MarcoR":5v8h1xcy said:Yea, horrible support, especially after Bruce personally replied to you in your other post. You probably could have just PMed him and got this resolved. Sounds like the issue was more with GC Pro Coverage anyway. Sorry your amp failed but these bash Egnater posts are tiresome.
I gigged my Renegade with no problems- gig with that JVM and no back-up, you may go hungry [/quote]Again, apologies to Egnater, but I was lied to by Guitar Center.Waynel":23hx93ox said:Well, something finally happened. I contacted GC Pro Coverage and it turns out they lied to me. My apologies to Egnater about service. I took GC at their word, thinking since I paid for this coverage I would get service. Apparently, the Pro Coverage contact center has to call their repair center to find out about repairs. I sent them amp to them three weeks ago and when I called this morning, the repair center told the call center to tell me they sent it to Egnater on Nov. 21. After my call to Pro Coverage there, someone in their repair center called Nate at Egnater and said they would be sending it. This I found out in an email from Nate. I called Pro Coverage again and they said they were waiting on a shipping label and authorization from Nate. To his credit, and again my apologies, Nate is calling Pro Coverage for me to find out what the hell is going on.
As to my "other post" on this problem, yes Bruce posted a suggestion. I did what he suggested and replied back. If you check that post there was no response from Bruce. If I have to PM the owner of the company to get something taken care of, that would be a first for me as a consumer. Call me crazy, but customers shouldn't have to move heaven and earth, track down company owners, and beg for something to be done...on a product that is under warranty no less (both Egnater original warranty and Guitar Center extended Pro Coverage). Perhaps Bruce could have asked ME to PM him, or heaven forbid someone pick up a phone.
BTW. This is the second Egnater Renegade head from Guitar Center. I had to return the first one after two weeks when it sounded like it was about to blow up. This second head lasted about 18 months. My Marshall JVM is doing great, but I bought the Egnater to get a "marshall type" tone and it's easier to lug around (with the 2x12 tourmaster cab). Sorry if I'm bashing, but my equipment puts food on the table, it ain't just for fun. Let's see what happens now that Nate at Egnater is now in the loop on this. I'll reserve final judgement on their service until then. Again, apologies to Egnater, but I was lied to by Guitar Center.
jamme61":28ss3t8x said:this scares me away from egnater, I think GC is to blame too but, this kind of stuff seems to be comming up a lot. The egnater guys seem like nice people but, that dosen;t get it done. I hope its just growing pains. I can't afford the extended warranty coverage (that's why I started checking out egnater stuff (less expensive) might as well just spend the extra money up front and get a mesa or fender. also I never use to worry about the china thing but I think its time we start Making stuff in the USA. Things are bad out there stuff made in china is making it worse IMHO.
Waynel":1bnqzand said:Purchased an Egnater Renegade at Guitar Center a year ago. Gigged on a regular basis with it. Problem came up: I was getting a clear, strong singal from the clean channel, but no audible signal when switching to distorted channel. Changed EVERY tube with tubes that checked out good. Still nothing. Called Egnater, they had no answer. When I bought the amp at GC, I also bought their "Pro Coverage" which promised to fix anything wrong with it. This special "Pro" coverage was intended for working muscians like me so we could get it back fixed and promptly.
Got an "RA" number from GC Pro Coverage. They sent me a pre-paid UPS label, and I sent it about three weeks ago. As of this morning, I hadn't heard anything from anyone. Fearing my Renegade simply vanished, I called Pro Coverage. They told me they didn't know what was wrong and sent it to Egnater on November 21. The nice lady at Pro Coverage called Egnater for me (while I was holding) and told me Egnater said they were so swamped that they hadn't had time to look at it. I got a direct number to Egnater service and, of course, had to leave a message.
During this whole process, I was never contacted by Guitar Center about the whereabouts of my amp. Egnater gets the amp from GC and no one ever contacted me at Egnater. They are "too swamped" to even contact a customer. Being too swamped is not a good sign for a repair department. Speaks ill of their design if their repair techs are "swamped."
I am an old school guitarist, always sticking with Fender, Marshall or Peavey. Thought I'd try Egnater, you know, give the "little guy" a shot. Too swamped? For heaven's sake, OK, but can't someone pick up the phone or at least email and tell a customer where he/she stands? In my 30 years, I've struggled with Marshall service (non-existent, England, enough said). I've had moderate success with Fender service. And my best experience with service is that little Meridian, Mississippi company called Peavey. That company will even take the time to build you a footswitch that is 20 years out of date and send it to you postage paid. Egnater? Service department swamped, no customer relations. Not even an email. Looks like their products and customer service are on the same level. Bruce, I know your history, and why you designed your own amp. My man, you've got get some top-notch engineers to rework you design, and at the very least, clean house in customer service and get some professional people. Your amps sound incredible, but don't hold up and it looks like the only person who gives a s--- about your company is you.
+1 !And maybe edit the title as well...Audiowonderland quote :"Since Egnater really didn't so anything wrong, maybe you should consider removing this post if possible so Egnater is not getting negative press they don't deserve"
jamme61":36cpd5fd said:what about the china thing? Anyone out there lose their job yet? Can egnater make some of this stuff in the USA?
jamme61":2h2te0ue said:a couple of years ago the china thing didn't bother me. Now things have gotten even worse (US economy ) I'm sick of sending money and jobs to people who hate us. I don't know what we can do about it? I think it will have to get worse before it gets better.