tracking numbers through the parties each of you used for shipping. where are they at? if they dont exist, why?
there's lot here to reply to
I stated the point again as nothing happened.
I was promised the full amount right here, but my PPal account is dormant.
it also keeps it in the public eye, which is my prerogative.

let me restate in simplified terms what occurred here; this is my beef.
You go to a store, there is something you ask to be replaced as it was damaged in the box, but there is no returns counter,
so without so much as a word, the retailer grabs your ccard, refunds you short, and still says nothing.
you ask for the replacement and they tell you to come back later when you can get it, only when you come back, they push
you aside as they deal with their happy buying customers, whom they point to every time a sale goes through to make you aware
you are unique, and they talk loudly about this to the customers as they serve them, whilst they leave you in the corner all day.

I have a tracking number from my return, and it was delivered; it was never disputed that my package was received by floydupgrades.
there never has been a tracking number, nor any other proof of send for the replacement, or the supposed 2nd replacement.
doesn't take a detective to come to a conclusion.
there never was a replacement sent.
floydupgrades can say they sent one until they are blue in the face, but without proof it means nothing.
I have put my integrity on the line in stating that no package was received.
I value that integrity slightly more than the pennies I am out on this deal.

once that error was realised, floydupgrades offered to send the replacement and told me to "keep the refund for your trouble"
that was all in the right direction, it was not asked for and I thought it an exceptional gesture.
then it went wrong, and no replacement came.
the communication was then vague and non-committal regarding the supposed sent package.

I don't have to be offered the difference, just put it in my account. I certainly haven't got anything else.

and for the record, stating that I am not getting a replacement after putting this on a Forum is more than a bit rich.
I was already told to "go scam someone else". my chances of a replacement at that time were then what?
 
FloydUpgrades.com":3pekjo5y said:
Lee - I will issue the 16.80 difference in refund as requested.
(Please send me your email address so I can issue the refund as I have deleted it.)
I did not "request" a refund.
A forum member facetiously suggested a whip around to make up the difference.
I got the humour and it was a welcome diversion.
You leapt in with that same spirit, saying you'd give it all back and barbed that this would still not make me happy.
but you didn't give it back.
you then asked "what will make you happy?"
my specific reply is above for all to see. you did ask me to be specific.
if being sent a block was not an answer you would accept, what were my available options?

and to top it off, after 20+ emails, the last one yesterday at 1629GMT, you have deleted it?
I am at a loss to explain your business practices.
 
Big Jazzer":19vjaq5i said:
FloydUpgrades.com":19vjaq5i said:
Lee - I will issue the 16.80 difference in refund as requested.
(Please send me your email address so I can issue the refund as I have deleted it.)
I did not "request" a refund.
A forum member facetiously suggested a whip around to make up the difference.
I got the humour and it was a welcome diversion.
You leapt in with that same spirit, saying you'd give it all back and barbed that this would still not make me happy.
but you didn't give it back.
you then asked "what will make you happy?"
my specific reply is above for all to see. you did ask me to be specific.
if being sent a block was not an answer you would accept, what were my available options?

and to top it off, after 20+ emails, the last one yesterday at 1629GMT, you have deleted it?
I am at a loss to explain your business practices.
Wow I hate to butt in here but Lee and Adam...this is an easy fix.

Lee...you've already been refunded some money minus expenses...fine. Consider the expenses your out Adam's restocking fee...happens all the time in business. Not to mention that you just said in the above "i did not request a refund" so consider any money returned a bonus.

Adam...you've refunded the guy most of his money, maybe not all of it but again consider that restocking fee's. So, as much as you don't want to, send Lee another block w/shipping information. You've obviously got a near perfect track record with service, might as well fix this blip even though from your angle you've tried. Email him the tracking number and be done with it. Finnito, over, out of your hands. Your great customer service continues and Lee has to shut up.

Lee if Adam does this...emails you the tracking number, you track it that it has been shipped...then this issue is done, you come back to this board and clarify the matter.

