How to deal with small amp builders?

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Regarding deposits and revenue, I believe he clarified at some point that he is differentiating between the technical term and the practical application.

Bottom line is that it's a poor business practice to make use of a customer's deposit prior to delivering the goods. In fact, in some cases (pre-paid funerals come to mind) its illegal.

Regards,

William J Rupert - MBA ;)
 
rupe":1205ns0a said:
Regarding deposits and revenue, I believe he clarified at some point that he is differentiating between the technical term and the practical application.

Bottom line is that it's a poor business practice to make use of a customer's deposit prior to delivering the goods. In fact, in some cases (pre-paid funerals come to mind) its illegal.

Regards,

William J Rupert - MBA ;)

Geez, still on this, huh?

You're correct, I have been trying to point out that the gist of what I'm talking about is either going over everyone's heads or more likely, everyone is just so determined to make my points look invalid that they can't see the forest for the trees. The repetitive attempts at discrediting any business knowledge I might have are a bit of a giveaway. ;)

I would suspect anyone with business experience beyond the textbook would understand the concepts of cash flow management and liquidity. No?

Of course, when I get suggestions like what Steve (sah5150) mentioned about dumping a bunch of capital into building up an inventory of finished goods that has no demand yet, I can't be so sure that this would be the case. And then there are others who talk about "business 101" and such, placing the startup in the same ball game as an established corporation when it comes to bringing a product to market--as though marketing resources and distribution channels are equivalent and therefore the methods of bringing a product to market are the same. Let's touch on that for a second.

You know what finished goods inventory that has no demand is called in the manufacturing industry? WASTE. Industry has proven beyond the shadow of a doubt that Lean Manufacturing principles are the way to optimize returns on just about everything. Not one single manufacturing consultant worth his or her salt would ever suggest to build up an inventory of finished goods that has no demand. Likewise, I doubt any business consultant worth his salt would tell any startup to take a bunch of capital and dump it into finished goods waste. It's a silly concept. There are no distribution channels for a startup in what I would assume to be 99.9% of cases and there is a virtually nonexistent budget for marketing beyond grassroots level stuff. Does that mean a startup shouldn't bring a product to market even though he/she thinks it might be great offering? Does it mean that demand won't eventually present itself? Of course not. But as long as there is limited (or in some cases none at all) demand, what sense does it make to invest liquid capital into preemptively producing a bunch of finished products?

Finished goods waste costs money. It also creates space waste, which costs even more money. On top of that it works to eliminate liquidity for the company. You think any startup should willfully put themselves in that sort of position? I mean hell, poor liquidity can run a profitable company out of business!

Rupe, by the way, these questions are not necessarily directed to you. There seem to be a lot of folks chiming in to attempt to invalidate things I'm saying by putting a literal semantic microscope on specific wordage and disregarding the greater concepts. I'm sure it will happen again in response to this post.

Now let's talk manufacturing for a moment, and I may lose some folks here because as I mentioned, it appears that industry best practices might not be widely known. I gather that some folks feel that a manufacturing company should operate like a retail shop. Fill the shelves with stock, and then open the doors. I don't know any manufacturing consultant who would ever suggest such an approach--particularly to a young company or a startup.

Inventory should be limited to raw materials (and it still shouldn't be an exorbitant amount at any given time) and production should be demand based with a VERY small amount of finished goods inventory. Now here's the kicker: Processes should be streamlined, reduce or eliminate waste, and reduce or eliminate defects. If done right, lead time should be acceptable most of the time (relative to the nature of the product being manufactured). But process engineering (and process improvement) is obviously its own animal.

Do most small startup gear manufacturers understand these principles? My guess is of course not. Particularly when you throw in two or more production units at staggered initiation dates. Throw in some general ineptitude regarding inventory control/management and a dash of poor cash flow management and you're creating a real difficult situation that separates the "hobbyist for profit" from the "manufacturer."

Is the majority of nightmare circumstances a result of "hobbyists for profit" biting off more than they can chew? More than likely. Does it suck? Yep. Does it mean that taking customer prepayments and working that into your cash flow "big picture" is bad business? No. Does it mean that waiting until there is demand before manufacturing products a bad practice? No. Although it can turn into a bad practice if production isn't executed well and customer service sucks. I can totally agree with that.

