engage757":xynlr86g said:
We take payments upfront and do runs because that is a very common way to do things these days in this industry. We have actually only had a couple complaints about it. If people want the amps they know they will get them and it makes more sense to build to order than to build 30 very expensive handbuilt tube amps and then go about trying to sell them. This works much better for a smaller company.
Thanks for all the interest guys! This run sold out really fast too and we appreciate the support!
How to you equate the couple of complaints you’ve had to the number of potential buyers who just walked away?
I have many reservations about how Fortin have presented this amp.
I was interested enough to seek you out first at NAMM (my list of stands to visit was small in number).
When there, you had no real plan of how to allow customers to approach and hear the amp. The demos were all heavily detuned which made them very hard to hear in the noisy room. Your reps didn’t approach or allow themselves to be approached, and the orange amp of the 3 was not an amp that will be available and was a customer loaner. I got nothing out of the visit except to take a few pics.
As far as the marketing goes, there is no official demo, so we really haven’t heard the amp properly.
In order to ask for an up-front payment and then a balance transfer payment that will be unprotected for any redress, you need a business model that engenders faith. I see none of that here. Even the builder has been absent in all presentation. We don’t know where it will be made and what the inside will be made of. That’s a lot to ask for a $3k+ amp.
Had you got your ducks in a row, you could easily have added numbers to the production run. Why limit it anyway? I would have very likely been a customer if there was a 'face' to the company and evidence that good work was being done in the presentation.
Why would I buy from a company that won’t let me hear or see the amp properly and then ask for a money order to pay for it? I’ve seen that 'model' of working go wrong too many times to be getting involved.