Guy on Reverb wanting to return an amp! UPDATE!

  • Thread starter Thread starter napalmdeath
  • Start date Start date
SpiderWars":3dbdtq4x said:
Can you offer to help him via phone call or facetime? Then he can demonstrate exactly what he's talking about and you can hear it. I would pursue something like that...try to get him to prove it to you. See how much he squirms.

I find it amusing he states it needs all these repairs, without taking it to a tech. Brilliant!
 
SpiderWars":1n0ubh9y said:
Can you offer to help him via phone call or facetime? Then he can demonstrate exactly what he's talking about and you can hear it. I would pursue something like that...try to get him to prove it to you. See how much he squirms.

I was thinking this as well. Make sure you message on reverb that you are willing to help him in setup. That way it's documented. If he is unwilling to show you the problem, shows more that he's full of shit. I had sold something last year, and had this happened. They jumped the gun and wanted full refund until I walked them through and then They apologized, from user error.
 
could be it was bounced around during delivery. Ask for video evidence to make sure it isn't user error
 
crankyrayhanky":18az8wfq said:
could be it was bounced around during delivery. Ask for video evidence to make sure it isn't user error

It was packed for war, and he said it arrived in excellent condition.

What he is claiming is perfectly normal on the clean channel there's a volume gap between the 3 modes on that channel. Clean stays clean, and the channel volume is bypassed in green mode. You just have to raise the channel volume when in orange or red.

On the dirty channel, these amps are extremely noisy by nature. There's an assload of gain, similar to an EVH on red. Ive owned 5 JVM's, a noise gate is a MUST. Every one Ive owned needed a gate, and every one I owned hummed at idle. This is common knowledge.

Ive bent over backwards to offer help, and suggested he download a manual, and check out the Marshall forum for tips/and info that may help. But, I also emphatically emphasized that I WILL NOT accept a return. He's not qualified to trouble-shoot circuit boards, and his assessment of "needing several repairs to re-bias" is so out in left field, its a joke. He's clueless, and trying to pull a fast one. I personally retubed it with KT77's, brand new, and biased it to 36mA. I even let it run for nearly a half hour to stabilize. After that, I used it for a week, and it performed beautifully, and sounded fantastic. Noisy? Yes. All JVM's are.. Common knowledge.
 
I hate dealing with idiots like this, but sometimes it's unavoidable. This cracks me up......"re-bias the tubes to hopefully reduce the static".......What???
Good luck man, hope reverb sees through the BS!
 
napalmdeath":2w2t43vv said:
SpiderWars":2w2t43vv said:
Can you offer to help him via phone call or facetime? Then he can demonstrate exactly what he's talking about and you can hear it. I would pursue something like that...try to get him to prove it to you. See how much he squirms.

I find it amusing he states it needs all these repairs, without taking it to a tech. Brilliant!

It seems like it is a new tactic to either get a partial refund and or return items they don't like. My last ebay sale was a Rivera Rockcrusher attenuator and they buyer immediately sent me a message saying the studio knob was making metallic noises an needed repair yada yada yada just like your buyer is adamantly claiming it needs extensive repair. The studio knob is a rheostat pot which had detent contacts that ride on the coil which makes a noise compared to an standard audio pot, I explained it to him that my other rockcrusher did the same thing and there was nothing wrong with the attenuator. I told him if he felt it was faulty then I would accept his return for the next 7 days. I took screenshots of all the messages in case he tried to file a case. At the end of the 7 days I sent him a message that my offer of return had expired and was null and void.

I never heard one message back from the guy, I was expecting a paypal case withing the 90 days period which I think is 6 months now on used equipment. That's just unrealistic in a used market.

Go luck with your buyer... sounds like you finally found one of these guys that alot of us had been saying were out there pulling this shit.
 
