REVERB IS RIPPING PEOPLE OFF! CHECK YOUR REVERB ACCOUNT!

[MistaGuitah]

I haven't done any business with Reverb for 3 months. A week ago, I received an email saying I'd be billed $26 for a "shipping label correction." The last transaction I did with them was on Feb 12 and they made me wait over 2 weeks to receive a payout for repair costs to my amplifier that was damaged -- according to them "damaged in transit" -- because they said they had to "make sure my account was clear or any charges or fees due."

Here we are over 2 1/2 months later and they charge my bank account $26. Well, I tried to give them a call but they removed all contact information on their website. You can no longer call their number, nor can you schedule a call with them as they started doing a little while back. I tried emailing them to dispute the charge, but the support@reverb.com is no longer accepting messages. They direct you to their customer support center website but the chat is gone, and they have removed links to the submission form for help requests. I've been looking on their help site which says at the bottom of their support articles is a link to submit a support ticket but there is no link. You have to go and dig it up inside their support articles. Then, all they provide is a form that forces you to choose categories and a tiny little description box to type the problem.

Basically, they took over 2 weeks to clear my account then came back over 2 1/2 months later and billed me $26. They operate on a monthly billing cycle, and my account was at $0 balance for 2 1/2 months before they suddenly put the charge on my account.

Not only are they fraudulently charging me, the fact that they're charging me $26 for a "shipping label correction" is outrageous! I can understand maybe a $2 or $3 charge since shipping rates change daily, but $26 damned dollars is ridiculous! I shipped the amp in early February. They cleared my account 3 weeks later in late February. The weight/dimensions were correct because tracking shows the weight of the package when it was scanned in and it matches with the weight entered on the label. In fact, the label was MORE than the actual weight.

Now the charge has gone through my bank and I have no other way to dispute except through my bank. I don't know if my bank can reverse the charge but Reverb.com is not allowing people to contact them to dispute anything. I advise you to check your Reverb accounts and keep an eye on them because it's outrageous that they can come back 3 months after clearing your account and charge you absurd fees for shipping label adjustments.

 

[cardinal]

FWIW, I got a similar "correction" charge a while back but within a few days got another message saying essentially "sorry! that was an error." Hopefully that's all it is. But I agree it was shocking to see a huge correction for shipping.

 

[MistaGuitah]

FWIW, I got a similar "correction" charge a while back but within a few days got another message saying essentially "sorry! that was an error." Hopefully that's all it is. But I agree it was shocking to see a huge correction for shipping.

It's been a week and they already charged my bank account so I hope it's similar to your case and they refund the charge.

 

[Apex1Rg7X]

I got one of those emails last week but it was for like $1.26 so I didn't think twice. Getting real close to deleting my account with them altogether.

 

[bhuard75]

Thanks for the heads up. These cunts sent me a $25 bill for something I sold 7.5 months ago. Fucken kidding me?

 

[skullfxr]

That's why I stopped last month with the bullshit.

 

[glpg80]

Wow you’re right. You literally can’t find a method to Contact a human being over the phone anywhere including in the app.

Ever since the owner cashed in and sold the company, it’s turned to complete horse shit as expected. I’d rather not risk having a problem on reverb and will be deleting my account today.

 

[scottosan]

I’ve heard this happens when people guess on the weight of their shipment when buying the label. Most people don’t have accurately scales or guess way off. If you buy a label for 20lbs and the USPS weighs it at 30, it will be billed. Just a possibility

 

[mooncobra]

holy shit!

 

[LP Freak]

I’ve heard this happens when people guess on the weight of their shipment when buying the label. Most people don’t have accurately scales or guess way off. If you buy a label for 20lbs and the USPS weighs it at 30, it will be billed. Just a possibility

Makes sense, operator error

 

[harddriver]

I can see lot of their smaller private sellers headed for the doors......... The last selling transaction I had on ebay(a Rivera Rockcrusher) the buyer immediately tried to say the item I sold him was faulty and needed repair. I responded saying it definitely was not faulty but if he wasn't happy with it to return it for a full refund but he would have to pay shipping to return it to me. He never responded back to my offer and after 10 days I told him the return offer was revoked and took screen shots of the messaging in case I had to provide proof that I offered to accept a return.

I'm sure he could have filed a claim with PP and Ebay within the 90 day window which I hear is now 6 months( IS THIS TRUE?) to return used items.

I would imagine it's a nightmare to sell high end guitars and amps right now.

 

[glip22]

I can see lot of their smaller private sellers headed for the doors......... The last selling transaction I had on ebay(a Rivera Rockcrusher) the buyer immediately tried to say the item I sold him was faulty and needed repair. I responded saying it definitely was not faulty but if he wasn't happy with it to return it for a full refund but he would have to pay shipping to return it to me. He never responded back to my offer and after 10 days I told him the return offer was revoked and took screen shots of the messaging in case I had to provide proof that I offered to accept a return.

I'm sure he could have filed a claim with PP and Ebay within the 90 day window which I hear is now 6 months( IS THIS TRUE?) to return used items.

I would imagine it's a nightmare to sell high end guitars and amps right now.

Even if you say they have to pay shipping back, you will be charged the shipping back if buyer files claim. Happened to me.

 

[glpg80]

Yeah I’m out. I’ve bought a total of three things off reverb my entire life and I now have no plan to sell anything on it. It’s turned into a legal shit show. It’s ran by lawyers wanting their cut of the pie because people have abused it just as they did eBay.

Neither platform is excellent for buying or selling.