I was in customer service for nearly 20 years and some people you simply cannot make happy however I always felt I was gonna make that customer happy, even if they didn't want to be. And I can honestly say I always succeeded on some level.
 
all of this couldve been avoided if Floydupgrades just sent a replacement (with a tracking#) once he recieved the damaged one. He clearly stated that he didnt want a refund...he wanted a block that wasnt damaged.

Now Big Jazzer doesnt have a block, and it looks will never get one being that Adam has already stated that "his business is not for him". All he wants is a block that fits his guitar!!...geeezz

Take that $16 and send him another block. Inspect it first, make sure it's perfect and send it. When he gets it and he's satisfied he will pay you. I'm sure Jazzer wouldnt have a problem with that. Were not talking thousands of dollars here, we're talking customer satisfaction

sorry, but that's my $.02
 
hmmmmm denser than titanium and cheaper. damn you more gas! :doh:
 
I purchased a 37mm brass block for one of my guitars from Adam, flawless transaction. Item as described, sounds great. Will be buying 2 or 3 more of them for some of my other guitars. :thumbsup:

Adam, if you sent him a replacement or two, post the tracking numbers for all to see. That will definitely clear this up for everybody.
 
no offense to adam but after reading that review, i believe the tungsten block is what ill save for with my ESP - mostly because of mobility.

for my ibanez im going to order the titanium block - its a very dark wood/dark toned guitar. it would benefit with some added bite :rock:

thanks for posting that information guys thats cool :rock:
 
psychodave":20dzshje said:
moltenmetalburn":20dzshje said:
some block comparisons, brass, titanium tungsten...

http://www.vintagekramer.com/company74.htm

Cool link. I have to say again though... The Ti added a crisp clear increase in bottom end, yet the treble was not increased much if at all. I was a brass user and once I heard the Ti, I was floored by the tone change. Still, I am very curious about the tungsten block.

i am too for sure. if you grab one do a before and after video with the titanium dave :D :lol: :LOL: :rock:
 
rnh5150":2b82pqnq said:
Dude,

I have had nothing but 100% 1st class treatment from Adam & floydupgrades.com
Floydupgrades.com services the best in the business and does not falter from it service when dealing with guys like me who are trying to make a name in the biz...

A first class operation!!!!

Ron

" The Better half"
rnh5150 post count = 1

what kind of 'treatment' can you possibly need from a block supplier?
did he set up your guitar?
are you one of those kids??
 
Big Jazzer":201mdqyw said:
rnh5150":201mdqyw said:
Dude,

I have had nothing but 100% 1st class treatment from Adam & floydupgrades.com
Floydupgrades.com services the best in the business and does not falter from it service when dealing with guys like me who are trying to make a name in the biz...

A first class operation!!!!

Ron

" The Better half"
rnh5150 post count = 1

what kind of 'treatment' can you possibly need from a block supplier?
did he set up your guitar?
are you one of those kids??

:gethim:
Lee, IMO it seems you're trolling, sorry. :thumbsdown: And yes, I'm using my first post to tell you that. There's so many people who've had positive experiences working with Adam (myself included), you're definitely in the minority as far as FloydUpgrades "customer service" rep goes, and your claim not only seems exaggerated, you're coming off like a complete whiner as well. You've got your money back (and probably a free block). Get over it and move on. It also seems like you could be possibly trying to do the Internet buly thing to extort another free block. Might not be the case, but sure seems that way.

My personal experience - I've got 4 FloydUpgrades blocks installed - 3 Brass and one Ti, and they are all great (the Ti is my fave, btw and will eventually replace most of the brass ones). I've never had any issue in all my transactions with Adam, he's always been super-cool to deal with, no fit/finish issues on the product whatsoever, and he does indeed ship quickly. I've also picked up some of the stainless parts, love those too. I'll definitely be doing business with him regularly. And soon, because I want to try the Brass claws and noiseless springs! :rock:

But then, I'm on a mission to
l_dd2059e1b64b4fd18da5e084ae869b2e.jpg


:D
 
Big Jazzer":1t8otxma said:
rnh5150":1t8otxma said:
Dude,

I have had nothing but 100% 1st class treatment from Adam & floydupgrades.com
Floydupgrades.com services the best in the business and does not falter from it service when dealing with guys like me who are trying to make a name in the biz...