Demand proof of the:
1) At a minimum the orange mode is unusable without having the circuit board repaired
2 )it seems to have actual circuit board issues in the clean/crunch channel.
3) It would need significant repair to at least re-bias the tubes to hopefully reduce the static

When is "biasing" considered a repair and when does it reduce "static"?
Also demand pics of the damaged pcbs and or a repair bill or estimate from a Marshall certified tech.

He's so full of sh!t it's coming out of his ears. Sounds like a kid that spent too much money, or decided to buy it to try it, and now doesn't like the sound.

Reverb will probably side with the buyer though. That's how it goes now.
 
Wizard of Ozz":3bbkag5i said:
Demand proof of the:
1) At a minimum the orange mode is unusable without having the circuit board repaired
2 )it seems to have actual circuit board issues in the clean/crunch channel.
3) It would need significant repair to at least re-bias the tubes to hopefully reduce the static

When is "biasing" considered a repair and when does it reduce "static"?
Also demand pics of the damaged pcbs and or a repair bill or estimate from a Marshall certified tech.

He's so full of sh!t it's coming out of his ears. Sounds like a kid that spent too much money, or decided to buy it to try it, and now doesn't like the sound.

Reverb will probably side with the buyer though. That's how it goes now.

Yea He's gotta have some skin in the game. Tell him to take it to a tech and have the tech call you with his findings. He aint going to want to do that. Offer to get on the phone to troubleshoot it. If he is unwilling to do any of those things it helps your case. As a last resort take it back with him paying shipping INSURED for sale amount. Thats a major PIA for him so if he's BSing he may back off.
 
I haven't used Reverb for almost 6 months. Buy or sell. For many reasons. I've never made a claim or had one made against me. But when Etsy bought Reverb and that site became political I bailed immediately. I have strong ethics and morals and don't monetarily support a business like that.

I don't miss Reverb at all. There are too many other ways to sell. Local, forums, FB...all without fees.

There are people who literally get terrified of doing a deal on any platform outside of Reverb. They don't feel safe from scams etc... It's their safe space. If you use good judgement, pay attention for red flags and just use common sense you'll most of the time be just fine. Reverb wasn't always around and we managed without it for a long time. And the price of everything is elevated by at least 10% to cover fees, etc... I can get a way better deal direct.
 
The reality is that Reverb gives you the opportunity to competed with businesses and charges the same as business. The flip side is that you have to deal with difficult customers. It’s part of the deal.
 
napalmdeath":1il610f4 said:
Racerxrated":1il610f4 said:
You are getting played; and I'm sure it isn't his first rodeo. Sounds very similar to the Marshall VM I sold on eBay way back, before I was on RT..he wanted some money back for 'repairs' he said it needed...then I noticed he had my same amp I sold him for sale from him on eBay! Yeah sure it doesn't work right...fkn clowns.

Good luck man...to many damn scammers out there.

Well, he has 7 transactions on Reverb, I have over 200, all 5 stars as a seller. Ain't my first rodeo either. This is pretty cut and dry. He doesn't like the amp, and alot of user error and ignorance. It ain't gonna fly with me, and if Reverb sides with him, I will fight it until the end, including closing my account, and being done with it.
He sure seems to know a lot about the alleged "issues" with the amp. How does he know there's an issue with the circuit board? :confused: I hope you took detailed pic of the internals? He may have swapped his failed circuit board for your viable board. Don't laugh, I've had it happen to me.
 
stanz":1dwtsaz9 said:
napalmdeath":1dwtsaz9 said:
Racerxrated":1dwtsaz9 said:
You are getting played; and I'm sure it isn't his first rodeo. Sounds very similar to the Marshall VM I sold on eBay way back, before I was on RT..he wanted some money back for 'repairs' he said it needed...then I noticed he had my same amp I sold him for sale from him on eBay! Yeah sure it doesn't work right...fkn clowns.

Good luck man...to many damn scammers out there.