Please don't confuse this with the practice of taking deposits because the company doesn't have any capital or other assets and couldn't start production on anything otherwise. Although something tells me the posse is gonna come pursue another lynching. ;)

And I'm one of the good guys for crying out loud! :lol: :LOL:
 
Arrhh! Let's shake hands and drink beer like real men.

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CECamps":1l2tlnf3 said:
I would suspect anyone with business experience beyond the textbook would understand the concepts of cash flow management and liquidity. No?

Of course, when I get suggestions like what Steve (sah5150) mentioned about dumping a bunch of capital into building up an inventory of finished goods that has no demand yet... BLAH! BLAH! BLAH!!!!!
Well then... allow me to retort...

I'm going to be clear to you one more time. It is your job as a businessman to assess market demand before you start designing or building anything. You need to convince yourself and your investors (if you have them) that there is demand and what you expect that demand to be. At that point, you put your blood, sweat, tears and CASH (as well as that of your investors, if you have them) to build your products/business. Even before you have a product, as you develop them, you should be assessing demand and marketing to your target buyers. Once you are ready to go to market with your product, you build inventory based on your assessment of that market. Then you sell the products to the buyers. Or not, if you fucked up in your assessment of the market and then you go away. There is no reason to take deposits and make customers your investors before a product is available because you were incapable of assessing market demand or didn't have the balls to risk your cash to create reasonable inventory. People do it, and that is their prerogative, but there is no business reason for it if you have sufficient capital to start the business. If you don't have the capital to risk... well... you know what I say.... you don't belong in business...

And, as I've already indicated, if you are doing one off, custom work, taking deposits is a necessity to ensure skin in the game for something no one else is likely to want. Outside of that, it is unnecessary.

And if we're gonna throw our dicks on the table with our resumes as you've done in this thread, then allow me. The last two startup companies I've developed, grown and sold with my fellow executives putting our blood, sweat, tears, balls and cash into them went for over a quarter of a billion dollars... Yes, you read that right, over a quarter of a billion. Not only that, both acquiring companies made their considerable investments back in less than two years - more than a year quicker than expected. I'd say I know what I'm talking about when it comes to doing business from a bit more than textbooks....

Steve
 
sah5150":3grtsdiu said:
Well then... allow me to retort...

I'm going to be clear to you one more time. It is your job as a businessman to assess market demand before you start designing or building anything. You need to convince yourself and your investors (if you have them) that there is demand and what you expect that demand to be. At that point, you put your blood, sweat, tears and CASH (as well as that of your investors, if you have them) to build your products/business. Even before you have a product, as you develop them, you should be assessing demand and marketing to your target buyers. Once you are ready to go to market with your product, you build inventory based on your assessment of that market. Then you sell the products to the buyers. Or not, if you fucked up in your assessment of the market and then you go away. There is no reason to take deposits and make customers your investors before a product is available because you were incapable of assessing market demand or didn't have the balls to risk your cash to create reasonable inventory. People do it, and that is their prerogative, but there is no business reason for it if you have sufficient capital to start the business. If you don't have the capital to risk... well... you know what I say.... you don't belong in business...

Looks like I struck a nerve. Sorry about that.

Stuff in italics is stuff I agree with. I don't think it contests anything I stated to be honest.

Stuff in bold is simply your opinion. Nothing more. That's cool.

Stuff underlined is your opinion and pointed interpretation about what it means to be in demand-based manufacturing. I just want to clarify that it doesn't make it concrete fact. Taking deposits doesn't necessarily make your customers investors, regardless of how emotional you may get on the subject. Particularly if you have already invested your own capital in the raw materials needed to make the product.

Stating there is "no business reason" to run lean is just an indication of a novice approach to physical goods manufacturing.

sah5150":3grtsdiu said:
And, as I've already indicated, if you are doing one off, custom work, taking deposits is a necessity to ensure skin in the game for something no one else is likely to want. Outside of that, it is unnecessary.

The necessity to ensure skin in the game is not relegated to providing custom work. It is more relevant, yes. But exclusive? No.

sah5150":3grtsdiu said:
And if we're gonna throw our dicks on the table with our resumes as you've done in this thread, then allow me. The last two startup companies I've developed, grown and sold with my fellow executives putting our blood, sweat, tears, balls and cash into them went for over a quarter of a billion dollars... Yes, you read that right, over a quarter of a billion. Not only that, both acquiring companies made their considerable investments back in less than two years - more than a year quicker than expected. I'd say I know what I'm talking about when it comes to doing business from a bit more than textbooks....