A first class operation!!!!

Ron

" The Better half"
rnh5150 post count = 1

what kind of 'treatment' can you possibly need from a block supplier?
did he set up your guitar?
are you one of those kids??


enough already man!

i see that you have posted this same stuff on every freaking forum that i read!


just get him to send a tracking number and be done with it!
 
jhale667":1p9o9i37 said:
Big Jazzer":1p9o9i37 said:
rnh5150":1p9o9i37 said:
Dude,

I have had nothing but 100% 1st class treatment from Adam & floydupgrades.com
Floydupgrades.com services the best in the business and does not falter from it service when dealing with guys like me who are trying to make a name in the biz...

A first class operation!!!!

Ron

" The Better half"
rnh5150 post count = 1

what kind of 'treatment' can you possibly need from a block supplier?
did he set up your guitar?
are you one of those kids??

:gethim:
Lee, IMO it seems you're trolling, sorry. :thumbsdown: And yes, I'm using my first post to tell you that. There's so many people who've had positive experiences working with Adam (myself included), you're definitely in the minority as far as FloydUpgrades "customer service" rep goes, and your claim not only seems exaggerated, you're coming off like a complete whiner as well. You've got your money back (and probably a free block). Get over it and move on. It also seems like you could be possibly trying to do the Internet buly thing to extort another free block. Might not be the case, but sure seems that way.

My personal experience - I've got 4 FloydUpgrades blocks installed - 3 Brass and one Ti, and they are all great (the Ti is my fave, btw and will eventually replace most of the brass ones). I've never had any issue in all my transactions with Adam, he's always been super-cool to deal with, no fit/finish issues on the product whatsoever, and he does indeed ship quickly. I've also picked up some of the stainless parts, love those too. I'll definitely be doing business with him regularly. And soon, because I want to try the Brass claws and noiseless springs! :rock:

But then, I'm on a mission to
l_dd2059e1b64b4fd18da5e084ae869b2e.jpg


:D


hey

since you have both the regualar brass and the ti

what is your opinion in the sound difference.


specifically what i want to know is does iit really make the high end brighter? ( the Ti)



if you have any experience with the tungsten block i would loike to know that as well

thanksi n advance
 
fuzzyguitars":1d2nfnug said:
hey

since you have both the regualar brass and the ti

what is your opinion in the sound difference.


specifically what i want to know is does iit really make the high end brighter? ( the Ti)



if you have any experience with the tungsten block i would loike to know that as well

thanks in advance

Hello -
I've never tried a tungsten block, so can't comment on that one, but if I had to nail it down I'd say the Brass is fat and warm, and the Ti is also fat and warm, but has a more articulate high end (not brittle at all IMO, I'm currently using it in a 1-piece Koa Strat body, YMMV) and a lot more sustain. Both are HUGE improvements over the standard block tonally, increased note definition, corpulence, and sustain - but the Ti just owns. :jedi: :force:
 
jhale667":2ywrdvot said:
Lee, IMO it seems you're trolling, sorry.
your first post too?
what would motivate you to join a forum in support of a person who metes out this kind of treatment?
I might join one to support the wronged, not the protagonist.
I could care less how many come out of the woodwork with their stories of great service
If we are to believe floydupgrades, 'thousands' will be queueing up
it is totally irrelevant to my situation.

but, I thank you for keeping it out there.
 
fuzzyguitars":36w0pdxt said:
enough already man!

i see that you have posted this same stuff on every freaking forum that i read!


just get him to send a tracking number and be done with it!
Steady on, no point in getting as wound up about this as I am.

I get the block I paid for, and this all goes away.
 
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