Well, he has 7 transactions on Reverb, I have over 200, all 5 stars as a seller. Ain't my first rodeo either. This is pretty cut and dry. He doesn't like the amp, and alot of user error and ignorance. It ain't gonna fly with me, and if Reverb sides with him, I will fight it until the end, including closing my account, and being done with it.
He sure seems to know a lot about the alleged "issues" with the amp. How does he know there's an issue with the circuit board? :confused: I hope you took detailed pic of the internals? He may have swapped his failed circuit board for your viable board. Don't laugh, I've had it happen to me.

That's just lovely.
 
napalmdeath":1tei7joi said:
stanz":1tei7joi said:
napalmdeath":1tei7joi said:
Racerxrated":1tei7joi said:
You are getting played; and I'm sure it isn't his first rodeo. Sounds very similar to the Marshall VM I sold on eBay way back, before I was on RT..he wanted some money back for 'repairs' he said it needed...then I noticed he had my same amp I sold him for sale from him on eBay! Yeah sure it doesn't work right...fkn clowns.

Good luck man...to many damn scammers out there.

Well, he has 7 transactions on Reverb, I have over 200, all 5 stars as a seller. Ain't my first rodeo either. This is pretty cut and dry. He doesn't like the amp, and alot of user error and ignorance. It ain't gonna fly with me, and if Reverb sides with him, I will fight it until the end, including closing my account, and being done with it.
He sure seems to know a lot about the alleged "issues" with the amp. How does he know there's an issue with the circuit board? :confused: I hope you took detailed pic of the internals? He may have swapped his failed circuit board for your viable board. Don't laugh, I've had it happen to me.

That's just lovely.
I'm just sayin, you have to protect yourself. I used a product called ChemCode. It was basically a glow-in-the-dark marker kit, except you needed a blacklight to activate the markings. I take up-close photos now, since I rarley buy or sell these days.

It's possible that the amp took a hit. If that's the case, I'd file a claim with FedEx. You do use FedEx, right?
 
This guy's admitted to not understanding the volumes, admitted that it was user error, YET, he's hell-bent that it's "unusable" on the high gain channels. He's "done research", yet never heard high gain.

I think we have a tan-pantser here that bought it to play some Steely Dan, and never heard high gain, or hiss ever in his life. I think he's actually scarred for life.
 
napalmdeath":3evzyoe0 said:
This guy's admitted to not understanding the volumes, admitted that it was user error, YET, he's hell-bent that it's "unusable" on the high gain channels. He's "done research", yet never heard high gain.

I think we have a tan-pantser here that bought it to play some Steely Dan, and never heard high gain, or hiss ever in his life. I think he's actually scarred for life.
Nothing wrong with Steely Dan :rock:
 
LP Freak":8ndd7722 said:
napalmdeath":8ndd7722 said:
This guy's admitted to not understanding the volumes, admitted that it was user error, YET, he's hell-bent that it's "unusable" on the high gain channels. He's "done research", yet never heard high gain.

I think we have a tan-pantser here that bought it to play some Steely Dan, and never heard high gain, or hiss ever in his life. I think he's actually scarred for life.
Nothing wrong with Steely Dan :rock:

You ain't gonna play it on
the JVM red without a noise gate!! :no: :lol: :LOL:
 
napalmdeath":uuxg4fth said:
This guy's admitted to not understanding the volumes, admitted that it was user error, YET, he's hell-bent that it's "unusable" on the high gain channels. He's "done research", yet never heard high gain.

I think we have a tan-pantser here that bought it to play some Steely Dan, and never heard high gain, or hiss ever in his life. I think he's actually scarred for life.
I think you're right.



:lol: :LOL:
 
I consider everyone warned, sorta sign of the times. The Reverb site took center stage last year. I closed my acct and never looked back.
 
exo-metal":1qsjumai said:
I consider everyone warned, sorta sign of the times. The Reverb site took center stage last year. I closed my acct and never looked back.

Essentially this.
 
This is disheartening to hear. Heck man you offered it up at an awesome price. Wish I had the cash I would have taken it off your hands locally. I really like the 2 channel alot. Hope it resolves ok.
 
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