Steve

What industry? Software? I mean, I totally commend you, that's awesome. It's a huge accomplishment for anyone in any industry. But I can't understate the fact that the software industry and amp manufacturing industry are pretty different beasts.

Go grab a well qualified manufacturing consultant and tell them about your recommendations to build up a bunch of physical, finished product that doesn't have any demand yet. See what they say. Please don't take my word for it. After all, I don't know a thing...obviously. My dick is smaller than yours for crying out loud. ;)
 
CECamps":2r1uedrj said:
Go grab a well qualified manufacturing consultant and tell them about your recommendations to build up a bunch of physical, finished product that doesn't have any demand yet. See what they say.
My guess is that answer would be along the lines of "What the hell are you thinking by opening a business to manufacture a product for which there is no current demand?". Create a business plan that fails to address projected demand seems a bit irresponsible, no?
Bottom line for me is that a manufacturer should be in the position to refund a clients deposit at any point prior to taking delivery of goods, assuming that the goods were not of a significantly customized nature. If you agree with that, we're on the same page for the most part.
 
This thread is making me laugh. There is always a demand for laughter. I keep a substantial inventory of it.
 
Bob Savage":oudzhoih said:
This thread is making me laugh. There is always a demand for laughter. I keep a substantial inventory of it.
May I give you a deposit for some that you will deliver at some future time that cannot be accurately forecast?

Steve
 
sah5150":3u78v3jr said:
May I give you a deposit for some that you will deliver at some future time that cannot be accurately forecast?

Steve

I've got plenty to go around and it's free. That of course also probably explains the demand...
 
JTyson":sm70nndw said:
Rushtallica":sm70nndw said:
sah5150":sm70nndw said:
JTyson":sm70nndw said:
I've been waiting on a Landgraff mod for almost 4 years :aww: I'm trying to be patient, but its tough. It seems 3-5 years is not unusual for John.
I don't care if it is the best sounding Marshall eva', then when I'm done playing it, it turns into a supermodel, who blows me, then gets me an In-N-Out combo and a six pack of beer before immediately turning back into the amp, four f'n years for an amp mod is f'n ridiculous and there can be no justification for it.

Nothin' against you for your willingness to wait, bro, but I would never be willing to wait that long for music gear of any kind.

Steve

Yeah, F that noise. And if a fair sum of money was put down to be waiting that long, I'd have demanded it back a long, long time ago and would be raising hell if I didn't get it.
It wasent, its just the wait. And a long wait it is, but at this point I think I'm better off riding it out than picking up an amp that is not finished. Those are my options. Nobody wants to finish something that someone else started
If I had it to do over I would not be willing to wait this long, but it is what it is :aww:

I have talked with Jtyson about our dealings with Landgraff. I have known John for 10+ years. Considered him one of my closest personal friends for most of that. He had severla thousands of my $$ for quite a few years. Custom double pedal, Money for a heavily modded Engl preamp, Musicman HD130 to be worked on and modded, and some other mods. After 4 years of excuses, misinformation, drama, he finally sent me my double pedal, which I immediately sold to Japan. He sent me his personal modded Dynamic OD, to cover more of what he owes me. Still no Engl, still no Musicman. Makes it MUCH harder when someone has been a close personal friend. I am sure that is why people defend Mark Cameron, and others like him. I don't consider Landgraff like Cameron, but sadly it seems to be headed that way. I have learned some very hard lessons, and have been buying and selling for over 20 years, much of that as a substantial part of my income. Waiting a few weeks more for a piece of gear, not a big deal. Just have good communication, and things happen sometimes. Especially with small builders with no or few employees, and no real backup plan.
 
Bob Savage":3i0k8o3c said:
This thread is making me laugh. There is always a demand for laughter. I keep a substantial inventory of it.

Do you offer any custom laughter? I'd like a custom blend of Abbott and Costello, Fran Drescher, Jerry Lewis, Jim Carrey, and Jerry Reed.


I consider myself a semi successful amp maker. I can only talk about how I do things if anyone cares. I treat deposits as "not my money until after product ships".

Case in point:
I released a product called the Mak4 preamp once. Many units were preordered. I ended up having to change credit card processors. In doing this I had to refund everyone through the original processor. It was actually a large sum of money. It was easy because I did not spend one $0.01 of customer's money. I ate all the fees on my end, but that is business.