 

[harddriver]

Even if you say they have to pay shipping back, you will be charged the shipping back if buyer files claim. Happened to me.

I called the guy's bluff because I knew the Rockcrusher wasn't broken and I would gladly take it back, he tried to claim the rheostat pot was broken making metal clicking noises while turning. I told him yeah my other Rockcrusher does the same thing because it's a rheostat pot, just like the rheostat pot on my THD hotplate as well.

I remember when I got a guitar that I didn't like around 2003, I didn't try to return it to the seller because I didn't like it, I just flipped it. It's a chance to take buying without playing them.

Wow...but I guess nothing should surprise me these days... no accountability anywhere. I see good tube sellers that I have bought from over the years saying they have to sell the tube now AS IS because buyers were using the tubes for 3 months then wanting to return them, I'm guessing they just were trying them then didn't like them and figured they use them for the 3 month window.

Can you even sell the items AS IS to cover your ass these days?????

 

[glpg80]

No you cannot. I had a guy sell a guitar to me as is over reverb and he didn’t disclose dents and slight damage in the pictures. Reverb sided with me and I said I’d take 200 in cash and keep it or I can return it seller pays shipping. Seller agreed to the deal.

The bylaws of platforms these days have changed. I suppose you could get away with as-is for something like a guitar that is simple, but I’m not so sure about something electrical or wear and tear like tubes.

People just suck to deal with. I’ve had my fair share of run-ins over the years. One of them swore his packing skills were amazing and that tube damage was impossible when he shipped an amp across the sea with tubes installed. Stiff styrofoam broke and jabbed into the amp shattering all the glass. He stuck me with working with USPS and was zero help hoping I’d get denied.

I generally only sell small stuff online anymore like my faceplate. Anything more and I want to check it out in person first.

 

[crwnedblasphemy]

Just put in my request deleting my account. I've never had a problem, but all the policy changes and problems I am seeing....i'm not about to start.

 

[napalmdeath]

No, I believe the freight companies (Fedex/UPS) are the fucking crooks. It's happened to me with my personal accounts several times, (I have accounts with both), and Reverb, I think once.

These fuckers are calculating rates different these days. You can get the weights and dimensions spot on, and they now calculate "billable" weights that tend to be higher. I once shipped an amp from Florida to California, for $95, insured. 2 weeks after delivery, they billed me another $65, and called it "additional handling/adjustment", with no explanation. My dimensions/weight were spot on. Smaller packages are now becoming "oversized", if they meet a certain "dimensional weight".

It's these fuckers doing it, not Reverb. They're just passing along the additional charges THEY are getting billed. FedEx and UPS are fucking crooks.

 

[crwnedblasphemy]

No, I believe the freight companies (Fedex/UPS) are the fucking crooks. It's happened to me with my personal accounts several times, (I have accounts with both), and Reverb, I think once.

These fuckers are calculating rates different these days. You can get the weights and dimensions spot on, and they now calculate "billable" weights that tend to be higher. I once shipped an amp from Florida to California, for $95, insured. 2 weeks after delivery, they billed me another $65, and called it "additional handling/adjustment", with no explanation. My dimensions/weight were spot on. Smaller packages are now becoming "oversized", if they meet a certain "dimensional weight".

It's these fuckers doing it, not Reverb. They're just passing along the additional charges THEY are getting billed. FedEx and UPS are fucking crooks.

So basically you do a package ship, weighed and measured, price paid, and then months later if the price goes up, they charge? That's fraud. Everyone keep your receipts. For shipping especially. If you have it weighed and measured at a hub or UPS store, etc, you have a receipt. I bet they are banking on people not fighting it. Fuck that.

 

[RedB4Black]

If you take a box to a fedex store and pay cash, then you can't be charged more down the line.

I ship using a fedex account all the time. I personally have never experienced significant adjustments to estimated shipping rates because I put in accurate dimensions and weight. It says when you create a shipment that it is just a courtesy quote anyway. The actual charge is determined when they rate the package at the shipping hub. That's the actual amount billed. I've never had a subsequent add-on charge after that.

Shippers do use dimensional shipping rates. It's not based on weight. If you have an amp sized box packed with feathers, it's not going to weigh as much, but it's going to take up same amount space in the truck as if an amp was inside. Of course they are going to charge you. They have a rated-weight for a given size box. If the actual weight is more, then they use the actual weight.

 

[MistaGuitah]

Here's an update on the situation. I finally got a response from Reverb and they basically told me they can't control when the shipping company adjusts their rates, but that they would offer me a $25 credit towards a purchase on Reverb. Here's what makes this so absurd:

1. The weight & dimensions on the label were OVER the weight/size the package actually scanned in at, so I basically paid for a bigger, heavier package! There's no possible way an adjustment was necessary - unless they credited me for overestimating. This is insane!

2. One of the points I made was that I quit doing business with them 3 months ago because I hated the way they handled my amp repair, but their solution is to give me a credit towards a purchase on their website? Yeah, that makes a lot of sense.

3. They refused to issue my repair check for over 2 weeks to make sure all charges were clear on my account, yet somehow a "shipping adjustment" needed to be made 3 months later? I carried a ZERO balance with them for the past 3 months.

Nevertheless, Reverb is an evil company and I just didn't want to waste time with those worthless people so I went ahead and accepted the credit. I'm still going to file a dispute with my bank because when I talked to them yesterday, they said the charges seemed preposterous and would likely result in the bank reversing the charge. If my bank fails then I'll just buy a cable to cash out and leave wicked Reverb behind.