My view is to never spend deposit money. People have emergencies, change their minds, need diapers etc.
Or what if I stroke out? I'm almost freaking 40.

I've used a variety of order taking strategies over the years. Full prepaid works best for me. When I was doing 0-50%down I quickly became a layaway shop.

I like to use blanket orders with metal shops and xformers etc. By taking deposits I can accurately gauge demand and adjust qtys up or down accordingly as well as try to have JIT as much as possible.

I certainly have considered building up inventory and then opening ordering. Actually, more like build one, open ordering, sell it, close ordering. Repeat. I don't think I could build 25 products and hold them until the 25th was done. I get really excited when I finish one I just want to ship it.

However; I'm probably going that route as too many guys out there are screwing people over, and it makes us all look bad.

I'd like to start a Premium Approved Ampmaker Guild CO OP. Anagram that and we can be named POOPAGAC.

Must be able to bench 350.


Andrew
 
Wow Bob, that's some fine woodwork. What CNC are you running? I dream in g-code.
 
The_Mako_Maker":3pjozdo5 said:
Do you offer any custom laughter? I'd like a custom blend of Abbott and Costello, Fran Drescher, Jerry Lewis, Jim Carrey, and Jerry Reed.
He can do it but it will require a significant deposit ;)
 
And if we're gonna throw our dicks on the table with our resumes as you've done in this thread, then allow me. The last two startup companies I've developed, grown and sold with my fellow executives putting our blood, sweat, tears, balls and cash into them went for over a quarter of a billion dollars... Yes, you read that right, over a quarter of a billion. Not only that, both acquiring companies made their considerable investments back in less than two years - more than a year quicker than expected. I'd say I know what I'm talking about when it comes to doing business from a bit more than textbooks....

Steve[/quote]

None of my business but you have already stated this so I will ask, are you a multi millionaire, Well done if so :rock: You are obviously very passionate about arguing your beliefs about how you believe an amp manufacturer should operate and how CECamps is not doing it the proper way or how you would do it....BUT if you did not have significant assests (assuming you do) your outlook might be closer to his or at least more understanding of his operation. Rip on me all you want but after reading your posts and dissection of his posts, it comes off as kind of harsh and attack-like. Just an opinion.
 
The_Mako_Maker":36l6uzdl said:
Do you offer any custom laughter? I'd like a custom blend of Abbott and Costello, Fran Drescher, Jerry Lewis, Jim Carrey, and Jerry Reed.

I'd like to start a Premium Approved Ampmaker Guild CO OP. Anagram that and we can be named POOPAGAC.

Must be able to bench 350.

Andrew!!! Man, long time... I can offer custom laughter but you will have to pay 100% up front, non-refundable.

I think you're onto something there with POOPAGAC.

The_Mako_Maker":36l6uzdl said:
Wow Bob, that's some fine woodwork. What CNC are you running? I dream in g-code.

Thanks Andrew. I've got a Camaster X3 Cobra CR-408.

Good to see you around dude.
 
sah5150":whhlrn3z said:
It is your job as a businessman to assess market demand before you start designing or building anything. You need to convince yourself and yourinvestors (if you have them) that there is demand and what you expect that demand to be.

Best statement in this whole thread. Ideally you project the return on investment(ie revenue) of capital across one or more periods of time. The investors or your invested money requires some yield for the effort. Seems awfully dangerous to just think that you can hope for demand/success and just wander through it building as you go, unless you are prepared to reject orders till existing orders are fulfilled and run the numbers to decide if this is really worth doing beyond a hobby. Maybe it is better to get a list of buyers, self fund or through investors and manufacture them and then send invoices out like most normal companies do. If they don't buy, your concept of business is a not quite right. That is the point of business, you are taking a risk to gain profit. If you make a mistake your paid customers should not be penalized. Numerous case studies exist on this board about douche bags builders that put themselves first.

A smarter builder could use bank services such as escrow to protect themselves and their customers, yet some don't quite have that level of integrity. I would trust a banker before I trusted an intermediary or confidence man as that case study is well written too.

Most of it can be summed up by the usual question "Does anyone care about the product in terms of value", if you can't answer that uniquely you are probably just hurting yourself and others. An extremely large percentage of businesses fail.....
 
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